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“Perfect for what we were looking for.”

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Kokomo Botanical Resort & Spa
Ranked #28 of 44 Hotels in Providenciales
Certificate of Excellence
Chicago, Illinois
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Perfect for what we were looking for.”
Reviewed 13 August 2014

I went with my husband for our honeymoon. It was perfect for us. We stayed for 10 days, so we knew we would want to cook our own food instead of eating out all the time. The villas have a full size refrigerator and most of what you would need to cook your own food. We flew from the U.S. so we didn't want to have to bring too many things with us, so again this place was great because they had beach chairs, towels, and a cooler you could take to the beach everyday. We packed snacks and drinks everyday and brought them to the beach. We also wanted to stay at a place that was away from the crowd, since it was our honeymoon, so this was a great place since you are not near all the hustle and bustle of the crowds on the grace bay strip, but we were just a 3 min drive to get to the action of grace bay, which we did every day. If you stay here I would recommend a car, because even though it says you can walk to the grocery store etc, the main road is not very safe, there are no sidewalks. It was also nice having a car to explore different places on the island. The villas were clean, someone came to clean the villa every day or every other day. They even give you a cell phone to make local calls and you can take it with you if you need to call for a taxi when you are out. You also use the cell phone to get in contact with the staff for any of your needs and they were very attentive and helpful. Overall it was a wonderful place, the only reasons I would not give it an "excellent" and chose "very good" is because there is no free transportation/shuttles provided by Venetian Ridge, also there is no central air, the whole villa is cooled down by one window a/c unit, so you have to leave the doors to the bedrooms open to stay cool (this didnt bother us since we were the only ones staying, but I could see it being a problem if you have 2 couples staying), and also the "garden" that they describe on the website was not as luscious as they made it seem. None of these complaints were deal breakers, we would stay there again!

  • Stayed June 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Rachelle Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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139 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 August 2014

So my friends and I went to the Venetian Ridge Villas for a relaxed, chilled bachelorette weekend of sun, food and fun. From we arrived Gabriella and the staff were so inviting, we were welcomed with chilled, scented towels and rum punch (my friend normally hates alcohol but loved & I mean LOVED the punch). The rooms were exactly what we expected simple and stylish, exactly what you would like your own little getaway to look like. My only suggestions would be make sure you shut the blinds during the day to keep the rooms cool with the air conditioning, as it is pretty warm during the daytime. Gabriella went out of her way to make recommendations for beaches/restaurants and added special touches to our stay which made us feel so welcomed. We loved our stay (definitely will be back) and will definitely be making recommendations to all our friends. Recommend a renting a car, it makes getting around easier and honestly we barely used a quarter of a tank in 4 days.

Room Tip: The rooms are great all around...
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  • Stayed August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Helpful?
2 Thank kal2585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 August 2014

We visited Turks And Caicos for the first time booking this Villa for our stay later part of July. The Villa was nice, neat and clean. The staff is nice and personable. Gabriella made our stay very warm and accommodating. We had complimentary drinks and nice cool towels upon arrival at the Villa. Gabriella was very tentative in making sure our stay went well like assisting me in getting a rental the following day and making sure someone from her transportation service picked us up from the airport. Any place we asked to go, she gave us great directions and good places to go. My children thoroughly enjoyed their stay. This Villa is not beach front but you are within walking distance of a great pizza place in a shopping center near by. You are really not far from the beach. We loved Hemingway (Gabriella recommended) and another restaurat called The Fresh Catch. Venetian Ridge Villa and Spa is definitely a place we would visit again. It was awesome.

