We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“great views, poor maintenance”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sapphire Beach Resort
Ranked #4 of 5 Hotels in East End
Reviewed 28 May 2014

We rented a 2 floor condo and booked it thru and agency. The package included airfare and was a good deal. However, there were a lot of maintenance problems w the condo (Unit C305). No phone, 1 burner of 4 on the stove worked, etc. etc. etc.. We had to pay $31 for Internet and the system timed you out and you had to log back in after only a few minutes of inactivity. When we looked for a rental we thought Internet was included. I notified the office in Bldg A several days in a row of maintenance problems & no phone and nothing was done. When the air conditioning broke we complained to the office and Corliss was very nice and accommodating, giving us unit B303. It was like night and day in terms of look, finish and comfort. When we realized the tankless hot water heater on the 2nd floor bathroom wasn't working, I complained and it was actually fixed promptly. Despite the fact that we had no internet for a few days it was much more pleasant. We had beautiful views (make that gorgeous views) and the beach is gorgeous. There is a snack bar between Bldg B and C that serves drinks and sandwiches, it's called the Banana Cabana. They close around 4 PM. There is no place to rent snorkeling equipment, despite what you may read elsewhere. Because the beach is not protected from trade winds, there are small waves and if you snorkel it is a bit harder then some other local beaches but I never had a wave break over my snorkel and get a mouthful of water. The reef is nice but like most reefs in the world it has suffered from higher water temps and acidity, still, saw a sting ray, schools of fish, urchins, fan coral, sponges, staghorn coral and more. I would probably not return to this place. If you go, make sure you rent directly from an owner, as I have read frequent complaints about poorly maintained units and I think those ones are owned by the resort. There is a great day trip sailboat, called New Horizons that is berthed in the Sapphire Marine, it was $95 per person when we took it and it is a great trip, going to St. John, Honeymoon Beach and Christmas Cover. I highly recommend that trip. Best wishes.

Room Tip: rent directly from - our package unit had a number of problems
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank bostonrocker51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (708)
There are newer reviews for Sapphire Beach Resort
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

206 - 212 of 708 reviews

Reviewed 28 May 2014

I do not like all inclusives. This hotel is dramaticlly different based on owners and who you rent thru. I rented thru VRBO from Lisa Bushman. She was very easy to deal with. Her unit was a bit date, but clean and I would stay again in a heartbeat. This was the most amazing place if you want to snorkle and see awsome coral. If you want a beach that is clear of coral do not stay here. They also have a little grill that has yummy food for the beach but menu is limited. They also have a small selection of beer. Was just right for us. Up on the hill (within walking distance) was the BEST food truck I have ever experienced and as of our trip was one of the top rated resturants on the island. Love...love this complex. I'm planning on returning next year. If you want full service this isn't for you. If you want the Ritz this isn't for you. If you want a nice, beatuiful resort...perfect!

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank poochiegirl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2014

We rented East End condo through Howeaway directly by owner. Jennifer Mortanga was great and responsible. http://www.homeaway.com/vacation-rental/p138339#reviews. We enjoyed our mornings eating breakfast on the balcony and looking at St. John. Beautiful, spotless and newly renovated condo located on the one of the best snorkeling Sapphire Beach. Gorgeous renovated bathroom and kitchenette. This condo is very conveniently positioned. If you want you can go by cab to Red Hook for meals or like us use St. Thomas public bus. It will cost you a dollar per person and they go very frequently during day light time. The biggest bonus is a wonderful Kathleen, a lady who takes care of the property when owners are not on the island. I recommended this property to all my friends and acquaintances as the best place for family vacation. The condo located right on Sapphire beach.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
3  Thank KateKate77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 May 2014

We rented a clean, comfortable condo (C207) from a private owner. The biggest complaint was the WiFi never worked and the back up option did not work either. (In Red Hook we didn't have much better luck getting WiFi. Forced you to disconnect, though, and enjoy the time away!) However, we were just steps away from the stunning beach that was never crowded (late April). The grounds and pool were clean. We had a fantastic yoga class on the beach from Sunita with Sunfit Wellness Services.

FOOD
The big letdown for us was all the promoted restaurants and dive shop were closed. There is a small snack stand on site and a food truck at the top of the rather steep hill. In the future, I'd hit the grocery right away to have some food on hand.

