I want to start by saying Stephanie, the manager, was very helpful and accommodating. Everything else was totally horrible. My reservation at the Tamarind was set up for me and, surprisingly, the trip advisor reviews I read beforehand were not terrible. I only intended to stay for 3 nights and I wasn't expecting a high end experience, but I was expecting a decent place. It is not! Frankly I don't understand why the other reviews of this place do not reflect the same experience I had.
The room she showed me to was old, cheaply furnished and smelled so bad that I immediately got a migraine headache. It smelled like a combination of bleach, overwhelming potpourri and dampness. The only windows in the room were screens covered by metal jalousies so your choice would be to use the AC and stay in what amounted to a box or forego the AC and sweat by opening the jalousies.
Cheap flooring, filthy bamboo blinds, beds I didn't even want to put my luggage on let alone my body, broken tiles in the bathroom, rusted AC units, the list goes on. Then Stephanie showed me another room which at least had windows but the same dreadful smell and shabby furnishings. When I told her I couldn't stay there, she tried to help me find another hotel. I did find something else wonderful on my own for the same price and she refunded my deposit.
One of the reasons I want to give this review is so that people who consider this place to stay will know what to expect and not be blindsided like I was by reviews that give a false picture of the Tamarind.
I have heard from other people on the island that the owners of this business and of this property are unwilling to invest any money into improvements. So if that's true, it's understandable that the on site management has their hands tied. Understandable but still unacceptable from my view as the potential guest.
- Official Description (provided by the hotel):
- This quant Inn blends island charm, resonable rates and conveniently located in the town of Cruz Bay. ... more less
- Also Known As:
- Inn At Tamarind Court Hotel Cruz Bay
- Inn Tamarind Court
- Inn At Tamarind Court St. John/Cruz Bay