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“Not What it Used to Be”

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Atlantis, Coral Towers, Autograph Collection
Ranked #10 of 14 Hotels in Paradise Island
Reviewed 17 August 2014

Property seems a bit dated and not very well maintained. Rooms were spacious, but filthy. Carpet was dirty, dingy, mirrors had not been cleaned, and there were handprints all over the glass doors. Bathroom had hair in it from previous guest. Even after a specific request to housekeeping to rectify these issues, it remained the same throughout our three-night stay. On our last night there, the A/C in one of our rooms was not working. We were told a repair person would arrive within 45 minutes to fix. Needless to say, after multiple calls, there was not repairman. I was successful in having a roll-away bed delivered so that we could move everyone over to our room and utilize the pull out sofa and additional rollaway bed.

In general, the property is overpriced. Food is not great - even at the famous chef restaurants. A couple of the restaurants were much better than others: Nobu and Mesa Grill. However, they certainly were not outstanding as the price point would dictate.

In my honest opinion, the resort charges top dollar for low-quality service and rooms. I don't expect we will ever return.

Room Tip: We were in the Coral Tower, 4-237 and 4-239, and these were to have been a "resort" view...
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
4  Thank AHM819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 August 2014

We just got back from a family vacation in Atlantis - August 10 -15th . We were traveling with 14 people - ages ranging from 78 years old to 8 years old. Here's our thoughts below ...

Rooms:
The Coral Towers were family friendly -- and perfect for our group. Each room had two queen size beds, mini fridge and coffee maker -- no microwave. They want you to eat in the resort and spend your money in Atlantis - not in your room. All of our rooms were clean and had a slight balcony breeze. Yes, the Coral and Beach Towers were the 'older' properties but they were kept clean and staff was ALWAYS helpful.

Tween/Teen Activities:
The Coral Towers had club CRUSH for the teen crowd. The Beach Towers had club RUSH. This was perfectly situated for our family's younger crowd. If we had booked the Royal Towers or Cove … it would've been a hike to get to. (And frankly, at my age…I'm tired after a day in the sun.) As a parent, you need to bring the kids passports the first time you register them - but after that, the kids can sign in and out on their own. At club RUSH It's $25 for each kid/evening -- and our kids really enjoyed it. They have a DJ. Wii. Xbox. Snacks….and I can't remember what else the kids rambled on about ;-) not to mention there is a gaming arcade in the Beach Towers as well.

Getting to the Hotel from the Airport:
You can wing-it and grab a taxi at the airport or do what we did … book a local car service.... Cheryl's, Bahamas Taxi and Tours. Website: www.cherylbahamastaxiandtours.com or email: cherylfoxferguson@live.com. Miss Cheryl was our driver (she has other drivers as well) and she was great. Gave us a tour from the airport to the hotel. Played 'cash cab' with the kids. And gave us lots of good practical advice for our stay at Atlantis -- i.e.: Go across the street to the mini mall (where the Dunkin' Donuts are located) to the grocery store in the back to get water and snacks. The price of the van was completely reasonable: $70 to take all 13 passengers -- with luggage. (Note: if we had one more person or larger luggage, we would've had to use two vans. But call/email Miss Cheryl … she can definitely help you figure out what you need for your group easily.)

The Resort:
This is Disney in the Bahamas. Huge resort with a capital H. If you have trouble walking… this might not be the best vacation for you. But its well laid out and absorbs crowds. We ended up renting a CABANA on the RAPID RIVER while we were there and it was money well spent! (Cabana's rented from $150 - $350 depending on location.) This was our 'home base' each day -- with lounge chairs, couches, waitress service and near the bathrooms. The 'older crowd' had a place to relax away from the main crowds without fighting for a lounge chair … and the 'younger crowd' had a place they could meet up. Atlantis is huge…and confusing..bigger than you think or remember. But the rapid river was like the Garden State Parkway….if the kids got lost, or turned around…they just jumped in the river and meandered back to the spot they knew… our cabana location! It gave them an opportunity to roam the slides, rides and attractions independently but also us parents a sense of confidence that they could find their way back to us without too much difficulty. Fostering their need for independence with our desire for safety without having to rely on their ability (or inability) to navigate perfectly back to the endless sea of chairs - priceless.

Excursions:
We chose the Sea Lion Interaction, Snorkeling, Scuba and Jet skis. The Sea Lions, Snorkeling and Scuba were all booked thru Atlantis and were just what you'd expect - lovely coral reefs, schools of fish, cute sea lion kisses, etc but the price was the price. Either you wanted to pay it and get the 'Atlantis experience' or not. Your choice. The Jet Skis were 'off-site' and gave us a bit more flexibility to negotiate. We ended up paying $50 for a 35 minute jet ski rental. If you are using an 'off-site' company … you don't get the guarantees of the resort, but for us it wasn't a problem.

