The hotel grounds were very nice looking. The rooms were very clean, and the beds were very soft and comfortable. Pillows were great too. The swimming pool was huge; but beware about the "heated" pool. The water seemed pretty cool to me, which made me wonder how cold other properties pools must be if this one was heated. There were plenty of chairs available by the pool or beach. Continental breakfast included various pastries, fruit, yogurt, cereal. Upon our arrival, the free upgrade I was supposed to get was not an upgrade to the room listed on the travel website I saw. However, because my papers just said room upgrade, the front desk woman did not care. I suppose that is my fault for not printing everything out, but the service issues did not end there. About 8 people were in the taxi that arrived at Seven Stars. The bell hop said not to wait for our luggage, he would get it. Well, about an hour later our luggage had still not shown up. The front desk woman claimed the taxi drove off with our luggage. This was skeptical considering the bell hop looked too busy handing out cool towels instead of getting our luggage from the taxi. I wouldn't have been so mad if the front desk had at least apologized. The next day our room was not cleaned even though we had the cleaning sign out. I left a message with housekeeping, but still no one showed up. I contacted the front desk and around 6pm our room was cleaned. The next day we only had 1 bath towel in our room, the extra ones from the closet were gone. Again, I tried to contact housekeeping and no towel ever showed up. My husband ended up using a hand towel. We seemed to have better service our last day. We sat on the beach several days, but only one time, the entire week, did we have someone come by to ask if we wanted anything to drink. While sitting around the pool, we were brought fruit skewers in the morning and everyone seemed friendlier. Perhaps our service issues were a fluke, but they were enough to cause us to be disappointed. We visited the hotel deck bar for dinner once. It was very pricey; there were $12 in service fees and taxes on top of a $40 bill (and that was before gratuity too). They have a happy hour from around 5:30pm-8pm daily, but the drinks are still $9. The hotel was very close to a lot of shops and restaurants. Didn't take advantage of the hotel shuttle service. There was free wi fi by the pool and in the lobby.
- Official Description (provided by the hotel):
- Anchoring the sweeping arc of the world-famous Grace Bay Beach in the Turks & Caicos Islands, Seven Stars Resort blends island hospitality with luxurious all-suite accommodations and world-class amenities. Expansive accommodations range from junior to five-bedroom suites and feature high-end furnishings and finishes, full kitchens or kitchenettes, wrap-around balconies and over-sized marble bathrooms with soaking tubs, terry bathrobes and L’Occitane amenities. Island-inspired cuisine is served in three dining venues. Ideal for couples and families, the oceanfront palm-lined resort features a pool terrace with cabanas, tennis, complimentary water-sports, kids program, spa, fitness center, and nearby championship golf. ... more less
- Reservation Options:
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- Also Known As:
- Seven Stars Hotel Providenciales
- 7 Stars Resort
- Seven Stars Providenciales
- Seven Stars Resort & Spa Turks And Caicos/Providenciales