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The Ocean Club, A Four Seasons Resort, Bahamas
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Reviews (941)
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Reviewed 8 February 2014

we went to the one only to do a site visit we found the facility to be fantastic beautiful views wonderful property this would be a great place for someone that wants to get away that's not on a budget

Stayed: February 2014, travelled on business
1  Thank Jimksatx_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014

Expensive but worth because of the facilities. Most of the service cordial. Pool is beautiful and everything manicured.

Food options, quality, and services not to the right level. The Dune is the worst.

I also had a bad experience trying to charter a boat throught the concierge. The concierge found me a boat but needed cash. Nobody carries 2,600 in cash. The manager did nothing to help and they sent me to the cassino at Atlantis, in a "beg for a favor" trip to get the cash from them. Nothing worked. I went to the pier and rented a similar boat for $850 and they accomodated all I needed.

On top of it, I ordered catering for the boat the night before and they couldn't have it delivered to the lobby 10 minutes after the scheduled time. I departed without their food.

If you go, don't eat there. Outrageously expensive and not great. Only the restaurant in the center of the property was really good during dinner.

Room Tip: Stay there and eat elsewhere. Don't try Atlantis. This is the most commercial resort I have seen. They push you there as this is part of the company. For great food go downtown and try a nice Italian place by the City Hall. 20 years in place, managed and owned by an italian-american couple. Outstanding.
  • Stayed: January 2014, travelled as a couple
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2  Thank Fair2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

Having visited many "One & Only" across the planet, we are use to find an outstanding service in all hotels of this fantastic brand. The Ocean Club make us wondering why this hotel stills a member of this hotel chain. Even if we this hotel is located on a very nice spot, we are quite disappointed with our 7 nights stay given the price you pay (1500 USD the night for a very old see view ocean).
Be prepared to have a random service at all restaurants :
Breakfast : in average we got our hot beverages within 30 minutes. Do not expect to have your american breakfast finished within 90 minutes. Evening service at Dune : at least 2 hours for a regular 3 courses at dinner. Courtyard Terrace : we have been waiting 80 minutes to get our first dish on the table. "Do not care" attitude from staff.
In-room breakfast : even if the announce 35 waiting time, our first and last breakfast in the room has been delivered 55 minutes after the order.
If you have some requests be prepared to call 2 or 3 times to get them done.
Definitely we will not come back to this overpriced hotel for such a poor service.

  • Stayed: December 2013, travelled as a couple
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17  Thank petrawashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014

Just spent Christmas and New Years in a rented house on Paradise Island with my sons, their wives and 3 grandchildren. Nine of us in all and we all had a fabulous experience. No one wanted to leave. The house is in the gated Ocean Club Estates area so we were able to use all that the Atlantis and the One and Only had to offer. So great that I leave this Saturday to go back for four more weeks!!! So quiet...but excitement can easily be found if you leave the gated community and visit the Atlantis. Walked a lot. Swam a lot. Read a lot. Relaxed as we all should do! The Bahamians are wonderful people who are laid back and very calm which encourages everyone to take a big breath and slow down. For groceries we were able to buy all that is available in Canada but at a much higher cost ...... but we must remember that this is an island.

Stayed: December 2013, travelled with family
2  Thank edns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2014

The staff is the absolute best on Paradise Island and probably in the entire Bahamas! O&O offers a quiet luxury that is a nice change of pace from the Atlantis property but with all the great Atlantis amenities. The Dune bar is just fantastic, even if you stay somewhere else, be sure to check it out one night at sunset. Incredible wedding destination. Super high-end, but an experience your guests will never forget!

  • Stayed: May 2013, travelled as a couple
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1  Thank TracieDomino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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