We've been to St. John a number of times and have stayed at the Westin. This year we decided to stay at Gallows Point. I booked the trip several months ago via AMEX Travel and paid in advance.
We paid the fee plus the extra fee for the 3rd person. The contract clearly says that the resort may not refund for prepaid reservations through a 3rd party.
Due to unforseen issues, my daughter is not able to come with us until a few days into the trip. We called AMEX travel to help us - they were great, and they reached out to Gallows Point to see about getting the extra person refunded back for the time my daughter would not be there.
NO PROBLEM! Gallows Point refunded the 3 days back to my card. How great is that. We aren't even there yet and I love this place.More
- Free Wifi
- Free Parking