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“Great snorkeling beach, great food.”

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The Palms at Pelican Cove
Ranked #2 of 14 Hotels in Christiansted
Certificate of Excellence
Boston
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Great snorkeling beach, great food.”
Reviewed 27 December 2009

I'd love to rate the Palms a 5 because there were so many good things about it, but it wasn't perfect IMHO. We were there the week before Christmas, and the hotel was very busy hosting Christmas parties for island businesses, so the lobby and formal function room was nicely decorated. One evening, there was a huge party so the general manager provided free taxi service into Christiansted to get dinner because they were not providing table service to the hotel guests that night (just takeout I believe), so that was nice. The owners themselves were not there so we missed out on the reef snorkeling tour- a big disappointment. In summary, here is the good, the bad, and the ugly. The good: great food, friendly people, lovely beach if you want to snorkel, great bar area to gather at during happy hour with inexpensive happy hour drinks ($3 for anything), very good service for dining, good front desk service for taxis. The bad: we could not get decent sheets on our bed despite complaining twice, once to the front desk, then once to the general manager. The bottom sheet and some of the pillow cases were always worn and pilly, day after day, for the 4 days we were there. The room, number 12, a deluxe beach front room on the second floor, had a beautiful view of the beach and ocean, but only if you were standing up because the balcony had a solid wall on all sides! You couldn't sit on the balcony or the bed to read or relax and look at the ocean because you couldn't see the ocean. What a disappointment, since the beach was only about 75 feet away. The lounge chairs provided on the balcony are rigid plastic with no cushions, so generally sitting on the balcony was out of the question. The room had lovely sliding glass doors on the entire wall facing the ocean, but no sliding screen door, so you couldn't leave the doors open to allow the wonderful Christmas winds in or you'd get mosquitoes, so in the evening, we were required to close the doors and run the air conditioner, another disappointment. I would have loved to listen to the ocean at night. The ugly: moldy, used coffee filters left in our in room coffee maker - couldn't bring myself to use the coffee maker.
So, I think the Palms could improve a bit. Definitely the bright spots are the dining/service, bar and the beach. The room, not so much. If you want a beach view you can see while sitting on your balcony, get the first floor room, which has a little patio instead.

  • Stayed December 2009, travelled as a couple
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Helpful?
2 Thank canuckinma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert48, Managing Director at The Palms at Pelican Cove, responded to this review, 28 December 2009
The Palms is very much a part of the community. We host many special occasions (birthdays, weddings, etc.) and we are especially involved with many non-profit support organizations (Boys & Girls Club, Women’s Coalition, etc.). But we always make sure that our guests are pampered during events. The bar menu is normally available, along with room service, pizza delivery, free taxi to town, and in most cases, guests can attend the function and meet some interesting people. I’m sad that you missed the snorkeling tour – it is always a big hit. I am off island occasionally for family and business, but we always have another proficient snorkeler from the hotel to escort our guests around the reef. Several tours were done the first week I was away. I spoke to Julie, the General Manager, about the bed sheets and she is checking into why your request for different sheets wasn’t satisfied. Bottom line - we have new sheets, they should have been put on, they weren’t, we messed up. Not much I can do about the solid balcony walls, but I understand your comments. They are a structural part of the balcony and do help deflect some of the wind energy during storms. I can tell you that we are in the process of replacing all the rigid plastic lounge chairs on our decks with comfortable vinyl strap chairs. A dirty coffee maker in the room is unacceptable – full stop. I don’t know how, but it managed to slip through our room double-check process. Our head housekeeper has assured us that it will not happen again. Your enjoyment of your visit here is our top priority. Please let us know on the spot if there is anything we can do to right a wrong, or improve upon, to make your trip better.
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English first
Jersey City
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 December 2009

All we wanted was sand, water, and peaceful beauty. We got that and so much more. We felt like we had the whole island to ourselves when we lounged on our beachfront patio, it was great. To top it off, the staff is terrific, the food is great, and the owner and his family take you out into the breathtaking snorkeling reef, located right in front of the property. Class act all the way, loved this place!

