Booked three rooms for three nights at this hotel, received a call from the owner asking us if we definitely wanted the rooms as it is bank holiday and the rugby also. We confirmed that we wanted the three rooms for the three nights as we are attending a family wedding and would have been travelling from Ipswich (257 miles). Today, received call from the owner to say that there were never any rooms in the first-place and as we hadn't confirmed that we wanted the rooms, they are no longer there. I told him we had confirmed the booking, but he said we were "first reserve". Have stayed here before and had several problems, faulty taps, electrical plugs that come apart. Unfortunately wouldn't recommend this hotel to anyone, wedding to go to and no-where to stay!
- Official Description (provided by the hotel):
- A superb privately owned hotel situated in the town centre with 45 En Suite rooms fully modernised and tastefully decorated, with telephone, tea/coffee making facilities, T.V, Hairdryer, trouser press. etc., Excellent menu's available including a la carte evening menu, off road secure parking. Convenient for all local routes and town facilities such as law courts, civic centre. ... more less
- Reservation Options:
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- Also Known As:
- Castle Hotel Merthyr Tydfil, Wales