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“Beautiful grounds but bad rooms”
Review of Caneel Bay Resort

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Caneel Bay Resort
Ranked #1 of 1 Hotels in Caneel Bay
Certificate of Excellence
New York City, New York
Level 4 Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Beautiful grounds but bad rooms”
Reviewed 27 June 2014 via mobile

We stayed at caneel bay for the first time. The grounds are beautiful but the rooms are awful. Air conditioner doesn't work. Dark and dated. They resemble a jail. Louvers that are shut for air conditioner make it seem like a prison cell. They need to shut down and renovate every room. No phones so you have to walk miles to find one. Very Buggy also. You need off with you every night. Food good. Staff nice but for the money I would not go back. Only stayed there to get to the soggy dollar. Next time I will stay in ST Thomas or Tortola. Beaches were kinda gross too for a tropical island. Wouldn't recommend.

Stayed June 2014, travelled as a couple
Helpful?
6 Thank Nicholas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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739 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (276)
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English first
Houston, Texas
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 June 2014

Caneel Bay Resort was perfect. The property is gorgeous. The staff are friendly and very helpful. The rooms are spread out and not piled on top of one another. Each cluster of rooms has its own private beach area. The beaches are raked daily and kept spotless. The water is amazing. The walking paths are beautiful. We were there in mid May. It was very quiet. We took a day long taxi tour of the island. The breakfast buffet was above the expected. Made to order eggs, pancakes etc. Tons of fresh fruit and juices every day. Rooms were neat and serviced frequently. The towels were amazing and a dry one replaced the wet one before you could blink. Very nice service. Each room had a cooler for your use. Ice was brought to you each morning. Shuttles ran through out the property on a very frequent basis. Night time turn down service was a nice touch as well. Loved our visit. We took two day trips with Gaylen on Pirates Penny (not provided by the Resort). Snorkeled at least a dozen times.

Room Tip: Hawks Nest beach has the most level beach front. Each room cluster offers a different beach experie...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cynthia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
staten island
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 June 2014 via mobile

First let me start by saying that I did a lot of research before choosing this resort. The majestic location of this resort gives it a five star rating even if you stayed in a tent. This is truly a beach paradise. If you enjoy swimming in water that looks like windex and snorkel 24/7 with beautiful fish and turtles, then this is the resort for you. And now for the little things that add to this amazing resort. Our room was equipped with all the necessities, 4 giant fluffy bath towels and four giant beach towels every day, all the face and wash towels you could want, robes and slippers, super comfy king size bed and excellent made service who made sure our room was kept clean and fresh smelling every day. She would mop the floors and the deck every day, making sure there was no sand anywhere, which is hard to do considering the room was beach front. The grounds were large, spread out and well manicured. Lighted paths everywhere with deer, donkey and mongoose roaming all around, if that is not to your liking, there is a shuttle that truly comes every five minutes. The restaurants were excellent, especially ZoZos. The sushi at the Beach Grill was top knotch. We loved the breakfast buffet each morning, the lemon ricotta pancakes, the French toast, and the different jams were to die for. Don't miss tea time, you will regret it. The staff were excellent and friendly, made us feel like we owned part of this lovely resort. We will definitely return like 75 percent of the people there do.

Stayed June 2014
Helpful?
5 Thank brokkolirob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 June 2014

After spending part of the USVI trip at another resort on St. thomas, we decided to spend a couple nights at Caneel. It was amazing. We could walk right out from our room to the beach with an amazing view where we could snorkel and see all types of sea life (and donkeys grazing the grounds). The rooms were immaculate, beds very comfortable, a bottle of rum to help us relax and wonderful service all around.
The only negatives were that the shower did not drain properly and one particular staff member was rude when speaking to a coworker when he thought no one was looking. Relatively minor and it did not come close to dampening the mood.
The resort is pricey, but if you are looking for a nice relaxing trip to get away from the outside world, this is the place to be. Perfect for a honeymoon. Five nights here will beat seven anywhere else.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank unimsw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level 6 Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 21 June 2014

