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“Always a great stay at the British Colonial Hilton”

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British Colonial Hilton Nassau
Ranked #5 of 37 Hotels in Nassau
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Always a great stay at the British Colonial Hilton”
Reviewed 10 February 2012

We have been repeat visitors to Nassau Bahamas from Edinburgh Scotland since 2007 and always stay at the British Colonial Hilton, during which time we have seen the hotel develop and upgrade to what it is today. We stayed for 7 nights vacation from 27th January on an 'Executive' package and found the service perfect for our needs. True you pay a bit more up front for that class of booking but the combination of complimentary breakfast, afternoon tea with snacks and evening drinks and canapes really avoids all those little expensive extras throughout the day and gives a good flow to your schedule if you need an excuse to extract yourself from sun bathing on the excellent private beach. The beach is well maintained and managed, as well as providing a first class vantage point for watching the cruise ships enter and leave Nassau harbour. We would recommend this hotel for any class of visitor. It is friendly, well staffed, well located for downtown Nassau and provides a safe environment for all. We will be back in Nassau again in the coming months and will, all being well, be back at the British Colonial Hilton.

Room Tip: Go for a harbour/ocean view room - though these can cost more than city views.
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank jandsjohnston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NassauHiltonManager, Manager at British Colonial Hilton Nassau, responded to this review, 14 February 2012
Dear Guest,

Greetings from sunny and warm Nassau Bahamas! I trust that the weather today in Edinburgh is equally beautiful.

Thank you for taking the time to write a review of our property.

Meeting and exceeding our guest’s expectations is a cornerstone of success in this industry and we are delighted that you found our service to be perfect for your needs.

The Executive Lounge and the enhanced pool and beach areas are the most prized physical assets of our hotel and we are pleased that you enjoyed them.

Thank you once again and we look forward to your return in the coming months.

Kind regards,
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Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 February 2012

Teeny tiny rooms (bathroom door would not open the entire way as it hit the toilet) our view was the McDonald's across the street. The cost of the room and the food was ridiculous, we had the option of going to the executive lounge or some such silliness, but somehow the lady at the desk up there didn't have our names down so we were very publicly escorted out!
Very embarrassing and when we returned with our reservation proving that we were entitled to be there there was no apology!
The little beach was nice until all those huge cruise ships docked right beside it, leaving us wondering what manner of water we were swimming in.
The bellhops were very nice, helpful and courteous.

  • Stayed July 2011, travelled with family
    • Value
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Helpful?
3 Thank Sabrinabean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NassauHiltonManager, Manager at British Colonial Hilton Nassau, responded to this review, 14 February 2012
Dear Guest,

Thank you for taking the time to write a review of our property.

I regret that I am the first to offer apologies related to your experience at the Executive Lounge. While there may be times when status is unclear, we should always acknowledge misunderstandings, apologize and correct. On behalf of the management and staff, we offer our sincere apologies.

Please note that larger rooms and suites are available with ocean views. These can be reserved at the time of booking and there is only a small price difference.

Thank you for including the service of our bellhops. They send their regards and look forward to your return.

Thank you once again,

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 2 February 2012

I recently stayed at the hotel for five days. I travel frequently to Bahamas and find this property to be one of the most elegant hotels in Nassau. It caters to the business travel, so its focuses on service and having find amenities in the room, like Peter Thomas Roth personal care sundries, Cuisineart coffee maker, robe, refrigerator, HD tv, music box where you can connect your MP4 player and nice desk to work. But the hotel also has Resort flair to it with a private beach, an ample pool and very nice ambiance.

To make your stay more enjoyable I share with you my ten tips at the Bristish Colonial Hilton:

