The place itself is amazing! Facilities, room, pool everything is beautiful. But the staff have spoiled our holiday. We would have loved to go swimming with the dolphins but the staff couldn't be bother to help us book it. When you ask for anything at all, a simple recommendation, YOU are interrupting THEIR day. They have head phones in, on their phone all the time and they don't smile. The customer service is absolutely disgusting and has ruin this amazing place. First thing in the morning we were greeted with a sour face and she spat at my friend about how old she was as we were using the gym.... my friend is 23.
Coming all the way from Australia to experience the 'Bahamas' was a very rude awakening.
I honestly cannot express how awful all the staff were, apart from reception staff they were very helpful kind and always greeted us with a smile.
If you don't expect any customer service AT ALL you will have an amazing trip.
I wanna rate the property a 10 but a place is only as good as the people running it.More
- Free Wifi
- Free Parking