We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Do Not Stay Here!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Emerald Beach Resort
Berkeley Springs, West Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Do Not Stay Here!!”
Reviewed 26 June 2010

To the left of the beach on a hill is a loud plant with a smoke stack that is constantly running and putting out black smoke. If the wind blows towards the hotel, you get covered in the smoke. To the right, is another hotel and next to it is a public park. It is dirty and usually has gatherings of loud people with LOUD music. There is no peace and quiet.
The water is beautiful.
The beach is a public beach and whatever you do, do not get a room on the first floor. Anyone can climb right over your railing and come right into your room if your balcony door is not bolted. Even the second floor rooms can be accessed by a quick climb.
It is a sad fact but there were homeless people (2) sleeping on the beach while we were there. On the right end of the hotel there are tents set up for the staff as a break area. We were in room 1206 which was right above this area and on a few nights, the two men slept in that area and smoked. This all came right into the room. The staff was aware of them staying in there as one morning I listened as they were told to "take their time but to go ahead and get going". I feel for them really but if the staff wants to help them, how about they take them home and not give them shelter 15 feet away from where I just spent 1000.00 to stay after working my butt off all year to save for? Had I known they were there I would stayed somewhere else and given them a hundred bucks. At least I would have been able to sleep with the balcony door open. The one man was on the beach two different days trying to hit on the women there and would run off when a man in the woman’s party would come around.
Do not even think of trying to check in before 4pm, it will not happen. Beach bar needs to be scrubbed with bleach and the trash dumped.
Plus side: The woman who cleaned the room was a sweetheart.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rnoreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,736 reviews from our community

Traveller rating
    475
    630
    345
    171
    115
See reviews for
414
676
86
163
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (327)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Valley Springs, California
1 review
Reviewed 22 June 2010

James and I traveled to St Thomas in the Virgin Islands with approximately 15 people for our wedding ceremony in June. The resort was simply amazing :) Ishani and her staff were nothing less than PHENOMINAL! We would highly recommend this resort to anyone wanting to stay in the Virgin Islands and or as venue for a wedding.

Ishani .... Thank you so much to you and your staff! You made our wedding day and stay more than we could ever have dreamed of :) xoxoxoxoxo

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank April33911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Memphis, Tennessee
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 June 2010

The people are rude, the service is slow, and with the exception of Red Hook, we felt very unsafe on the island of St. Thomas. We booked our trip through Expedia and had a confirmation showing we were supposed to be in a room with a King bed. Tamara checked us in and made no mention that they were not honoring our request. After viewing the room, my husband went back down and was told that expedia had no idea what went on at their hotel and all they had to do was give us a room. We contacted Expedia, who had no better luck getting our reservations honored. Our first room was infested with mosquitos, and the manager did finally agree to move us to another room on the third floor. We got away from the mosquitos, but this room had ants everywhere! It took us almost 3 hours to get washcloths our first night there. The water pressure was nonexistent and the water smelled like a bottle of bleach. We would never stay here again! In fact, we will never stay on St. Thomas again. The only saving grace to this trip was taking the ferry over to St. John. Trunk Bay & Cinnamon Bay were great.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel2451
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Charlotte Amalie hotels

Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2010

Tomorrow ends our 11 day stay at Best Western EB here on St. Thomas. This was a senior trip for my daughter who just graduated from high school. We took a tour over to St John today, and as we stopped at several different hotels on this island to pick up passengers, it became very clear to me that we chose the best hotel. We are right on the beach...our balcony is just a stones throw from the water. The rooms a nice, very clean, and quiet. The staff here is extremely nice and helpful. The food at the restaurant here is wonderful. It may seem a little pricey (depending on where you're from and what you're use to), but EVERYTHING here on the island is more expensive that what we are use to (a gallon of milk here is over $6). We went to the KMart at TuTu Mall and got breakfast items to help cut the eating out expense. We enjoyed Sushi at Beni Iguana's at the Havensight Mall. You can book at trip to St. John at the hotel...I think we used Island Tours. It was great and Charles, our tour guide, was very informative. We got and awesome history lesson.
We are almost within walking distance to the airport. The noise from the planes is not big deal during the day and I do not think they fly during the night. If they do, they did not disturb our sleep.
If you want to catch a taxi, you want to get the $1 taxis. They are trucks converted into taxis...the beds are covered and there are bench seats. You have to ask (or just hold up 1 finger) if they are $1. Taxi fare can get really expensive if you take a regular taxi.
St. Thomas has KFC, Pizza Hut, Wendy's, and McDonalds as well as many fine restaurants.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank momoffiveTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wichita, Kansas
2 reviews
Reviewed 16 June 2010