(1) In cooler months of the year (November – April), enjoy the beach at the peak sun time, 10:00 am through 3:00 pm since the water tends to be warmer during that time of the day. The hotel beach is private but very small, the property brochures states that it is only 300 ft. but it seems even smaller. You can always enjoy the pool which is heated. Don't forget your sun block.
(2) If your room has a view to the beach, at 6:30 am open your window and enjoy the parade of Cruise Ships arriving. The hotel beach is the entrance to the Nassau Port and entertaining to see the specter of this grand ships. Each morning I saw between 2 or 4 ships arrive.
(3) Even though the beach at the hotel is very comfy and relaxing, there are far much beautiful beaches in Nassau, and some are easy to get from the hotel. You can take the public transportation bus service (not your typical big city bus service, it’s a van with 14-18 seats). Most of them have very friendly drivers, they are reliable and many tourist use it for transportation across the Island. For $1.25 you can take the number 10 bus to Cable Beach (10 minute drive from the hotel) and enjoy a post-card picture beach, with beautiful shades of turquoise waters. Ask the driver to let you know when is the bus stop to the beach (usually close to the Breeze Hotel, at Goodman's Bay) and enjoy the scenery of the ride. On the route you will see a lot construction going on as a result of the Chinese government is involved in major building projects. Also, be aware that across the street from where driver drops you is the other bus stop. The last bus passes by 6-7pm. A Taxi ride would cost you about $15 each way. At the beach often you will see that vendors wil approach you, but if you just decline politely they will leave quickly. Oh, and don't forget to bring your towel, bottle of water and Coins/currency to pay the bus.
Another option of beach easy to get from the hotel is Cabbage Beach at Paradise Island. To get there you should walk to the Cruise Port Area and take the ferry ride to Paradise Island, it cost $2 each way. Cabbage Beach is right close to Atlantis and it has a public access (no fee needed to enter). Stay in the public side, if you go in the grounds of Atlantis you will need a day pass. I personal prefer Cable Beach, because the water tends to be calmer (but neither beach has big surf).
(4) Conch fritters are a must in Nassau. I found the best place to have them is just a 15 minute walk from the hotel at the Fish Fried area. This is a place with a group of local seafood restaurants, about 10 of them. A cemented path will take you there (starts at the street sidewalk and goes on right beside the beach). My cab driver highly recommended to me that I eat at the O' Andros Rest. I found the place to be a small cozy restaurant, but big in food portions. Ten Conch fritter cost $3.00 and I also had a big Crab Salad for $8 and two people could have easily eaten from both plates. With your food you should also enjoy a local beer Kalik (from Nassau) or Sands (from Freeport) – there both very good! Walking is good, but you can also reach the place by taking the 10 bus and at evening you should take a taxi.
(5) You ought to also have a true Bahamian experience, by having the Bahama Mama. It is a local drink (heavy on liquor with coconut rum and tropical juices). There is a fun beach shack to the right of the hotel at Junkanoo beach called Tiki Bikini Hud. There is nothing extravagant about the drink, but you can't beet the ambiance of a beach shack, with tourists and locals enjoying the sand with reggae music and the view of the lighthouse from the bar.
(6) The hotel restaurants are very nice and enjoyable. But Nassau has far more to offer in cuisine with very elegant and affordable restaurants. I recommend some very enjoyable cuisine in some find trendy restaurants. I had dinner at Ichiban, a orient food with good sushi and seafood (ask for the ice scream sandwich with is the house speacialty for deseart – not your typical one). I also had dinner at Luciano's from Chicago good food, and from their evening terrace you will enjoy a beautiful view of the Nassau Harbor and the back part of the Altantis main tower. We paid around $75 for soup, lamb chops, wine and shared dessert. I also went to Montagu Garden Restaurant at the other side of Nassau and they have a shuttle bus to pick you up. The place is not fancy and the food is fare.
(7) The hotel gym is very nice. But I enjoy running and I asked the hotel concierge if there is a route that can take you over the Paradise Island Bridge and back. He pointed me to the right direction and ran for an hour, in a approximately 4.5 mile rout. When you are at the Paradise Island Bridge you can enjoy the view of Mega Yachts crossing it and Atlantis Resort at the distance. You should run with a good bottle of water, since the humidity tends to be high through out the day and can leave you dehydrated. By careful with traveling cars, since the streets tend to be narrow through out the route.
(8) Good shopping is walking distance from the hotel, since the Hilton is at the begging of the Bay Street, a strip full of fine jewelry, high fashion stores and your typical souvenir shop. I suggest that you leave shopping for after the Cruise Tourist departs the area, most likely after 4:00pm. If the day was not good for the salesman at the store, he is very open to have a final sale of the day and is most likely to bargain with you. I bought my wife her Valentines Day gift (a nice pendent) from a 30% discount, to 55% discount, plus he threw in an additional ear rings. Still, the salesman was happy to make the sale and I got a good bargain! There are also coupons in the tourist magazines and maps, so check them out before visiting the stores.
(9) If you stay on a Friday or Saturday, have dinner at the Marina Village at Atlantis - Paradise Island. (the taxi ride costs $12 but it is very worth it). They have plenty of food choices, including fine restaurants and family pizzeria. During that evening you can enjoy the Yunkanoo Rush Out, a street show with a band in very colorful carnival costumes and music full of African Beats. You will see that your feet will start to dance by themselves with the rhythm. The main instrument is the cow bell with trumpets, percussion and lots of dancing. Official Yunkanoo festival is Boxer Day (the day after Christmas) and New Yeas Day, but this group does a very good recreation of the festival. After the show, you can go the night club at Atlantis or the casino and continue to enjoy the evening.
(10) If you need help, ask the Royal Bahamian Police. They are very friendly, and I like their neat uniforms (the best picture that I have is with two of the guards with their white safari hats). Blend with the locals, there are nice people and they enjoy sharing their culture.