Caneel Bay was a nice property. We visited for the day, but did not stay at the hotel. The grounds are maintained. There was no construction noise, and donkeys, deer, and mongoose were romping. The outdoor dining areas were neat and service was prompt. Everyone working was friendly, and at the gate we were greeted by a friendly lady. We went on a dive trip, and although the property is private and secluded, we were able to access the dive company easily. We noticed couples and families at the resort, and we couldn't hear anyone complaining. This resort was quiet and secluded, but had a beach for snorkeling and watersports. If I was staying in a hotel, this would be a top choice.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank pjsullivans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Monica, California
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 June 2014

If you're looking for a tropical and upscale national park resort with air conditioned rooms, comfy, not too soft beds, excellent breakfast buffets (papaya, guava, cranberry juices ) sea turtle snorkeling (Hawks Nest cove), deer and donkey families , and massages following yoga and pilates, this is your refuge. No hustle bustle, just white sand and clear blue waters, and ZoZo's restaurant on top of the sugar mill the slaves took over when they seized the island from their Dutch oppressors, only to suffer more when the Dutch summoned the French for colonial back-up, and tennis courts with soft and hard surfaces (take your pick) and deer nipping at the flower bushes that surround a both lovely yet modest-sized pool that no one seems to use, at least not in June. My recommendation to management would be to offer music, maybe a little dancing, at night because there's not much to do after dinner except write reviews like this one and cuddle with your honey. Remember to ask for a shower mat because it's fall territory without one, but all we had to do was ask and the mat, still with the store sticker, was delivered to our door. I've read there's better snorkeling elsewhere on the island, so if that's your thing consider signing up for one of their day trips; otherwise enjoy the sea turtles (I saw five in one spot ) and send my love to the deer just beyond those gorgeous orange Flamboyant trees.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank 59marcyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaumont
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 June 2014 via mobile

This was our second trip to Caneel Bay. this time we made sure our stay was much longer than 3 1/2 days. we stayed in cabin 50-ocean view not in the beach, seems there's no privacy with beach front. We had an excellent view of Caneel. Room was spacious. Turn down services every night. I think we want to try room 60 next time looks like they have more panoramic windows.
We hiked, snorkeld, ate at all the restaurants, went on kayaking ecotour to Henley Cat--Patrick was a fantastic guide,- you can book through the resort or walk down to honeymoon beach and catch him there, enjoyed a massage by the beach, took advantage of their awesome fitness facilities.. it was great! Last year we visited Caneel during April for our honeymoon. This year we went in May. It was hotter in April but this time they experienced a bit of ran so it made the temperature much cooler. Only bad part ..mosquitoes. we didn't experience this in April. Snorkeling at Scott's Beach was the best, eagle Ray, jumping fish, some turtle. We discovered Cannel beach has more fish due to significantly more coral. Water temperature seemed warmer in May versus April. Went into town found the best place for silver jewelry is at Caravan Gallery--in Mongoose Junction. Bought a case of water (much cheaper)for the room since water is $2/bottle or more. Seems there were significantly less guests on the resort in May versus April. Beaches were never crowded. Took a trip to Trunk Bay, beautiful water, crowded, snorkeling was okay, I thought Caneel Bay was cleaner and all around better. Caneel Resort is just a special peaceful place. I felt myself relax completely. Love all the animals roaming about. Cannot wait for next year's trip. Best restaurant-Turtle Estate, pricey but worth it! Hope some of this helps, message me with questions.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank lamargrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Caneel Bay Resort

Property: Caneel Bay Resort
Address: PO Box 720, Caneel Bay 00831-0720, St. John (Formerly Caneel Bay, A Rosewood Resort)
Phone Number:
Region: Caribbean > U.S. Virgin Islands > St. John > Caneel Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Caneel Bay
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Caneel Bay Resort 5*
Number of rooms: 166
Official Description (provided by the hotel):
Set on a 170-acre peninsula amid the lush beauty of the Virgin Islands National Park and seven picturesque beaches, Caneel Bay is one of the most breathtaking vacation destinations in the Caribbean. ... more   less 
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Also Known As:
Caneel Bay, a Rosewood Hotel Caneel Bay
Caneel Bay a Rosewood Resort
Caneel Bay Resort St John
Caneel Bay St John

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