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“Price-point Fail”
2 of 5 bubbles Review of Graycliff Hotel

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Graycliff Hotel
Ranked #8 of 37 Hotels in Nassau
Certificate of Excellence
Berkeley, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Price-point Fail”
2 of 5 bubbles Reviewed 13 August 2014

My girlfriend and I stayed here Aug 2-9. While it's not a crummy hotel by any measurement, we were overall very disappointed with the services available given the almost $400 ($320 + fees) per night rate. First, we specifically booked a suite that was supposed to have a whirlpool bathtub; we had to request to be moved soon after arrival. Our new room had the whirlpool--it also had the most uncomfortable couch I've ever sat on at such an expensive hotel; all tv watching was from the bed. While the tv was HD, the cable package was not. This is a pet peeve of mine for any and all hotels: order HD service for HD tvs or it all looks like crap! The air conditioner loudly kicked on and off all night. We finally figured out how to super cool the room and then just run the fan. Internet service was ok. They gave us a piece of paper with a bunch of codes, which we couldn't figure out until about our third day. The first time that we tried to call for room service, we discovered that the phone didn't work. We spent one evening in the lounge. The entertainment was quite nice. And though sitting there with windows opened and ceiling fans whirring we didn't notice the cigar and cigarette smoke, as soon as we retired to our room we had to strip off our stinky clothes and retire them for the remainder of our stay, too. And I should have asked, but decided to splurge on a wee bit of 21 yr scotch. When we checked out, we discovered that the charge had been $64; RIDICULOUS when a whole bottle retails for about $210-$250. Next trip we plan on staying elsewhere and perhaps splurging at the Graycliff for food and drinks on one night. Oh, one last thing: the pool is beautiful (but quite deep in the shallow end--beware) but they closed the poolside bar in mid-afternoon and there was no apparent polside beverage service. Overall, service and vitality is sorely lacking, particularly at this price range.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
7 Thank Arden S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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194 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Indianapolis, Indiana
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

My husband and I spent 4 nights at the Graycliff. We chose this hotel because we did not want to stay at a resort. Also, the hotel itself is an attraction since it is a historic building with 20 elegant rooms.The location is excellent within walking distance from downtown Nassau, where you will find lots of options for restaurants. Also, there is a beach close to the hotel, in fact, it is the one where Hilton is located, but Graycliff guests are allowed to use it without paying anything. The rooms are comfortable and cozy and each of them has an unique decoration. The hotel offers 3 restaurants and we've been to the Brazilian one. As a Brazilian, I can say the food was really good and authentic. They also have a chocolate and a cigar factory in the facility and you can take a tour to each of them.The staff is extremely helpful and made us feel like house guests. We have been to 3 different beaches and the ladies in the front desk arranged all the tours for us. The hotel has two large swimming pools. Wi-Fi is included and the connection is good. If you're traveling as a couple and want to stay away from the crowded resorts, this is the place where you need to be. I really recommend the Graycliff. It is not a cheap hotel, but definitely worth it.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
6 Thank allana_garcez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level Contributor
270 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Our bedroom was spacious and comfortable with a lovely bathroom and air conditioning too as we had expected. But there were many other pleasant surprises. The restaurant is the one that the locals come to for special occasions. The food is very good, service excellent and the atmosphere beautifully enhanced by the singer and pianist playing requested tunes in the adjoining lounge until quite late. The wine list is extraordinary and one of the most comprehensive, and at the top end impossibly expensive, that I have seen anywhere in the world. There are many rare vintage ports and whiskeys too. One evening we came down to dinner and cigars were being hand rolled on the reception table! It is that sort of place where residents are made to fell like house guests. The gardens are a magnificent feature and floodlight at night. And there are two large swimming pools. This historic building has that confident and slightly faded air of the great country houses in England, comfortable in being lovely places without being overly scrubbed and polished. The small cigar factory and chocolate school add to the delights. We stayed three nights before moving on to Exuma and it was a very good introduction to the Bahamas and with the Atlantis resort close by and a new 3,000 bed hotel being constructed only a few miles away, a lovely and historic oasis that is an unrepeatable one off. This is not a cheap hotel but still decent value.