Stayed July 2014, travelled with family
Helpful?
3 Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, Manager at Kokomo Botanical Resort & Spa, responded to this review, 15 August 2014
Dear Vanessa B,

Thank you for taking the time to review Venetian Ridge Villas + Spa. It is always exciting to introduce Turks & Caicos to new visitors. I am delighted to hear that you enjoyed your first family trip to Turks & Caicos. Thank you for pointing out the cleanliness of our villas and the helpfulness of our staff. Our staff will be appreciate your wonderful comments. We are all looking forward to your next visit to Turks & Caicos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Hills
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2014

From the moment we arrived at our villa we were made to feel welcome and pampered. Gabriella greeted us with homemade rum punch, showed us how to use the local cell phone (included with each villa) and gave us some great tips before sending us off to Mango Reef for a sunset snack.
If you plan on doing any exploring, it's 100% worth it to rent a car. Taxis are expensive and time-consuming. Gabriella helped us secure a rental car which had free shuttle service to and from the rental place.
To further prove how dedicated this spot is to customer service, on the second night our AC went out, resulting in us having to switch rooms. For our trouble, Gabriella presented us with a $75 lunch voucher, good at a half dozen local eateries.
We chose Bugaloo's on the Beach - a place well outside our budget otherwise - and had a great meal! The locale was also gorgeous and allowed us to see local fishermen catching and cleaning conch right on the beach.
Between Gabriella and Reuben, a charming driver for Presidential Taxi, we were given a slew of insider tips that truly made our trip.
Highly recommend this spot, and WILL return.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jyennie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris P, Manager at Kokomo Botanical Resort & Spa, responded to this review, 15 August 2014
Dear Jyennie,

Thank you for writing such a wonderful review about Venetian Ridge Villa + Spa. Customer satisfaction is our number one priority at Venetian Ridge Villas + Spa. I am delight to know that our team was able to accommodate you to the of their ability. Thank you again for all your nice compliments and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwalk, Ohio
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 August 2014

I picked this particular villa after reading all the positive reviews. The room I stayed in had roaches and I do not mean just small roaches, big ones. The staff were pleasant and continued to spray for the bugs. We would go the beach and when we entered the clean room, a big dead roach was on the floor. we called guest services and had them remove the critter. So a long story short, if you like living with roaches. This is the place to stay!

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
14 Thank Sharon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ALIVEVacations, Owner at Kokomo Botanical Resort & Spa, responded to this review, 14 August 2014
We are happy that you decided to stay on our property based on the excellent 5 star reviews that we continue to rack up even after your departure. Venetian Ridge is a smoke-free and critter-free property! We guarantee it! If we weren’t we would not be a top 10 ranking hotel on TripAdvisor with a 100% score and not a single terrible rating from any guest ever until Sharon’s review.

The fact is in the Caribbean, like most of the world, you learn pretty fast that if you leave ANY food source out you stand a pretty good chance you will attract bugs. It does not take long. It stands to reason where food goes bugs will follow.

Like Sharon, although there are great island restaurants nearby, our guest love our property because they have the option to dine-in (including BBQ upon request) and avoid 3 meals a day in a restaurant. Our Vacation Villas are like a little home away from home...a Caribbean Cottage, but it is also precisely why we encourage our guests to keep the counters clean, place all food in the fridge and use the Tupperware provided in the fully equipped kitchens in our vacation villas.

Sharon you stayed with us for a week. Like all of our guest you invariably bought some food from the nearby grocery store. You occasionally dined in and before you know it you complained about bugs. Then, as we were happy to read in your review, you felt our team was both pleasant and responsive. Why? Because without question we proactively did and always do whatever we can to achieve total guest satisfaction. No blame. No pointing fingers. We know what can happen. We know you are vacation. Besides who wants to clean the kitchen on vacation? We just focus on making things right. After all that is what a top ranking property does without question. Regrettably though, after your initial complaint, we immediately offered to move you to another villa. We know you loved your vacation villa, but you had declined our offer, thus inhibiting us from taking out the necessary actions to eliminate the problem only you had in your vacation villa.

Nonetheless, also as noted in your review with thanks, we did everything we could working around your Beach time away from your villa given the fact you refused to change villas. From the bottom of our hearts we believe our future guests reading this reply understand that it is only natural for something to go wrong sometime. It is how you handle it and what you do about it that counts! We can, we should, we will always keep trying to do our best to make every guest experience an excellent 5 star guest experience. We thrive on 5 star guest reviews.