AMENITIES
At the snack stand there's usually a man seated at a table with a clipboard. Ask them to unlock beach chairs for you. Dive shop is closed. I'd pack more sunscreen, a couple extra beach towels, beach shoes for rocky areas, snorkel gear and swim noodles. Everyday necessities are not easy to access.

TRANSPORTATION
Note that there are no safe walking trails into Red Hook, even though it's fairly close. You can get the cheaper safari taxis at the top of the hill for $1-$2, regular taxis ranged from $6-8 each way plus tip. Make sure you take cash with you, smaller bills, and lots of $1's. Hardly anywhere or anyone took credit cards. Unexpected car rental took up most of one day and was very hard to find. Not a lot of signage around the island. Plan ahead if you think you want a car.

ACTIVITIES
We tried to book a boat tour for 3 days and no one ever returned our call. If you can, go on site ahead of time to get full information. The number in the ad we checked out was wrong but the staff didn't seem too concerned. This is definitely island life so don't expect to be in a rush anywhere.

Hope these tips help you have a wonderful time. It is a lovely place and despite the challenges we had a memorable anniversary trip.

Room Tip: Bottom floor gives you direct access to the beach and an unobstructed view.
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lily H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

We were very satisfied with this place unlike many of the other of the reviewers on here. The reason we were satisfied is because we booked with the owner of the condo and not with the resort. It seems that many of the units are not in good condition which is unfortunate, but we found a great one. We saw pictures beforehand and the place looked like it was in good condition, so we contacted the owner, Darlene. She was a pleasure to work with and her place, "Seas the Day", was perfectly clean and had everything we needed...even snorkeling gear, a beach bag, a cooler, ice packs and plenty of towels. The bed was very comfortable and large (King size) and I slept well with no disturbances. The beach was 40 feet out the door and the patio included a table and chairs, a lounge chair, and a foot rinse so we didn't track as much sand into the house. Darlene left us a welcome packet with suggestions for restaurants and a password to her wireless so we could use the computer, which came in very handy when trying to find our way around the island. Her property manager came in halfway through the week to provide more towels and change the trash barrels. If you are interested in staying here, I recommend connecting with an owner of one of the well-maintained condos so you have a good experience. Darlene's condo is located on the first floor of E building, which is next to the marina. Apparently, some of the buildings were renovated and E building was not (yet), but it was perfectly fine.

Despite being next to the marina, everything was still very quiet and nothing or nobody disturbed us. We watched the "Double Header" sport fishing boat come in one night and had nice conversations with the fisherman and other tourists as he helped prepare the fish they caught (Check out the Double Header. We'd have gone on one of their fishing trips if we had more time.) There are many tarpon and some barracuda in the marina and we enjoyed looking at them. Jet Skis were available for rent at the marina. The other people living at/vacationing at Sapphire Beach were also very nice. The place felt safe.

The beach at Sapphire is divided into two sections. The section in front of our building is still very much a nice caribbean beach, but it is not the prettiest beach on St. Thomas. It had more of a current and was less inviting in terms of swimming and sand, but I still had a good snorkeling/swim experience there. From E building, if you take a one minute walk on sand, you will see THE beach at Sapphire, which is amazing. It is more of a stereotypical caribbean beach with crystal clear water and multiple gorgeous shades of blue. The snorkeling here is wonderful! It was better than or as good as our other snorkeling experiences on St. Thomas and St. John. We saw such a great variety at the reef, and when we swam out past the reef, we saw rays and turtles. There were also some fish hanging out in shallow waist-deep water, like a junior barracuda, palometas (which may actually bite your leg hair...happened to my boyfriend!) and needlefish. On the way to this section of the beach, you'll pass a volleyball net and some very nice palm trees. We also saw an iguana hanging out in this area. In between the E building beach and the really awesome beach I just described is Prettyklip Point and the pool. The pool was fine...nothing special, but nothing was wrong with it. I had heard that it was gross and it was not. It was better than a lot of pools I've seen. It has a very shallow section and a "deep" section (which isn't really deep...It wasn't above my head and I am 5'5) and the pool is practically located in the ocean, which is cool.

