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“Best timeshare experience ever”
Review of Grande Bay Resort

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Grande Bay Resort
Certificate of Excellence
New York City, New York
2 reviews
“Best timeshare experience ever”
Reviewed 5 June 2013

My friend and I spent a week at Grande Bay towards the end of May and we had a most relaxing vacation. The location was amazing, the amenities more than expected, the entire staff so friendly and looking to help in any way they could and the resort itself was clean, comfortable and so close to everything. We are hoping to be able to go back in the future.

Room Tip: All rooms are good rooms as they all have views of the Bay.
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this review, 10 June 2013
Dear Sheila C,
We have the best "timeshare ever" because we have the best visitors like yourself! I am always pleased to read how our staff has assisted in making guests time with us more memorable and enjoyable.
Thank you and hurry back..."Paradise is Waiting".
Sincerely,
Paul
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278 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Any
English first
Houston
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 June 2013

My fiance and I just returned from a week and a half at Grande Bay. It was absolutely perfect! We were on the top floor had a fabulous view of Cruz Bay and our own parking spot in the garage. They gave us a bottle of rum and koozies as a welcome gift which was really nice. The amenities were great. The pool and rooftop deck was beautiful. The whole building faces Cruz Bay so no matter what you did you had a view. Our room was a studio apartment. It was very clean and had more than we needed. Our bathroom was clean we had a washer and dryer and the bed was very comfortable. We loved they gave beach chairs and towels and coolers to us. We would fill them with ice every morning to keep lunch and waters cool and hit the beach. The staff was very helpful with directions and recommending good beaches and snorkeling spots. The location was perfect! We walked to happy hours and dinners and shopping everyday. If we ever forgot anything it was a minute walk to the room. Our room was very quiet the grounds were beautiful and well kept and the AC was awesome. We were very sad on our last day checking out. We could not imagine staying anywhere else on St John when we come back next year. We have already recommended it to our friends and know we WILL be back next year. Thank you for helping to make this our most memorable vacation!

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank IslandLife22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this review, 10 June 2013
Dear Julie L,
Thank you so much for choosing Grande Bay Resort & Residence Club to celebrate your honeymoon at! That is a very special stay and I am happy to hear you enjoyed all that our location and resort have to offer. We were also "sad" on your last day and it was a pleasure having you here...same time next year for the anniversary??
Thank you,
Paul
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Greenville, South Carolina
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 May 2013

Grande Bay does a wonderful job of giving you a great stay, lots of amenities, great views, and a great location. Everyone on staff does a wonderful job at making you feel at home and comfortable during your stay. We have stayed at several resorts on the island and at Grande Bay several times. This is definitely our favorite. You can rent Jeeps from them now. Great place.

  • Stayed May 2013, travelled with family
    • Value
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Helpful?
Thank DoubleD29662
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this review, 10 June 2013
Dear DoubleD29662,
I know you "hated to leave" but on the bright side you have to "leave to come back" as we say here in the islands! Glad to see we are now your favorite on St. John.
Come back soon mon!
Paul
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Atlanta,GA
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 24 May 2013

We stayed in C202 and rented from VRBO. We had a one bedroom and a studio. It was perfect for 4 adults and one toddler. The location couldn't be better. You can walk to everything in Cruz Bay. The condo has an awesome view from both balconies. Nice pool! I would def stay here again!

  • Stayed March 2013, travelled with family
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Helpful?
2 Thank GAtravelbug50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monterey, CA
Level Contributor
3 reviews
Reviewed 23 May 2013

My husband and I stayed here for a week for our honeymoon. It was a great location, beautiful area, and nice, clean rooms. Unfortunately, some of the staff were a bit overbearing. Other than that, it was a great trip.

  • Stayed January 2013, travelled as a couple
    • Location
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    • Cleanliness
Helpful?
Thank anonymous222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this review, 28 May 2013
Dear Anonymous222,
I am glad you enjoyed our location and the cleanliness of the rooms. I am concerned about your comment regarding "overbearing staff" and would like to address your view. That has not been the experience of many other guests and really warrants addressing. Please feel free to reach out to me privately at 340-693-4662 to discuss your impressions.
Thank you,
Paul
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Jacksonville, Florida
Level Contributor
101 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 May 2013

We moved to Grande Bay Resort after a not so nice stay at another resort on St John. This place knows how to do it up! Nice welcome at the front desk, free coffee in upstairs lobby, free happy hour with all you can drink 4:30-6:30pm Mondays & Wednesdays, free bottle of rum & coke in room upon arrival, nice views from balcony facing the Cruz Bay, beach front access, jeeps for rent, pool & hottub, very very nice staff, close to everything you need. The beds here are amazing, better than any Westin bed I've been in. No restaurant on site but close to tons! Full kitchen in room as well. Big thanks to Colby & Dawn for being amazing! Only downside is no room service and rooms only cleaned every 4 days

  • Stayed May 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Stevojax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this review, 28 May 2013
Dear Stevojax
I am glad, and it sounds like you are too, that you discovered our resort! All our employees work hard to make every guest stay special I was gratified to see that both Dawn and Colby did that for you! I have passed along your compliments to them and will share your review with all here. It is correct that we have no restaurant on premise but there are several restaurants that will deliver to your room. As a condominium resort, we do provide a full cleaning after every 4th night but we can provide additional service for a fee. Thank you again for your comments and review and I look forward to welcoming you back hopefully soon.
Regards,
Paul
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Cambridge, Massachusetts
2 reviews
Reviewed 15 May 2013

The room was gorgeous - got a beach view with a nice terrace. The staff was friendly - left a complimentary bottle of rum for us. Feels like it's your own little apartment, with a fridge, microwave, etc. Our room didn't have a stove, but some do. Location was great - easy walk into town, but it wasn't noisy outside. The only complaints I have are that we had a double door leading to an adjoining room and we could hear our neighbors through it quite clearly. They were on the noisy side but thankfully quieted down at night. It is also on the pricey side - it think we paid over $400/night. Rooftop terrace was nice, but the pool was on the small side. They have a nice hot tub as well with strong jets.

Room Tip: Get an ocean view. It's worth it.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul H, General Manager at Grande Bay Resort, responded to this review, 28 May 2013
Dear JasonP
Thank you for the thorough and complimentary review! You hit all the highlights that makes our property special, such as location, room amenities, view, and most importantly friendly staff! As for the connecting door noise we are addressing that, this summer during our down season, with additional sound proofing between the doors. That project should be complete before you return!
Sincerely,
Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grande Bay Resort

Property: Grande Bay Resort
Address: Bay Street | Cruz Bay Quarter, Cruz Bay 00831, St. John
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. John > Cruz Bay
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 17 Speciality Lodging in Cruz Bay
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Grande Bay Resort 4*
Number of rooms: 21
Official Description (provided by the hotel):
The Grande Bay Resort & Residence Club is situated hillside overlooking Cruz Bay on St. John in the US Virgin Islands. Set near Wharfside Village, this St. John condominium resort overlooks the emerald and blue waters of Cruz Bay and St. Thomas to the east and the British Virgin Islands to the west. Offering nightly rentals (min. 2 nights) and fractional ownership opportunities in the heart of "Love City". ... more   less 
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Also Known As:
Grande Bay Hotel Cruz Bay
Grande Bay Resort St. John/Cruz Bay

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