My wife and I recently stayed at the Palms for a romantic getaway vacation. The powers that be were definitely against us as we visited St. Croix, but with the resort’s owner, Chuck Fischer in our corner, we couldn’t lose.
The trip started off nicely enough. Everything was to our satisfaction and we couldn’t wait to start our tropical vacation. On our second day, we went snorkeling with the resorts owner, Chuck, who provides day and night trips free of charge for guests. We were having a great time until I was stung mercilessly by a type of jelly fish called fire coral (I’m that guy I’m sure Chuck will now tell stories about to future snorkelers). The burning of this sting lasted about 18 hours and the unrelenting pain felt like someone was holding a lighter to my knee. After getting some remedies, which didn’t help the pain, Chuck stayed with my wife and I until the late evening drinking and eating to help take our mind off of things. The internet’s advice for this sting was basically to grit your teeth and bear it.
Two days went by and we were off to our next adventure. We went horseback riding on the western side of the island. We took amazing pictures of riding horses on the beach and had a lovely time. Returning from our trip we stopped by one of the island’s beaches for a quick 5-10 minute stroll on the beach. In that time our rental car’s window was smashed and our priceless horseback riding pictures were stolen. The speed at which these criminals operate is astonishing; I am now able to joke that we were robbed by The Flash. Besides the camera, the thieves stole our cell phones and my wife’s purse along with our room key. We flagged down a passing police officer who essentially said there’s nothing that can be done. The rental car company charged me $400 for the window on top of everything.
Our vacation was ruined and my wife was in tears. What could be done to salvage this trip? At this time the staff at the Palms stepped up for us. They did not charge us for the lost room key. Stephanie at the front desk lent us her personal camera for the rest of our trip. I was stunned that she offered to do this for 2 strangers that she met then and there.
That night Chuck made it his personal mission to turn things around for us. I have never seen the owner of a resort care so much about his guests and treat us like genuine friends instead of patrons. We smoked cigars, ate, drank, jumped in the pool with our clothes on and even went for a flight in his plane. You quickly get the impression that Chuck is not in the business for the money, but rather likes having a good time and really cares about people. He comped us meals and drinks and seemed to take responsibility for us having a good time. Chuck went so far out of his way for us I couldn’t thank him enough. It was amazing. After being robbed I didn’t think we could have had fun, but somehow Chuck Fischer made it happen for us.
I highly recommend the Palms because of the experience we had with the staff. The nature hike with Mitch was great and I want to mention that because it was a highlight of the trip and I focused so much on the negatives that met us on the island. Mitch is a warm funny guy that is eager to be your friend as well as offer you excellent service. I also recommend the night snorkel with Chuck and Mitch. It was fantastic and I didn’t want to have a complex after being stung earlier in the week.
Despite the bad things that happened to us, I would return to the Palms in a heartbeat. The resort is small and in a quiet location. The owner lives in one of the suites on the resort and is one of the nicest and warmest people I have ever met. We had misfortune hit that in no way was his fault, yet he made it his mission to help us at his own cost. You won’t find an experience like The Palms anywhere else on the island.
- Official Description (provided by the hotel):
- The Palms at Pelican Cove sits on 7 acres of coconut palms and white sand beach, and is just 3 miles west of Christiansted. There is swimming in front of the property, and with Long Reef just a few yards off shore, excellent snorkeling (day and night) is also available. We provide complimentary snorkel gear and tours of the reef. Our freshwater pool is one of the largest on the island and is regularly used by SCUBA for introductory dive lessons. We have a tennis court and complimentary gear. There are many hiking trails on the island and we regularly make excursions with guests. There are 40 spacious rooms at the hotel, and all offer panoramic oceanfront views from expansive terraces. All rooms are air conditioned, and are equipped with a small refrigerator and coffee maker. The Palms Restaurant is located on property and serves breakfast, lunch and dinner. The Mahogany Bar is located beachside, serves up wonderful beverages, and has a late night bar menu. The front desk is open 24/7 and security is provided around the clock. Wireless internet access is complimentary. The Palms won the 2010 Best Beach Resort and Best Hotel on St. Croix as voted by readers of the Virgin Islands Daily News. ... more less
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- Also Known As:
- The Palms At Pelican Cove Hotel Christiansted
- Palms At Pelican Cove Christiansted
- Palms Pelican Cove
- Palms At Pelican Cove Hotel
- The Palms At Pelican Cove St. Croix/Christiansted