Other Tips:
My sister and I both packed a case of water in our luggage for the trip over - 48 bottles total. Bottled water is expensive and while it certainly wasn't enough to cover 14 of us for the 5 days that we were in the resort … it definitely helped. We also carried a few boxes of snacks - for those moments when the kids just couldn't wait until lunch/dinner or whatever meals we were just about to go out to … and we didn't want to spend $20 on a snack to hold them over. Of course, your family needs will differ, but I'd try to pack some variation of the above.

Summary:
This is a great vacation for the family and kids. Royal Towers (directly next door) has gaming and the casino for those who like action. Marina Village, short walk from Coral Towers, is a great place to sit outside, watch the yachts, have a cigar or a glass of wine, listen to music and just take in the scene. Yes … the entire Atlantis experience is expensive. But all of the Caribean Islands are. Its a resort with resort pricing. If you go to Disney….you get a great vacation … but its not cheap nor is it quiet without crowds. This is the same. It's crowded. It's huge. It's expensive. But its also a vacation my kids will remember their entire lives. Go into it knowing what you are getting yourself into … and you'll have a wonderful time.

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
5  Thank TheGardenLady07456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2014

Accommodations were adequate at the most. Rooms are dated and tired. Service was often bordering on ignorant and nonchalant. Service and rooms do not reflect the resort's rating. All that aside, the grounds are quite impressive and offers enough options to spend your time. If value for your money is a concern, look elsewhere as everything from food to activities is overwhelmingly expensive. Pools and beaches close at either 6:00 or 7:00. Disappointed overall.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Jcjchiasson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

We picked the Coral Towers so as to afford a suite for Me, wife & 7 yr old son. The room was on 12th floor so that made it quite a view and the Coral has true balconies unlike the newer Royal, Reef and Cove.
Was the Coral outdated. Yes. It and the Beach Tower are MEANT for the families not of the rich and famous. Was it adequate. Absolutely. Convenient to the central Royal Tower and casino/food complex and directly across from Marina and off property shops. (less money, cheap liquor and beer).
The trip was booked thru American Express and we were checked in VIP. (ooo la la) grin. Actually very nice touch. VIP is available 24/4 too. The people were all very nice and helpful. Especially the older generation who understand that tourists are the life blood of the islands.
Pools were all nice. Plenty of room to find a chaise even at the busier pools. If you can't find a chaise, move over to the Coral Towers pool as it is much less busy. Or the beach of course.

If you scuba dive and have done the shark thing already, Try Bahamanian Divers right across the bridge. (they pick up too). For cool and regular dive trips. If you want the SHARK DIVE, go Stuart Cove of course. Been there, done that, got the video and it was cool, i'll admit. Bucket List dive for sure.

Negatives. Of course no place is perfect.
The Beach and Coral Towers are quite old and feel it. Carpets, colors etc could be replaced updated but it kinda is the way I remember things as a kid. Not so posh but more family fun. Corals and pinks and turquoise colors etc. You want posh. Go Cove.

Prices. of course it is expensive. EVERYWHERE in the Bahamas is expensive compared to the States and the Resorts charge even more. All resorts the world over charge much more than off property. That said, expect to pay top dollar for some pretty good food on property. And if you want beers or cocktails cheap. Buy at the duty free store across from the Marina complex. (closes early, not open at night). All "gifts" you can get across the bridge in town MUCH cheaper. The taxi ride is worth it if you plan on buying a lot of stuff for friends like shirts and trinkets and rum cake.

To save $$$, don't buy the individual ADVENTURES at the Resort. Either buy the Trainer for a day and do it all for one lower price (online discount too). Or go off property. Right at the bridge are adventures that are really fun. SEE POWERBOAT ADVENTURES in TRIP ADVISER. Great great time for all of us.
Can keep going but why? It is fun for families , fun for couples who haven't done much Caribbean travel yet all staying on the safe property.

Room Tip: Rooms higher have better views. Obvious. but noteworthy.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
7  Thank Drunvert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

Cons
-We had a mix up in the rooms, and we got a terrible view. Staff was unhelpful.
-A power outage the first night left the power boxes behind the television set to 'beep' noisily. I'm sure this was a safety feature for the power boxes, but was a HUGE inconvenience for jet lagged travelers. Every room in the hotel was 'beeping' loudly. People were gathered in the hallways looking for help. No help came.
-No apology was offered on behalf of the hotel for the inconvenience.
-The decor of the hotel rooms were tattered and thread bare.
-The water coming from the shower smelled horrible! A rotten stench rolled off of you after showering.
-Water is $7 a bottle! $60 for the buffet per person. Exorbitant prices every way you turn.
-Automatic gratuity was added to everything, even if service was slow and unsatisfactory.
-Excursions were more costly here than any other place I have ever visited.
-Medical attention was limited. I had a stomach ache late one evening, and the only place I could get an antacid was miles and miles away from the hotel.
-Room service was not available in this tower after 10pm, although it is offered in the next tower over. We weren't even given the option to pick up our late night room service at the other tower! We were told there was nothing they could do for us.
-"No Mam, there is nothing we can do" Is the most common phrase we heard from the staff.
-Upon checkout, no one asked us how our stay was. Not a big deal, but a nice thing to ask to your customers after they have spent thousands of dollars to come stay with you.
-Brought home beg bugs. This was the only hotel we stayed at. Verified 100% bed bugs. Itchy rows of unsightly red bites on our bodies. Ouch!!!

