My travel agency booked myself and a friend came with me on this trip that I was turning into a vacation after my business on the island had finished. I worked all day Wednesday and Thursday and left her to do whatever she wanted during the day.
When we checked in, the room was normal from what I had remembered on my last stay in October of 2011 however; there was no refrigerator. We were given the typical outside key to gain access into the building plus our room key and I and my travel companion had our own sets of keys. On Wednesday, the staff brought a refrigerator into the room. I was happy they had done so. We found Wednesday night and the rest of our trip when we returned to the hotel, the hotel was not locked up as it had been when I stayed during my October, 2011 trip.
Thursday was the problem and the days after that just added to the frustration. I was at work all day. My travel companion placed her purse into the wardrobe and left for the beach about 10:00AM and came back at 2:00PM to find that an iron and ironing board had been placed into the wardrobe and her purse had been moved and the purse was missing $80. Upon returning from work and hearing of this, I immediately went down to talk to the hotel front desk staff. She took my information down, apologized and said she would contact the hotel manager and property owner when they got back as they were off the property. I gave her my cell phone number and insisted it was important they contact me as soon as possible to attempt to resolve this issue. I never heard anything back the entire day.
Since Thursday concluded the business I had on the island, we got up late on Friday and were getting ready to walk out the door when a hotel cleaning staff knocked on the door indicating who she was. We confronted her about the missing money and she sincerely apologized and swore to us that it was not her and that she had heard about the theft. This tells me that the hotel staff was aware of the problem and made me seriously question why I had not heard from the hotel manager concerning the theft issue. She also indicated that we were the only guests staying in this part of the hotel this weekend so the hotel manager could not have been too busy to address a dissatisfied guest, in my opinion. She also told us exactly the areas she would not go near because our possessions were there.
Upon coming back from doing a bit of shopping in the area, I went down, again, to contact the hotel front desk staff and request to speak with the hotel manager. I was greeted by the same individual who checked us in on Tuesday and explained the situation to him. He immediately denied doing it yet admitted that he was the individual who gave us the iron and ironing board. He would have been in the wardrobe during the time the theft took place or someone else was in there during that time in addition to him. The hallways of the hotel have cameras and the security camera monitors seem to be in good working order from what I could tell looking at the monitor behind the front desk. He offered to look at the tapes and I, again, told him what the time period was when my travel companion had left the purse in the room, when the theft took place. I also requested that the hotel manager contact me and again, heard nothing from the hotel manager that day.
On Saturday, after our snorkel trip, I, again, went down to the front desk and explained to the woman what had happened and she went upstairs and looked for the hotel manager after trying to call the manager from her cell phone. I, again, left my name and number and again, I had not heard anything from a hotel manager.
It is now Sunday and we will be filing a police report and we will be attempting to contact the hotel manager one last time.
I realize that the hotel manager probably was not the person who took the money however; being a manager, you are responsible for the actions of your employees and the safety and security of your guests and their possessions. What is inexcusable is the complete and utter failure to contact the guest to simply apologize for what happened, let alone make any attempt to make it right. As someone who has owned businesses in the past, failing to at least contact the dissatisfied customer to make at least an attempt is either cowardness or Incompetence.
We also had a problem with someone in the street laying on the horn at 6:00 in the morning for a good 10-15 minutes. The rooster crowing is also a problem. There is no insulation in the walls. If you are a light sleeper, you are going to hear the noises out in the street.
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- Also Known As:
- Club Comanche Hotel Christiansted
- Comanche Hotel Christiansted
- Club Comanche St. Croix/Christiansted