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“Grande Bay Resort and Staff are Just Exceptional”
Review of Grande Bay Resort

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Grande Bay Resort
Certificate of Excellence
Atlanta, Georgia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Grande Bay Resort and Staff are Just Exceptional”
Reviewed 7 January 2012

We just completed our first trip to St. John over the Christmas to New Year's week and stayed at Grande Bay. The resort accommodations and staff were just truly exceptional! The resort is very close to downtown Cruz Bay and allowed us walk downtown to a different restaurant every night. Our balcony overlooked Cruz Bay and allowed us, everything morning to watch the ferry boats come in and out of the harbor and allowed us to watch the pelicans fish. Incredible! The staff helped us out on every front, with restaurant reservations, car rental reservations and the resort allowed us to park our rental in its secure below resort deck without charge. Perfect!
We had a wonderful time and would recommend Grande Bay to anyone!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Jim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatGBR, General Manager at Grande Bay Resort, responded to this review, 9 January 2012
On behalf of all of us here at Grande Bay Resort thank you for your review! It was our pleasure assisting you and we look forward to many more holidays together!
Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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284 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • Any
English first
Centerville, Ohio
Level 5 Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 January 2012

Our recent stay at Grande Bay was Outstanding! The view from the porch is awesome and the location is perfect and is convenient to most of the restaurants and shops in town. The Staff is absolutely first rate and very helpful and ready to provide suggestions for dinner or island spots to visit. The staff is available 24/7 and make you feel welcome and like family. They surpassed any concierge I have ever used at any other resort. Paul went above and beyond when he helped us get a vehicle after the local rental car company failed to provide the vehicle I had reserved. The accommodations were top-notch and come complete with everything you need. Not only did they welcome us with rum and coke but they even provided a cooler bag to take cold drinks/food to the beach! Grande Bay is a great place to make Great memories!

Room Tip: Three bedroom suite was gorgeous and just as pictured on website.
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  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mccoydoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatGBR, General Manager at Grande Bay Resort, responded to this review, 19 January 2012
Thank you for the "GRRREAT" review! It was a pleasure meeting you and I am glad we could assist with your car rental emergency. Everyone here looks forward to adding more "Great" memories on your next trip.
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Boston, Massachusetts
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 December 2011

Wonderful location, great amenities, great value ! The property is well-maintained and stocked with all you need- pots/pans, cleaning supplies, linens etc. Being in-town allows for ease of shopping (5 minute walk to grocery store), restaurants, and ferry. Easy cab ride to the beaches and garage if you rent a car. We've stayed at the Westin and enjoyed that property- this is even better !

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Terry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin, United States
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 December 2011

I cannot say enough great things about Grande Bay Resort. The view is incredible. The location is amazing. The staff were simply the finest and were able to give us great ideas of things to do while there. And the bed ... it was like sleeping on a cloud. When you are sitting in the hottub at night, the view of the moon is wonderful. It's a 3 minute walk from the ferry to the resort. Make sure you check out the sunset at the other end of the street - simply breathtaking!

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatGBR, General Manager at Grande Bay Resort, responded to this review, 19 December 2011
I am glad you enjoyed the amenities and the ambience of our property. I couldn't agree more that our staff is "awesome" and I am pleased that you pointed out our greatest strength!
We all look forward to your next trip...hurry back "Paradise" is waiting!
Paul
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michigan
Level 5 Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 December 2011

Stayed in a one bedroom condo rented from a private owner.
Location is close to city you can walk everywhere.
The only drawback right now is the ongoing construction on the
buildings next door which starts areound 7:00 am.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank somanyplaces56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level 5 Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 4 November 2011

We booked a 5 night stay in a studio suite at the Grande Bay Resort directly through a property manager and had a wonderful experience from beginning to end. Our oceanfront room was spacious and comfortable for the two of us, though because we had such wonderful weather and were so close to the heart of St. John, we spent very little time at the resort.

