This hotel could be so much more. Unfortunately, our first impression was not good, and after a two night stay, it did not improve. We arrived at 2pm and were not able to check in, but we did pre-register. We were told that no rooms were available until 4pm. Fair enough, but this does beg the question, doesn't 4pm get crazy busy with a bunch of new guests?? So we arrived at 3:30 so we would at least be one of the first to receive keys. Along with another couple that were already waiting, we were told our rooms would be ready in 10 minutes. We watched group after group arrive, check in, and get keys. The lady working the desk didn't acknowledge us again until I became aggravated. Did I mention we were traveling with two kids?!? Finally at 4:25pm, we did get keys. 2 hours and 25 minutes after pre-registering, 55 minutes after arriving back to front counter, and 25 minutes after their advertised check in time. I'll bet if we'd checked out late, there would have been hell to pay!! The fun didn't end there... Got to the room after a long day of travel.. Only two bath towels although there were 4 of us confirmed in the room when we checked in. Our room phone did not work so my husband used his cell to call the front desk about these problems. They said he'd have to come to the front desk to get the towels. The phone was never fixed. We also had issues with the toilet. The sliding glass door was iffy and my husband was the only one that could open it. The pros of this place... The view from our room was nice (we did pay extra), the proximity to the airport is good), and the rooms are ok. Doubt I would stay here again... The apathy shown by staff is enough to keep me
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- Also Known As:
- Best Western Carib Beach Hotel St. Thomas
- St Thomas Best Western
- Lindbergh Bay Hotel And Villas St. Thomas/Charlotte Amalie