Sharon we are really very sorry we failed to satisfy you. It was not for our lack of trying. We are not deterred by your unfair comments only disappointed because they are not a true or accurate reflection of the strict cleanliness and service standards we implement on property. In fact, we were so confident that you were impressed with our prompt dedication to assist and serve you as we consistently tried to make things better for you despite your refusal to move to another vacation villa that, as per the line just below your review where it says “Review collected in partnership with this hotel” it was us that in fact requested you to write a review. Why would we do that if we thought you would slam us? We would have never requested a review from you if we thought for a moment you would rate us so poorly or you were not happy with our dedication to service. So saddened. So sorry.

In a closing comment to all of our future guests that have taken the time to read our reply. After a guest checks out we meticulously clean the villas to make them fresh, clean, food (& critter) free for our next guests. Prior to checking in a guest we have a multiple item inspection process we go through to make sure everything is just right in each and every vacation villa. As evidenced in so many of our excellent reviews, as part of our final inspection before guest check in, we are known to put fresh tropical flowers, a welcome card, and quite possibly some fresh organic fruit from the gardens in the vacation villas. We are here to make island vacation dreams come true one guest at a time. We are ready for you. The best is yet to come! (P.S. Tupperware and the fridge in the vacation villas works wonders.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014

I enjoyed my stay at Venetian Ridge. The staff is wonderful and the villa are nice. The villa is equipped with everything you need. It's a walk to the beach not as close as I thought. The pool was under construction but I'm sure it will be awesome to relax there when you don't want to walk to the beach.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joyfuljai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sparta, New Jersey
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 August 2014

I really enjoyed staying here, the villas were very clean and comfortable. The sheets were nice not over used, bathrooms were very clean and they supply you the body soap, shampoo and conditioner which was cool. The kitchens had everything I needed, which is important because you are off the path to buy anything. I gave it 4 stars only because the pool was not completed yet and I would have enjoyed that a lot, had to stay in the room longer then I wanted because of it. The staff is very nice as well. I will stay there again but have to have a car or scooter. Taxi's are expensive.

  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank tschuldner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kokomo Botanical Resort & Spa

Property: Kokomo Botanical Resort & Spa
Address: 31 Downwind Street, TKCA 1ZZ, Providenciales (Formerly Venetian Ridge Vacation Villas + Spa)
Region: Caribbean > Turks and Caicos > Providenciales
Amenities:
Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Best Value Hotel in Providenciales
#23 Luxury Hotel in Providenciales
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kokomo Botanical Resort & Spa 4*
Number of rooms: 39
Official Description (provided by the hotel):
Escape to the lush, natural beauty of Venetian Ridge Vacation Villas + Spa in the Turks and Caicos Islands. Located on the main island, Providenciales, and just a quick flight south of Miami, here you can relax and take time to explore one of the last truly unspoiled jewels of the Caribbean. Would you enjoy 24x7 butler service? On site chef? A local cell phone to speed dial the concierge or make local calls? All of these conveniences are included in the Kokomo experience! And for a reasonable price. Indulge yourself in our newly opened Oasis Pool and Salt Water Hot Plunge or enjoy the miles of clean, white sand and crystal-clear, turquoise waters which are a 2-3 minute drive from our secluded suites. Nearby Grace Bay is considered one of the top beaches in the world by Trip Advisor, Conde Nast, and Travel and Leisure Magazine. And just outside your door, the surrounding botanical garden is filled with fragrant tropical flowers and organic fruits, hummingbirds and butterflies. With gardenia and jasmine, and bananas, papayas, pomegranates, sugar apples, noni, and figs, it's an ever-blooming paradise of sights, smells and tastes. The world's best beach is less than 2 minutes away! ... more   less 
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Also Known As:
Kokomo Botanical Resort & Spa Turks And Caicos/Providenciales

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