We just got back from an eight night stay at Seven Stars. This is an outstanding property and I am already thinking about how to get back as soon as possible. My thoughts:
- The overall facility, grounds and rooms are outstanding. On these specific aspects, if it isn't comparable to a Four Seasons - it isn't far off. Everything is very well maintained and is beautiful. Very classy.
- The pool area is very nice. We never had much of a problem finding some lounge chairs. They do allow people to place objects on the chairs early, claiming "dibs". It wasn't a problem for us but I think that practice is annoying. Should be first come, first served. You are either there or you are not.
- The beach may be the best beach I have ever seen or been on. It is like a postcard. Wonderful soft white sand. Unbelievable turquoise/lime/?? colored water.
- The rooms were ultra luxurious and very tastefully decorated. A++. It was nice to have a full kitchen but we only used the fridge for drinks and bought some snacks from the grocery store (5 minute walk). We had a view of the entire beach and ocean area. It could not have been any better. A point to consider - the property consists of three buildings, all seven floors high. Even for the "oceanfront" rooms, anything on floors 1-3 might have an impaired view of some sort. Also, the "Alya" building which is on the left side of the property, is next to some scrub land which has two abandoned structures on it. Maybe about 1/3 of the rooms (those on the left most side of the building) in this building would have some sort of view of this area. Some might consider it "natural" or "rustic" but I probably wouldn't. The word is that Marriott will be building on that property within about twelve months. If that happens, you might not want to be too close to that area.
- The fitness center is OK. Not exceptional but it gets the job done.
- The spa seems OK too. Not over the top at all but adequate. I had a great massage there.
- This is not a "bustling" resort. It is relatively quiet - just the way we like it. Very relaxing. I believe that all or most of the rooms are owned by private individuals.
- Dining. There really is not a lot here. No room service.
"Seven" is used for the breakfast buffet and fine dining in the evening. Many reviews have complained about the buffet. It was in fact limited but it was also complimentary. Typical breakfast meats, various eggs, fruit, cereals, breads, pastries. That is about it. However, it was quick, good and did not cost extra, so we were fine with that. Not big breakfast eaters anyway. Also, did not ask but we did not see any ability to order from a breakfast menu. It seemed like it was the buffet or nothing.
Dinner at Seven was excellent and had a very nice ambiance. Probably not the best for young kids though. Loved the red snapper.
The only other food option (not counting snacks from the gift shop) is the Deck / Sand Dollar. The Deck is in between the pool and beach. It is good for lunch or dinner. The Sand Dollar is 20 yards away, on the other end of the pool. While the Sand Dollar seating closes sometime in the late afternoon, I think that all of the food for the Deck is cooked there. In any event, the food is OK.
Alright - here is my only real complaint - the service. It was really kind of baffling, about 60% of the people we encountered were great and interacted in the way that you would anticipate at a property like this. Upon check-in, we had one issue that we asked to be addressed and management did so, probably in a greater manner than was to be expected. That was much appreciated. On the other hand, the other 40% would ignore you or look through you with the 1,000 yard stare. Then, when you did somehow engage them, they acted lilke they could not care less about you being there or anything you had to say. No smiles, no attempt at some kind of rapport. No nothing. Indifferent (at best). I really don't know what to think about it. Cultural? Anger? A few bad apples? Something else? Others have mentioned this in their reviews and we definitely saw it. Also, service at the pool and beach is inconsistent. I am not sure what their program is at all. You have servers going back and forth but most of them don't seem to stop much and see what you might want.
Overall, for me, the postives about Seven Stars far outweigh the service issue but others might not feel that way. I hate to even mention it but if I am going to write the review, I am going to be completely candid. Perplexing for sure. Whatever the case, I will be back and maybe this will be addressed by then.
- Official Description (provided by the hotel):
- Anchoring the sweeping arc of the world-famous Grace Bay Beach in the Turks & Caicos Islands, Seven Stars Resort blends island hospitality with luxurious all-suite accommodations and world-class amenities. Expansive accommodations range from junior to five-bedroom suites and feature high-end furnishings and finishes, full kitchens or kitchenettes, wrap-around balconies and over-sized marble bathrooms with soaking tubs, terry bathrobes and L’Occitane amenities. Island-inspired cuisine is served in three dining venues. Ideal for couples and families, the oceanfront palm-lined resort features a pool terrace with cabanas, tennis, complimentary water-sports, kids program, spa, fitness center, and nearby championship golf. ... more less
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- Also Known As:
- 7 Stars Resort
- Seven Stars Hotel Providenciales
- Seven Stars Providenciales
- Seven Stars Resort & Spa Turks And Caicos/Providenciales