Nassau is a beautiful city, and I feel safe walking the streets during the day. I will be cautious in the night, just like any place in the world. The Hilton is also very safe, and every one in the hotel is friendly, and helpful. If you are traveling on a budget, there are fast food restaurant all around and a donut shops a cross the street. I enjoy very much my stay at the hotel. Hope you too.

Room Tip: Ask for the beach view, you will love it.
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
19 Thank consultantsense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NassauHiltonManager, Manager at British Colonial Hilton Nassau, responded to this review, 3 February 2012
Dear Guest,

We usually respond to review by thanking the reviewer for taking the time to write about our property. In your case, we are especially grateful for the amount of time that was probably spent in putting together such a detailed review. I am sure that many readers will find your review to be helpful.

We are pleased that you enjoyed your stay with us and enjoyed the offerings of Nassau to the fullest.

Thank you once again and we look forward to your return.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level 4 Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 February 2012

Traveled the weekend of 1/27, me and 5 girlfriends to the Bahamas and we stayed at the Colonial Hilton because of and despite of the reviews on TripAdvisor.
I have no complaints at all about my room. In fact I think they upgraded the birthday girl to an ocean view as i had a city view booked. My friends had no complaints about the rooms though one did comment that the bathroom door should have opened out to allow for more room in their space.
And the staff..... loved them! Tristan - thanks for looking out for our meals and rides; Adrian - thanks for getting us a last minute snorkeling trip; and Sylvester for everything!
Didn't spend too much time in the room but the bed was super comfy with lots of pillows, good pressure in the shower, ate breakfast at the hotel once and had the buffet which was extensive and good, drinks at the bar last call inside were good, the pool bar was wonderful, enjoyed the hotel beach and pool, and every staff member was extremely helpful.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank WorkTraveler27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NassauHiltonManager, Manager at British Colonial Hilton Nassau, responded to this review, 3 February 2012
Dear Guest,

Thank you for taking the time to write a review of our property.

We are pleased that you enjoyed much of what our property offers and experienced the best birthday ever here with us.

Our staff was excited to read your review. Tristan, Adrian and Sylvester, along with the entire team, send their regards. Hopefully an annual tradition has been born.

Thank you once again. We look forward to your return

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level 4 Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 February 2012

We stayed here for one night before heading further to Eleuthera. The hotel definitely needs a renovation in the near future. It is too expensive compared to what you get. The room was okay, nothing special. Cleanliness is okay but could be better. We would search for a nicer one when staying in nassau again.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Simone W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NassauHiltonManager, Manager at British Colonial Hilton Nassau, responded to this review, 3 February 2012
Dear Guest,

Thank you for taking the time to write a review of our property.

We regret that your experience did not lead you to express your intent to return. If you have the opportunity, please contact me directly to share how we could have met or exceeded your expectations. We would be most grateful for details.

Related to our pricing, I am happy to advise that bargain rates are available by choosing Advance Purchase rates. We encourage all to take advantage of these rates as they are a great value.

Thank you once again. We look forward to hearing from you.

Kind regards,
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Melbourne, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 January 2012

My boyfriend and I just finished our stay in Nassau at your hotel. We had a wonderful time and found that everyone was very nice. I think that the overall hotel was more than I expected. Our room was not huge but it was enough for us to enjoy. The only complaint I would have is that the bathrooms need to be cleaned a little better. I did like how big the bathroom was and that the hotel staff helped when needed. The beach was clean and welcoming. I also found that the pool area was nice. I would definitely recommend the hotel to friends and family. I think the location was also a plus. I did not realize how close we were to all the attractions.

