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“Great Condo!”
Review of Grande Bay Resort

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Grande Bay Resort
Certificate of Excellence
Reviewed 24 May 2013

We stayed in C202 and rented from VRBO. We had a one bedroom and a studio. It was perfect for 4 adults and one toddler. The location couldn't be better. You can walk to everything in Cruz Bay. The condo has an awesome view from both balconies. Nice pool! I would def stay here again!

  • Stayed: March 2013, travelled with family
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2  Thank GAtravelbug50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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156 - 162 of 285 reviews

Reviewed 23 May 2013

My husband and I stayed here for a week for our honeymoon. It was a great location, beautiful area, and nice, clean rooms. Unfortunately, some of the staff were a bit overbearing. Other than that, it was a great trip.

  • Stayed: January 2013, travelled as a couple
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Thank anonymous222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this reviewResponded 28 May 2013

Dear Anonymous222,
I am glad you enjoyed our location and the cleanliness of the rooms. I am concerned about your comment regarding "overbearing staff" and would like to address your view. That has not been the experience of many other guests and really warrants addressing. Please feel free to reach out to me privately at 340-693-4662 to discuss your impressions.
Thank you,
Paul

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Reviewed 23 May 2013

We moved to Grande Bay Resort after a not so nice stay at another resort on St John. This place knows how to do it up! Nice welcome at the front desk, free coffee in upstairs lobby, free happy hour with all you can drink 4:30-6:30pm Mondays & Wednesdays, free bottle of rum & coke in room upon arrival, nice views from balcony facing the Cruz Bay, beach front access, jeeps for rent, pool & hottub, very very nice staff, close to everything you need. The beds here are amazing, better than any Westin bed I've been in. No restaurant on site but close to tons! Full kitchen in room as well. Big thanks to Colby & Dawn for being amazing! Only downside is no room service and rooms only cleaned every 4 days

  • Stayed: May 2013, travelled as a couple
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Thank Stevojax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this reviewResponded 28 May 2013

Dear Stevojax
I am glad, and it sounds like you are too, that you discovered our resort! All our employees work hard to make every guest stay special I was gratified to see that both Dawn and Colby did that for you! I have passed along your compliments to them and will share your review with all here. It is correct that we have no restaurant on premise but there are several restaurants that will deliver to your room. As a condominium resort, we do provide a full cleaning after every 4th night but we can provide additional service for a fee. Thank you again for your comments and review and I look forward to welcoming you back hopefully soon.
Regards,
Paul

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Reviewed 15 May 2013

The room was gorgeous - got a beach view with a nice terrace. The staff was friendly - left a complimentary bottle of rum for us. Feels like it's your own little apartment, with a fridge, microwave, etc. Our room didn't have a stove, but some do. Location was great - easy walk into town, but it wasn't noisy outside. The only complaints I have are that we had a double door leading to an adjoining room and we could hear our neighbors through it quite clearly. They were on the noisy side but thankfully quieted down at night. It is also on the pricey side - it think we paid over $400/night. Rooftop terrace was nice, but the pool was on the small side. They have a nice hot tub as well with strong jets.

Room Tip: Get an ocean view. It's worth it.
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  • Stayed: February 2013, travelled as a couple
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Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this reviewResponded 28 May 2013

Dear JasonP
Thank you for the thorough and complimentary review! You hit all the highlights that makes our property special, such as location, room amenities, view, and most importantly friendly staff! As for the connecting door noise we are addressing that, this summer during our down season, with additional sound proofing between the doors. That project should be complete before you return!
Sincerely,
Paul

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Reviewed 10 May 2013

Great rooms with everything you need to feel at home! Great staff and they think of everything! Great location by many resturants and shopping. Easy to get to several beaches. I have nothing bad to say, they are great!

  • Stayed: May 2013, travelled as a couple
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Thank Hilary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this reviewResponded 13 May 2013

Dear HilaryB,
We think your pretty "great" as well! Thank you for staying with us and the kind words it means a lot to al of us here.
Hurry back,
Paul

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Reviewed 6 May 2013

The rooms are top notch. Good kitchens and great beds. The pool areas is nice and the view is amazing. This place is just a short walk from the beach and Cruz Bay area. Make sure you visit Motu next door for some drinks. No complaints about this place. Thanks

  • Stayed: April 2013, travelled with family
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Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this reviewResponded 13 May 2013

Dear JeffC,
We "have it all" because we have terrific guests like yourself that recognize our location is perfect for visiting the island of St. John. What really sets us apart though is the terrific staff we have here at the resort! Next time your in town let's visit Motu together!!
Thank you,
Paul

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Reviewed 18 April 2013

This is a delayed review of our stay at Grande Bay Resort earlier in the year. This was our fourth time to the island but our first time staying at Grande Bay. In the past we stayed in villas on various parts of the island and absolutely loved the experience of staying in Cruz Bay. You don't have to be the party people to enjoy being able to walk in to town. Pretty much every restaurant that you want to go to on the island is within a ten minute stroll from your room. Parking is horrendous in Cruz Bay so not having to worry about driving in from our villa, finding parking and then driving home allowed us to enjoy our evenings quite a bit more and have a few extra cocktails. :)

The room was fantastic with a great view of Cruz Bay, St. Thomas and some other small islands. We rented a four door Jeep Wrangler directly from the resort which was a fabulous perk. The car was a step up from what we typically get but the price below what we normally pay. Parking was provided at the resort free of charge. Being able to pick up and drop of the car right at the resort was nice and not having to deal with the other rental car companies was a plus. Colby rented us the car and was very nice, as was Emily, and all the other staff we interacted with and we hope to see them if we come stay again.

Overall this was a great experience and we are glad we gave Grande Bay a try. We look forward to coming back soon!

  • Stayed: March 2013, travelled with family
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1  Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this reviewResponded 26 April 2013

Dear John H,
Thank you for being a "frequent stay" guest! I always enjoy reading about how my associates Colby and Emily take great care of each and every guest. While our car rental business is small I agree that it will be a fine addition and enhance the enjoyment and convenience of vacationers. I look forward to stay number "five" hopefully very soon.
Kind regards,
Paul

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Additional Information about Grande Bay Resort

Address: Bay Street | Cruz Bay Quarter, Cruz Bay 00831, St. John
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Speciality Lodging in Cruz Bay
Price Range: £276 - £416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grande Bay Resort 4*
Number of rooms: 21
Official Description (provided by the hotel):
The Grande Bay Resort & Residence Club is situated hillside overlooking Cruz Bay on St. John in the US Virgin Islands. Set near Wharfside Village, this St. John condominium resort overlooks the emerald and blue waters of Cruz Bay and St. Thomas to the east and the British Virgin Islands to the west. Offering nightly rentals (min. 2 nights) and fractional ownership opportunities in the heart of "Love City". ... more   less 
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Also Known As:
Grande Bay Hotel Cruz Bay
Grande Bay Resort St. John/Cruz Bay

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