This is my 3rd trip to Paradise Island, but my first stay at The Cove Atlantis. We stayed on the Club Level (21st floor) which, I'm sure, escalated our experience to prompt the 4 star rating. We were picked up at the airport in a stretch. Lincoln limousine. Very nice, but the bottles of water provided for us weren't very cold and one was used. We were greeted by incredibly friendly staff. We booked 2 adjoining rooms with an ocean view (rooms 21811&21813). They were spacious with 2 flat screen tv's, one with Bose surround sound (which also projects into the bathroom.) We paid $15/day for a personal refrigerator and $22/day for wifi for up to 4 devices. The wifi was strong enough to stream Netflix and surf the net at the same time. The hotel offers turn down service and provides complimentary water bottles. The towels are oversized, the shampoo, conditioner and body wash are from Red Flower and are amazing. You won't need your own as the bottles are 3.3oz each. The bathroom is marble and tile and stunning. You are also provided with robes, slippers and a hair dryer on the club level. The sheets could be softer, but the room thermostat that's programmable was a nice touch. There is a mini bar which we didn't use. If you so much as re-arrange the items in the mini bar, you will be charged. The club lounge is in the 22nd floor and is open all day. We ate continental breakfast there each morning. You'll find:
freshly squeezed oj
Unlike other upscale hotels with club level access that I've been to, you can take canned beverages out of the club lounge and take to your room. We did this daily so we could have a cold soda as we woke up. PLUS+++. Lunch in the club lounge is non existent. As of 5pm, you get sushi, cheese, a chicken appetizer and some light desserts. Desserts are provided 7-10pm. We don't drink alcohol, but they provide that as well.
We ate at the buffet at the Mosaic restaurant which is fantastic. Expensive, but great. Dinner was $60pp (our 14 year old was considered an adult) and they add gratuity everywhere on the resort premises. I must say, since my last 2 stays on Paradise Island, the service has improved greatly. My prior memories are of grumpy staff that weren't in any hurry to do anything. I only ran across this once on this visit and it was at a poolside snack bar. We didn't try out Mesa (Bobby Flay's restaurant) because kids must eat before 6pm and we're all about a family experience. There is a Sundries shop at the Cove that sells drinks (no soda) snacks, toiletries, books, etc... The Reef building is next door with a Starbucks.
Room Service: This is why my review is 4 stars and not 5. Nothing we ordered was above average. We ordered multiple times and had burgers, fish nuggets, creme brulee, pastrami sandwich, club sandwich, pizza, fries, salad, and mac and cheese. The creme brulee had watery berries on top and the custard itself was terribly runny. The pastrami was really fatty and sparse for a $22 sandwich. Our last order of room service took 80 minutes to receive, but was told it would be no more than 45 minutes.
The Royal Towers, Coral Towers etc... absolute CHAOS. I mean thousands of people everywhere. We avoided those areas as much as possible. We traveled with our 5 year old, 14 year old and mother. There really is no reason to leave the Cove. The Cove offers an adults-only pool and the lounge chairs for the pool and beach were padded with individual fold over umbrellas. No other pool or beach area have chairs this nice... and they're complimentary. The cove itself is really calm and great for snorkeling and lounging. They have cabanas that sell out very quickly, so book in advance if you want that.
Dolphin Cay: our favorite experience. Absolutely amazing. $189/pp got us 1 hour with dolphins- deep water swim, petting session, and dolphin push across the pool. Out of this world. You can also walk there to observe free of charge. This is one of the best facilities in the world and they now house 14 Katrina dolphins that were displaced from Mississippi during the storm.
Mandara Spa: I had an enzyme facial $165. Skin never looked better. They offer a "turkish bath" which has an uber hot pool and then you dip into the cooler pool. It's not cold enough for me, but still feels good. The spa is in short walking distance from The Cove.
They offer scooter wheelchair rentals should you need those as well.
Overall, we'll come back and only stay at the Cove for the upscale nature and serenity. You just won't see a bunch of teens running around here. This is definitely where to stay if you can afford to do so (many celebrities were here during our stay.)
- Official Description (provided by the hotel):
- Dynamic and stylish. Sophisticated and sensual. A place where scene meets scenery and urban chic meets white-sand nature. Inspired by the beauty of its surroundings, The Cove Atlantis thrives on the rhythm of the day. While its exclusive ultra-pool and beach club create a seamless day to night scene, its spectacular ocean views and balmy open-air architecture embrace nature’s most compelling elements creating a seductive and indulgent experience. ... more less
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- Also Known As:
- The Cove Atlantis Hotel Paradise Island
- Cove Atlantis Paradise Island
- Atlantis Cove
- The Cove Atlantis, Autograph Collection Bahamas/Paradise Island