Thank you to everyone!!

Room Tip: I'm not sure how you can choose a good room but I would recommend the ocean view if you can. We...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NassauHiltonManager, Manager at British Colonial Hilton Nassau, responded to this review, 1 February 2012
Thank you for taking the time to write a review of our property.

As hoteliers, we are acutely aware that meeting our guest’s expectations is key to our success and it is flattering to learn that we have indeed exceeded your expectations.

Your comments related to the bathroom have been forwarded to the Housekeeping department and I offer apologies on their behalf. They take great pride in their work and have worked hard to earn the reputation of presenting meticulously clean rooms. I am sure your review will now inspire a “spotless to the tenth power”.

Thank you once again. Please do recommend our hotel to your friends and family. We will take good care of them.

Kind regards,
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London, United Kingdom
Level 3 Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 31 January 2012

OK business hotel in Nassau. Service generally good, very good breakfast selection but other food is distinctly average and uninspiring. Nice spot on the harbour although the proximity of the cruise terminal means it's not a great beach to swim. The public areas are freezing - they really need to do something about the over active air con. Pretty expensive and they slam you for extra taxes, surcharges, compulsory tips etc etc on
Check out which add $50 a day to the so called room rate.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IBB241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NassauHiltonManager, Manager at British Colonial Hilton Nassau, responded to this review, 1 February 2012
Thank you for taking the time to write a review of our property.

Although your review is quite brief, it addressed much.

We are pleased that the service was generally good and that you enjoyed our breakfast selection.

You will be happy to know that we have heard the voice of our guests and returned the air temperature of the public areas to a warmer setting. Related to taxes, surcharges and tips, unfortunately they are all government and union mandated, and are assessed by all hotels on Nassau.

Thank you once again and we hope to see you again.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about British Colonial Hilton Nassau

Property: British Colonial Hilton Nassau
Address: One Bay Street, Nassau, New Providence Island
Phone Number:
Region: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Nassau
#3 Luxury Hotel in Nassau
#5 Top resorts Hotel in Nassau
#5 On the Beach Hotel in Nassau
Price Range (Based on Average Rates): ££
Hotel Class:4 star — British Colonial Hilton Nassau 4*
Number of rooms: 288
Official Description (provided by the hotel):
Situated on downtown Nassau’s only private beach and the site of Old Fort Nassau, the British Colonial Hilton in the Bahamas has undergone a multi-million renovation throughout all areas of the hotel, and offers a taste of the island’s rich history, along with some of the most modern amenities for both business and vacation travelers. What’s more the hotel is only 25 minutes from Nassau (Lynden Pindling International) Airport. The hotel is a true Bahamian experience with a marble-tiled lobby and is studded with palm trees under a skylight ceiling. There are 288 luxuriously appointed guest rooms with harbor or island views. All rooms are furnished with tasteful decor, complemented by separate shower and bathtub. One-bedroom suites offer a separate living area with sofa bed, and Executive accommodations are also available along with the Executive Lounge, where attentive hotel staff assures that every need and whim will be met during your stay. Recreational activities are convenient and varied for leisure and business travelers alike. A 300-ft long private white sand beach is furnished with lounge chairs and thatched sunshades overlooking the harbor offering a peaceful and secluded access for an ocean swim or a day in the sun. Use of kayaks and snorkeling gear on the beach is complimentary. Bordered on one side by a tropical garden, the hotel's freshwater pool offers harbor views and has an expansive sundeck with lounge chairs and umbrellas. Both the sundeck and beach offer views of cruise ships moored nearby, and of the western tip of Paradise Island, 300 yards offshore. Guests can snooze in hammocks on the lawn adjacent to the pool. The property can also organize trips out reef snorkeling island exploring, boating, golf, tennis and scuba diving. For dining options, Aqua is a fun, casual restaurant serving international favorites with a Caribbean flair, or guests can meet up for cocktails at the Bullion Bar. The new Bullion Bar is the 'place to be seen' for happy hour with great drink specials and tasty snacks. ... more   less 
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Also Known As:
British Colonial Hilton Nassau Hotel Nassau
Hilton Hotel Nassau
Hilton Nassau
Nassau Hilton
British Colonial Hilton Nassau Bahamas

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