  • Stayed December 2009, travelled as a couple
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Helpful?
Thank CaptainQuality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert48, Managing Director at The Palms at Pelican Cove, responded to this review, 26 December 2009
What a great review - thank you! We did have a great time here with you guys. The reef here in front of the hotel (Long Reef) offers some of the best snorkeling on the island. And as you saw on our snorkel trips, the water flow over and through our reef is what contributes greatly to the diversity of marine life here. Understanding this contributes greatly to the education and enjoyment of the experience. We are familiar with the reef and its critters, and we like nothing better than to share the experience with our guests. Step this up to a night snorkel, and you add a totally new dimension. It may not be for all, but for the intermediate snorkeler with an adventurous streak, seeing an octopus, squid, eel, lobster, etc. at night can be very exciting. We do encourage all of our snorkeling guests to talk to us first so we can provide a reef orientation. In fact, we will be happy to tag along on a familiarization tour of the reef if you want. We can even set you up with the necessary equipment. Whether you are a beginner, intermediate or advanced snorkeler, there is something here for everyone.
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Seattle, Washington
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 December 2009

We were so well cared for. The breakfasts out on the veranda were leisurely and delicious. Staff was so friendly and courteous. We live on St. Thomas and wanted to explore St. Croix. Very helpful with directions and suggestions of where to go, where to eat. Jump up in Christiansted was so much fun. We'd return in a heartbeat. Beach was nice but the water happened to be rough while we were there so snorkeling was not great. Great location too!

  • Stayed November 2009, travelled on business
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Helpful?
Thank Marilyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
1 review
Reviewed 13 December 2009

This is a great place to stay. The snorkeling tour is a definite must. The restaurant offers excellent food for a good price. The owners are extremely friendly and make you feel welcome right away. I look forward to going back.

  • Stayed December 2009, travelled on business
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Helpful?
Thank texanflyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia
1 review
Reviewed 10 December 2009

Pelican Cove is magical. I marvel at the pelicans and laugh each time they swoop in for another meal from the sea. The waves crashing on the beach lull me to a state of relaxation. The staff strive to meet every need--no matter how unusual or ill-timed. The locals choose The Palms for their special occasions and parties, bringing a different dimension to the place each time I visit. Everyone should go!

  • Stayed October 2009, travelled on business
    • Value
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Helpful?
Thank medi8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 November 2009

This was a gorgeous experience! The reef in front of the hotel is enough to make you want to stay in the water all day long. The layout and ammenities are fabulous! The owner , Chuck, has a love for the island and hotel that is second only to his love for sharing his knowledge. After one day I no longer felt like a guest but a relative who was visiting. Definately recommend to anyone!

  • Stayed November 2009, travelled on business
    • Value
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Helpful?
1 Thank JonB3rry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NH
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 November 2009

We had a wonderful week at the Palms-very nice and helpful staff-verrry laid back-just the way we like it-if want crowds and lots of planned activities, this island retreat is not for you-Chuck and his staff will point out many island ammenities to check out-If you want a relaxing kick back vacation, this place is for you-PS the food here is the best anywhere on the island

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank fuelbaron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albert48, Managing Director at The Palms at Pelican Cove, responded to this review, 26 December 2009
Thank you for your kind comments. I will certainly pass them on to our staff. They say that a business is only as good as its people. In the hospitality business that rings doubly true. Most of our staff have been here at the resort a long time, many for over 20 years. They are very much a part of The Palms family. And our Job 1 is to make sure that your stay here with us and your travels around the island are as enjoyable and memorable as we can help make them. Because, after all, that is what makes an unforgetable experience.
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Additional Information about The Palms at Pelican Cove

Property: The Palms at Pelican Cove
Address: 4126 La Grande Princesse, Christiansted 00820, St. Croix
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. Croix > Christiansted
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Christiansted
#1 Family Hotel in Christiansted
#2 On the Beach Hotel in Christiansted
#2 Top resorts Hotel in Christiansted
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Palms at Pelican Cove 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
The Palms at Pelican Cove sits on 7 acres of coconut palms and white sand beach, and is just 3 miles west of Christiansted. There is swimming in front of the property, and with Long Reef just a few yards off shore, excellent snorkeling (day and night) is also available. We provide complimentary snorkel gear and tours of the reef. Our freshwater pool is one of the largest on the island and is regularly used by SCUBA for introductory dive lessons. We have a tennis court and complimentary gear. There are many hiking trails on the island and we regularly make excursions with guests. There are 40 spacious rooms at the hotel, and all offer panoramic oceanfront views from expansive terraces. All rooms are air conditioned, and are equipped with a small refrigerator and coffee maker. The Palms Restaurant is located on property and serves breakfast, lunch and dinner. The Mahogany Bar is located beachside, serves up wonderful beverages, and has a late night bar menu. The front desk is open 24/7 and security is provided around the clock. Wireless internet access is complimentary. The Palms won the 2010 Best Beach Resort and Best Hotel on St. Croix as voted by readers of the Virgin Islands Daily News. ... more   less 
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Also Known As:
The Palms At Pelican Cove Hotel Christiansted
Palms At Pelican Cove Christiansted
Palms Pelican Cove
Palms At Pelican Cove Hotel
The Palms At Pelican Cove St. Croix/Christiansted

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