I recently got married at the Atlantis and booked hair and makeup at Mandara. My overall experience was very frustrating, but I will start with the positive.
The lady that did my hair and makeup did a great job. She was nice, and did exactly what I asked for and more. Also the spa facility was clean and beautiful.
However, from the start, my experience was a muddled disaster. I called two months ahead of time to be sure to get my desired hair and make-up time for myself, mother and mother-in-law on the wedding day. I was told at that time that it was too early to book, and to call back in a month. So, I called back in a month, and booked three hair and make-up appointments with no problems (supposedly). When I called back to double check a week later, I was told that I had only booked an appointment for myself, and that they no longer had room to accommodate my mothers. After many long international conversations and speaking and emailing with the manager, they managed to work it out. Whew.
When I arrived at the Atlantis I called to confirm again, given my prior mix-ups; everything was as expected. When we arrived the day of the appointment, I was seated right way and the lady started working on my hair, but my Mom and Mother-in-law, sat and waited for over a half hour. When a stylist finally freed up, they were rushed through hair, then sat for another half hour before they were rushed through makeup.
But wait, it gets worse. I was treating my mothers’ to the spa services and signed for both of their bills, but at check out, my mother-in-law was surprised with the charges on her bill, and they had double charged her for her hair. I went to the spa to sort it out, and noticed that they also over charged me for my Mom’s makeup. The lady said she would credit the room before I checked out, but that never happened. Luckily I had her initial the invoices saying she would credit me, and took a picture of them on m phone. Now I am stuck trying to battle with them for a credit over email.
My advice would be to go there on a weekday when it is not busy, have everyone book their own appointments, then double check your bill before you sign for it. I can see how it could be a nice experience as the ladies that worked on us were nice, but administratively it is a MESS! Beware.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.