We just got back from 5 night stay at this resort. It is an older but nice resort. The grounds, views and location are beautiful. The rooms could use a nice spring cleaning and updated paint. Rooms are clean on the surface. The vents were extremely dusty. The rooms are very spacious and the ac works great. Free wifi was slooowwwww....We were in room 325 and the location on the property was fantastic. The 2 mile walking/jogging trail was great. Snorkeling from the beach was good. The Grotto staff was excellent.
We ate at the Mermaid restaurant after we settled in the first day. Service was very lacking and my order was wrong. We ate dinner at the Terrace once, actually the bar area. It serves the same menu. You pay $3 for ONE soda and each refill. I hate the feeling I get when not informed of that up front...we ordered 2 grilled chicken caesar salads...$50!!!!!! WHAT??? They were good but not great. For $50, I should be impressed with more than how proud of them they were!!! The service was excellent that night.
The daily breakfast buffet was good, not great. I would never pay the price they ask for cold, dried out eggs and hash browns. There was quite a variety, but again, I like hot food to be served hot, not barely warm. The fans make matters worse by quickly rendering any warmth at all ice cold on your plate. The fans are necessary, however. The view was great at breakfast.
Service at breakfast was great when seated in Stephanie's ?? section. It was quite cold and impersonable when Babylon served us. She acted very put out at any request. She rarely made eye contact. Such a cold and unfriendly personality. The hostess was on and off in the same regard. She felt the need to challenge my inquiry of non buffet choices. She had to verify my room number before answering if I could order from a menu. Who cares if I'm staying there? I'll pay if needed. Dont make me out to be a criminal for asking. The sign says the chef will gladly fulfill special request and that you can order pancakes and eggs from the kitchen. The male host was warm and engaging. The busboy was very cheerful and seemed to enjoy his job.
A BIG NO NO was that Babylon and another waitress added $5 tip each to our credit card. I found that upon review of final bill. We had already left a tip for waitress #2! Babylon was not deserving. We tip good on descent service and great on excellent service usually. These fraudulent tips were removed once I informed the front desk and Ms Armstrong, the owner/mgr.
All in all, we would def stay there again. Hopefully mgmt will provide customer service training to some service staff and the next diners will have a great experiment. That is the only goal. I would love to be able to change my poor service to 5 stars. I expected better service.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Kognitiv US Corp, Travel Republic (UK), Agoda, Expedia and TravelUp so you can book your The Buccaneer St Croix reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Buccaneer -- St Croix Hotel Christiansted
- Buccaneer St Croix Christiansted
- The Buccaneer St Croix St. Croix/Christiansted