My wife and I were married on the beach at the Best Western Emerald Beach Resort in St.Thomas at sunset. Our wedding planners name was Ishani Chinnery her customer service was OUSTANDING!! I would recommend anyone interested in getting married in St.Thomas to contact Ishani to fufill their wedding dreams.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank littlefranklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 June 2010

We (myself, my sister, our 2 cousins and 4 friends) stayed at Emerald Beach from June 6th to June 12th. We arrived too early to check in, so we left our luggage with the front desk and relaxed on the beach. Check in time came (4pm) and we were told one of the 3 buildings with rooms had a water issue and our rooms were given to a wedding party due to time constraints. We waited about 15 more minutes before they were able to give us other rooms. In two of the rooms, the air conditioners did not work and the water pressure was non-existent. To the hotel's credit, they rectified the situation quickly.
The rooms (1101, 1201, 1303 and 1305) look exactly like the pictures on the hotel's website. I advise you to bring plenty of bug spray as the mosquitoes are plentiful here. The hotel restaurant was okay, I would've liked to see more West Indian cuisine. Having an Italian dinner in the caribbean just doesn't cut it for me, the food was tasty until a friend found a hair cooked in her food. Needless to say her meal was comped.
The hotel restaurant and bar have a HUGE FLY PROBLEM! That in itself is a turn off.
The beach is absolutely gorgeous, no water shoes needed and the water temperature was always perfect. Housekeeping was either a hit or miss depending on who was assigned to your room that day. They get a huge thumbs down for running up $154 in long distance calls on our telephone. My roommate and I have cell phones, we did not use the hotel phone at all, so imagine our surprise when we see calls to New Jersey, the Dominican Republic and the French West Indies on our bill. Management removed those charges but it seemed as if this wasn't the first time that has happened based on their demeanor. If you stay here, be sure to check your folio upon checkout, don't take it for granted that everything is okay, CHECK AND DOUBLE CHECK!
I would recommend shopping in town, you will find great jewelry, bars and gift shops. If you want authentic cuisine, definitely give Gladys' a try. Their stewed chicken and curry chicken rotis were to die for...and the conch chowder was superb! DO take a $2 taxi to Red Hook and take a ferry ride to St. John.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank peachrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camarillo
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 June 2010

We arrived late and tired. Our first bathroom seriously flooded as soon as we checked in and used the "loo" so we informed the front desk and they moved us to another room. Our second room had a partial ceiling collapse in the bathroom around the recessed light right over the sink. My daughter noticed this when water dripped on her head as she brushed her teeth. The second bathroom flooded when we started using the bar sink in the room to avoid electrocution in the bathroom...Yikes! We checked out the next day and moved to St. John...a great call. This place is in need of better maintenance and oversight. Neither room we occupied should have been rented to guests. Very disappointing!

  • Stayed May 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rudyrose3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Charlotte Amalie
7.4 mi away
Secret Harbour Beach Resort
11.6 mi away
The Westin St. John Resort Villas
2.3 mi away
Mafolie Hotel
Mafolie Hotel
#3 of 7 in Charlotte Amalie
560 reviews
Show Prices
Show Prices
Show Prices
2.9 mi away
Frenchman's Reef & Morning Star Marriott Beach Resort
8.1 mi away
The Ritz-Carlton, St. Thomas
6.7 mi away
Sugar Bay Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Emerald Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Emerald Beach Resort

Property: Emerald Beach Resort
Address: 8070 Lindbergh Bay | West, Charlotte Amalie 00802-5901, St. Thomas (Formerly BEST WESTERN PLUS Emerald Beach)
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. Thomas > Charlotte Amalie
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Charlotte Amalie
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Emerald Beach Resort 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The only 100% beachfront resort on St. Thomas, US Virgin Islands! Tucked into sun-splashed Lindbergh Bay on the Island of St. Thomas, the beautifully appointed Emerald Beach Resort welcomes guests with the gracious look, style and service of the Virgin Islands' rich heritage. BIG King Size Beds and Spectacular Views from EVERY ROOM! FREE High Speed Internet Access. Flat Screen TVs with Cable TV, 100% Beachfront Views with Balcony and Adjustable air-conditioning. Surrounded by landscaped gardens, cascading waterfalls and lush tropical settings, the Emerald Beach Resort offers a central, convenient location close to the airport, shopping, championship golf and all of St. Thomas's great activities and adventures. With the bounty of land and sea captured in stunning views, it's the perfect place for a memorable vacation. Or an unforgettable wedding, meeting or corporate event. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Ebookers, Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, getaroom.com and HotelQuickly so you can book your Emerald Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Emerald Beach Hotel Charlotte Amalie
Best Western St Thomas
Best Western Emerald Beach Resort
St. Thomas Best Western
Emerald Beach Resort St. Thomas/Charlotte Amalie

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing