My husband and I are in the middle of our December vacation staying at the Morning Star Beach Resort. The resort is way overpriced for the service, food and accommodations and a big disappointment. We are paying $359 a night -- as you will see, not worth even close to that amount, even with the beach setting. I am a Marriott Silver Elite Member and would not stay here again.
The Room: chipped floor tiles; battered bathroom door where repairs from old hooks are obvious and shoddy looking; air conditioning is either blowing loudly (probably well over 70 dBA) or off since the low setting does not function; tub that won't drain properly so you are taking a bath before even a brief shower is over; front cover of the ice machine is broken and falling off; and a fanless bathroom.
The Food: the food is typically overpriced like most hotels, but worse is that it is not very good. We ordered chips, salsa and guacamole at Sunset Grill as an appetizer one day for lunch. The salsa came from a jar, likely the Old El Paso brand carried in the hotel convenience store (Star Market) -- terrible. The guacamole was premade and not fresh, notwithstanding the fresh avocados served with other dishes on the menu. Cost? $14. Chicken sandwich was like eating spiced up chicken-flavored leather. The sandwiches for sale at Star Market sit for days before being removed from the case. $9.50 for a two or three day old sandwich with a couple pieces of turkey and cheese. Pastry may look pretty, but it too is not fresh, unless you get lucky to buy on delivery day -- does not appear that any of the pastry is made at the hotel. The best food is offered at the Sand Bar, which is better than average and, no surprise, is more expensive. The buffet breakfast at Aqua Terra is decent enough because there is choice, but again, it is expensive (one day it was $19 and another $24). The coffee is typical Marriott, which is not very good.
The Staff: Generally, staff are very friendly, cheerful and helpful. But, sales people for Marriott's vacation plans (time share like ownership program) are relentless. As we walked by one of the saleswomen this morning she shouted at us, "So, what are you folks doing today?" I restrained myself from telling her it was none of her business -- a simple "good day" or comment on today's weather would have been lovely and respectful of us as guests. Instead, walking through the hotel sometimes felt like we were in a used car lot or back in downtown St. Thomas with shop owners competing with calls to tourists to come buy their wares. While it is worth the 1.5-2 hour presentation on the time shares to get a free snorkeling trip worth $150, the persistent entreaties to sign up for the presentation as you walk by a sales desk are a complete turn off.
The Service: Service is only so-so and not as good as I've received at Residence Inns when I travel for business. We had to ask three times and wait more than five hours for a blanket to replace the heavy blanket on the bed. One night we decided to sleep with our inner door open and outer screened shutter door closed so we could feel the ocean air and trade winds rather than suffer the noisy air conditioner. When we woke in the morning we found the outer shutter door wide open. When I asked the desk clerk about this, I leaned that hotel security checks the inner doors each night for safety. However, security did not bother to shut our outer door or close the inner door, leaving us and our belongings completely vulnerable to any passerby while we slept . Some security check - we were less secure! We would have locked the outer door if it had one. (We also did not appreciate the mosquitos that were let in as a result of this laziness/inattention.)
The Facilities: The hotel grounds are well kept and gardens really nice. Places that need work have signs indicating they are out of use (mostly walkways). The gym and pools are nice, although the whirlpool at the beach club pool has been under repair and unavailable for the last five or so days we've been here.
In sum, we would not recommend coming here unless you get a free or severely discounted trip. I would not waste my Marriott Rewards points on this place and would not recommend it to others.
- Official Description (provided by the hotel):
- Surrounded on three sides by stunning Caribbean ocean views, Frenchman's Reef & Morning Star Marriott Beach Resort combines modern luxury and the unique Virgin Island style of St. Thomas. Our US Virgin Islands hotel in St. Thomas features clean, crisp large guest rooms with flat screen 50" TVs. Experience new resort features including an infinity pool, children's splash zone, adult infinity pool with bar; and private spa pool. Our Lazule Sea Spa is now open featuring extensive treatment rooms, salon, state of the art fitness center, and private spa pool with cabanas. Aqua Terra is one of three restaurants at Frenchman's Reef which features spectacular views of the Charlotte Amalie harbor. Our mission is to host you brilliantly... To make your every event and stay with us unforgettable and effortless. Come visit us at Frenchman's Reef & Morning Star Marriott Beach Resort and discover the most luxurious vacation destination in the US Virgin Islands. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Kognitiv US Corp, TripOnline SA, Hotels.com, HotelsClick, Evoline ltd, Ebookers, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Frenchman's Reef & Morning Star Marriott Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Marriott Frenchman`s Reef & Morning Star Beach Hotel Charlotte Amalie
- Marriott Frenchman`s Reef And Morning Star Beach Resort
- Marriott Charlotte Amalie
- Charlotte Amalie Marriott
- Marriott Frenchmans Reef
- Frenchmans Reef St Thomas
- Frenchman's Reef & Morning Star Marriott Beach Resort St. Thomas/Charlotte Amalie