Room Tip: Rooms at the rear of the hotel are likely to be quieter
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Graham P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N/A
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

This hotel is an amazing attraction because of the chocolate factory, cigar factory, wine cellar, and the three great restaurants there. The swimming pool and surrounding gardens are spectacular and well appointed with Spanish tiles and statues. There are several outdoor lounge areas to enjoy one of the cigars that are hand-rolled in front of you. I had the purple label and nothing compares to that smoke. The wine cellar was amazing. It is the third largest private collections in the world and a must see. The live piano music in the main hall was exceptional. The hotel manager Enrico gave me a pass to the VIP lounge at the Nassau airport as well. The Graycliff is the place to stay in Nassau.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank 3hawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Few places in the region match the charm and elegance found at Graycliff. In my opinion, it sets the "standard" for boutique hotels and gourmet dining. The rooms are large and nicely appointed. The beds are large and very comfortable. Even though the hotel is within walking distance of the lively downtown Bay Street area, it's quiet and peaceful in the evenings. The pool sparkles and area is magnificent. It's clean and surrounded by tropical trees and flowering plants. The room rates are a bit pricey but, the experience and quality of service is worth every penny if you can afford it.

The restaurant is a favorite of locals (and visitors) who appreciate culinary art and fine dining. The menu is also a bit pricey but offers a nice blending of international and local cuisine, all skillfully prepared and served with an old-fashioned Bahamian smile. In my 40 years of visiting Nassau I've never had a bad experience here and try to plan at least one night at Graycliff on every trip.

If you're a first-time visitor, don't miss the wine list or an opportunity to visit their wine cellar. It's like walking through the "who's who" of fine wines. Along with the wines, comes an equally impressive display of cigars. I'm not a cigar smoker, but those who do, say you've come to the right place. Graycliff's collection of hand-made cigars is said to top-notch -- just like their famous desserts. Bring your camera, your appetite, and enjoy the moment.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Papa-Oso2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greensboro, North Carolina
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

Returning from Guana cay we stayed the weekend at Graycliff, looking for something different from the Atlantis cattle call. This is a great place. Not on or near water but has a unique and inviting pool area. The rooms are above the restaurant but surprisingly quiet. The room is huge, probably 500 sq. ft. With orientals and a large tapestry. We walked to the main shopping area and wondered both days. Highly recommended.

Stayed June 2014, travelled as a couple
Helpful?
Thank irishwhiskey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 9 June 2014

What a gracious old hotel. The grounds are spectacular. Rooms are very nice. However, the hotel is showing its age and could use some updating (peeling paint hidden behind curtains, weeds that should have been pulled, etc). Staff is very friendly and hotel is located close to shopping. The Restaurant food is WONDERFUL! A must eat at place which truly deserves 5 Stars, and is not overpriced! I would stay here again. The chocolate factory associated with the hotel is exceptional also.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnjonsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Graycliff Hotel

Property: Graycliff Hotel
Address: West Hill Street, Nassau 10246, New Providence Island
Region: Caribbean > Bahamas > New Providence Island > Nassau
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Family Hotel in Nassau
#6 Luxury Hotel in Nassau
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Graycliff Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Situated next door to Government House and only a few minutes away from white sand beaches, Graycliff Hotel offers an enticing world tucked away from the casinos and glitter Nassau is known for. This AAA Four-Diamond hotel boasts twenty elegant guest chambers and spacious pool cottage suites. The ambiance at Graycliff is to make each guest feel as if they’ve returned home. Upon arrival, guests are invited to sit and relax in comfort of the lounge while checking in.The rooms are all individually decorated in various styles with names that evoke all the charm and romance of the tropics. Graycliff’s decor features an alluring blend of the old and the new. To experience the old there is the Pool Cottage where Winston Churchill used to stay or the Baillou, the original master bedroom in the main house. To experience the new, there is the Mandarino Cottage with its extra large bathroom with whirlpool. All rooms are air-conditioned with private bath. Breakfast is served to hotel guests only. ... more   less 
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Also Known As:
Graycliff Hotel Nassau
Graycliff Hotel Bahamas/Nassau

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