Pros
-Leaving the Atlantis hotel every day to explore the Bahamas on our own. Friendly locals, cheaper prices and great times.

Room Tip: Don't bother
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
6  Thank Jamie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

The Coral Towers are located very conveniently between the Beach tower and Royal tower. I would still say the Royal tower has the best location since it is more centralized, but we were very happy with Coral as well. Reception seem very busy there are many nearby restaurants and it is close to the shops, casino and pools.
The rooms are great, with some caveats. Lower floors will have noise or smell rising from nearby restaurants and pools, some rooms are smaller than others. If you can try to get the main (newer tower) which is right above the reception area. The rooms in the other tower for some reason seem older / outdated. Our room was spacious and has good size bath.
As far as service goes, you get good Bahamian service in this hotel, which means sometime it's slow and inefficient, but they always check to see that you got what you needed.
Activities - every activity we tried at Atlantis was great, however it is expensive, so pick and choose the ones you are really interested at.
Free activities may include the rides (those are really great if you like waterslides- for all ages) Snorkeling (if you bring your own gear) and aquarium watching - but don't expect to see a lot of wildlife or wilderness. The place is very much built for tourists and everything is placed in to serve a purpose.
Food - food is a problem, again expensive and also quite mediocre in quality. Drinks - a waterbottle cost $7 on the island! you can get $1.50 smaller bottles at nearby stores. We managed to only eat brunch and dinner every day and only snack during the day to save on those expenses. The mandatory 15% gratuity on everything doesn't help either.
Overall we enjoyed out stay very much, you can't really treat the hotel in vacuum, since you are getting all these wonderful pools, rides and beach access for the price of your room. I can't recommend it enough as a perfect getaway.

Room Tip: High floors - quieter rooms. Don't be shy to ask to switch to a different room if something is b...
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank ngap_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2014

My husband and I wanted an awesome beach vacation where we could take engagement photos and Atlantis Bahamas was definitely the right choice!! Our stay was relaxing and enjoyable. The room was not as modern or as well-kept as we would have liked. We LOVED the food ESPECIALLY the BBQ salad at Virgil's! The problem that we ran into was money! We spent sooooooooooooooooooooooooooooooooo much money at this resort because it was not all-inclusive and this was a big mistake. Worrying about spending too much money took away half the fun of vacationing so from now on we will ensure we pay for an all-inclusive stay for whatever vacation we go on when possible. If you are a young couple and can afford to stay at the adults only section of the resort - DO SO. When I am on vacation, I don't want to have to deal with kids and this is a VERY family friendly hotel. There were some awesome nightclubs and restaurants that we enjoyed very much. The aquarium was a great spot for some of our engagement photos! I wish we had time to swim with the dolphins - we'll be sure to do so next time.

  • Stayed: September 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Freshdanie8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlantis, Coral Towers, Autograph Collection

Address: 1 Casino Drive, New Providence Island (Formerly Atlantis Coral Towers, Autograph Collection)
Phone Number:
Region: Caribbean > Bahamas > New Providence Island > Paradise Island
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Casino Hotel in Paradise Island
#6 Top resorts Hotel in Paradise Island
#7 Spa Hotel in Paradise Island
#7 Family Hotel in Paradise Island
#8 On the Beach Hotel in Paradise Island
#8 Luxury Hotel in Paradise Island
Price Range: £208 - £499 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Atlantis, Coral Towers, Autograph Collection 4*
Number of rooms: 693
Official Description (provided by the hotel):
Atlantis, Coral Towers, Autograph Collection is a centrally located hotel on Paradise Island and within the Atlantis resort. We offer contemporary, relaxed accommodations within a tropically casual atmosphere. Guestrooms have one king or two queen beds with sitting areas and full balconies with water or terrace views. Atlantis, Coral Towers, Autograph Collection is just steps away from marine exhibits, a seven-acre snorkeling lagoon, BLU Pool, water slides, the Crystal Court Shops, Marina Village, the casino and several casual and gourmet dining options. ... more   less 
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Also Known As:
Atlantis - Coral Towers Hotel Paradise Island
Atlantis Coral Hotel
Atlantis Coral Resort
Atlantis, Coral Towers, Autograph Collection Bahamas/Paradise Island

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