Its location is hard to beat as it is right in the middle of Cruz Bay, literally just around the bend from the passenger ferry. We loved being within blocks of so many restaurants, shops, and bars, as well as the taxi stand for the times we chose to travel out to various beaches. This location is also within a short walk to the Dolphin Market where you can pick up any groceries or toiletries and sundries you need for your stay (about 2-3 blocks away). Our room had a full bathroom, small efficiency kitchen, full washer and dryer, large closet with coolers and beach chairs, a living room area and an exposed bedroom that lead to the balcony. The balcony overlooked a small street that got very little traffic and 10 yards further your toes are in the water with a view of all the sailboats in the harbor.

The pool was great; uncrowded, with plenty of lounge chairs, and an excellent view of Cruz Bay. There is a Keurig coffee maker with complimentary coffee available each morning in the concierge lounge. And FREE ICE...You can stop in at the front desk and they will fill your cooler with free ice. We did not learn this until our last day.

My only complaint about this resort was that our room had a weird light in the ceiling air conditioning vent near the entrance door that stayed on all the time. So if you like the A/C on at night like we do, you may have a little extra night light in your room too. There seemed to be no way to avoid this and our property manager said they have been working on it. Maybe it is only a problem in the studio rooms.

The location and value of Grande Bay Resort were exactly what we were looking for and I will definitely return to the Grande Bay Resort.

Room Tip: Try to get an oceanfront room.
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  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank skishell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida, United States
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 October 2011

We booked a one bedroom condo, on Grande Bay's website, for five nights. Well before we ever arrived, I was in direct contact with the staff, who were unfailingly helpful. It was obvious that they intended for us to have the best stay possible at their property. They say that a good ship can only be run by a good captain- Paul Helson, the general manager at Grande Bay, is that guy. He obviously loves what he's doing, and everybody else on the staff is the same way. When we showed up at the ferry dock in STJ at 3:30pm, after being up since 4:00am, we had some miles on us by then. James came to pick us up, even though it's only a five minute walk to the resort. Then he passed us off to Paul, who took us to our unit (even insisted on carrying the bags), then Paul made sure that we were provisioned with some basic supplies, in a very unexpected way- lets just say that we didn't have to walk to the market, or get a cab back. The unit was pristine and comfortable, and since Paul upgraded us to a penthouse unit in the Surfside building, we had three different outside areas in the unit to choose from during the afternoon, to kick back. They handled everything for us- dinner reservations, jeep rental, water taxi and ground transportation for our early AM flight out of STT.

The location is perfect- five minute walk to any good restaurant or bar that you might want to go to, right on the bay, plus garage parking for your rental vehicle. That's important in Cruz Bay, because there is no place to park in town, and you will want a jeep to really go out and experience St John, beyond the tourist places.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Mark H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMatGBR, General Manager at Grande Bay Resort, responded to this review, 3 November 2011
I am glad we exceeded your expectations and all of us look forward to having you back many more times. Thank you for the wonderful feedback that I have already shared with the entire staff.
Your "captain" and driver,
Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Bay Resort

Property: Grande Bay Resort
Address: Bay Street | Cruz Bay Quarter, Cruz Bay 00831, St. John
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Speciality Lodging in Cruz Bay
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grande Bay Resort 4*
Number of rooms: 21
Official Description (provided by the hotel):
The Grande Bay Resort & Residence Club is situated hillside overlooking Cruz Bay on St. John in the US Virgin Islands. Set near Wharfside Village, this St. John condominium resort overlooks the emerald and blue waters of Cruz Bay and St. Thomas to the east and the British Virgin Islands to the west. Offering nightly rentals (min. 2 nights) and fractional ownership opportunities in the heart of "Love City". ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Evoline ltd, Travel Republic (UK) and Hotels.com so you can book your Grande Bay Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grande Bay Hotel Cruz Bay
Grande Bay Resort St. John/Cruz Bay

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