We heard some people saying that they can easily spend a week just at the resort without leaving. Although we are the adventurous type, this is entirely possible to do. Despite having a great experience here, there are some negatives, although they didn't really affect us. It is true that there are "renovations" going on, but I use the term loosely. Nothing appeared to be actively being fixed and there is quite a bit of work to do. The pool bar is in shambles. There are some seats in the pool and it will be so great when the bar is done. On the beach, there is a water equipment rental place and a food place (unsure if it is an actual restaurant or a fast food-type place) also in shambles. Having these places up and running would have made the experience more enjoyable. My boyfriend heard that the pool bar would be done by November, so we'll see. However, I did hear from various locals that there was some drama involving the resort and that people were fighting and at one point the sewers were turned off. Hopefully everything gets figured out, because it would be a shame to let such a nice location end up having to close down. Other negatives are minor and a matter of opinion, really, but I'll include them anyways... 1. The parking lot has a lot of speed bumps and potholes (which were filled halfway through the week with gravel...not sure if that is a permanent fix, but it worked better.) 2. The entrance to the condo (and all the other condos we could see) is right by the air conditioning units, overlooks the parking lot, and is definitely not picturesque. 3. The place is located at the bottom of a large hill. Even if you walk up the hill, there isn't really anywhere to get to on foot except for maybe some other resorts and the Off the Grid BBQ truck (which was great.) You'll need to call a taxi or rent a car.

Please give this place a chance by booking directly through the condo owner.

  • Stayed: April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
3  Thank paisley8387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2014

Whole resort needs tons of maintenance and repairs. The land owner and condo owners are in major dispute. Land owner shut down main office and locals tell you the water has to be trucked in. The first condo they tried to stick me with was dumpy with a rusted out refrigerator. The one we got stuck with had newer furniture but, had no working phone the whole week we were there. Broken screen in bathroom. The shower water was scalding unless you adjusted the handles and ran tons of water down the tub spout during the whole shower, that is if you were lucky enough to have all of the handles stay on. The water sports rental was closed, the main pool was roped off, and one restaurant was closed. First night I had no bed pillow as housekeeping was gone for the night. Hole in screen door where lock was supposed to be. I could go on and on. To top it all off, the snorkeling there was not that great. On days the waves were higher, all you saw was sand.

Room Tip: Save your money and stay somewhere else!!!!!
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

We went here as part of a cruise excursion. After arriving I was shocked that this was even an excursion they offered. The place is run down. It probably was once very nice. However, now the restaurant is closed and the bathrooms had plywood as doors. We picked this excursion to go snorkeling. The beach here has much coral and my daughter got a cut after only 5 minutes in the water. The staff was very kind to her and tried very hard to make her happy. While the staff was friendly, the place was a big disappointment.

  • Stayed: May 2013, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near East End
1.1 mi away
Secret Harbour Beach Resort
0.2 mi away
Crystal Cove Beach Resort on Sapphire Bay
1.1 mi away
Sugar Bay Resort & Spa
Show Prices
Show Prices
Show Prices
1.3 mi away
Point Pleasant Resort
Point Pleasant Resort
#1 of 5 in East End
727 reviews
4.9 mi away
Frenchman's Reef & Morning Star Marriott Beach Resort
1.1 mi away
The Ritz-Carlton, St. Thomas
Show Prices
Show Prices
Show Prices

Been to Sapphire Beach Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sapphire Beach Resort

Address: Rte. 6 Smith Bay | Smith Bay Road, 00802, St. Thomas
Region: Caribbean > U.S. Virgin Islands > St. Thomas > East End
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in East End
Price Range: £127 - £394 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sapphire Beach Resort 3*
Number of rooms: 171
Official Description (provided by the hotel):
Spectacular beachfront villas and suites are directly on beautiful Sapphire Beach by the crystal-clear Caribbean. A full-service restaurant is easily walkable from the beach. Families with kids will enjoy the sand, pool, fishing off the dock or boat, and pirate history. Active vacationers will find plenty of hiking, scuba diving and bicycling to keep on the go. There is something for everyone. Sapphire Beach, Saint Thomas is the perfect vacation island. Book your dream visit today! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Expedia, Hotels.com, Agoda, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your Sapphire Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sapphire Beach Hotel East End
Hotel Sapphire Beach
Sapphire Beach Resort St. Thomas, U.S. Virgin Islands

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing