This was my first time (and it will be my last) that I stayed at the Pelican Bay. Not only was our flight to the island delayed for hours due to "technical difficulties" but when we inquired about room service at check in - we were told that we would have to call the restaurant - Sabor- located behind the building and order take-out. I had 2 small children with me. No effort was made to try to assist me. Upon entering our Waterside Estate Room, I was somewhat surprised at the condition. The bathroom toilet was not clean, neither were the fixtures (unless it's the ocean air that made them look the way they did). Our "amazing" sliding doors that led outside (we were on the 1st floor), were secured by a wooden stick. That was our security - no lock on the door. Are you kidding me?!!! When I attempted to use the safe, I found that there wasn't a lock on it. I had to go back to the lobby and sign for one...are you kidding me?! My husband and I opened the sofa bed to find a 1 inch thick, worn out, stained mattress with no clean sheets. I had to call the front desk and request they bring them to the room. My husband was handed rolled up blanket and sheets. Needless to say, we never used the sheets or the sofa bed. We all slept in the main bedroom. The cleaning staff was terrible - every morning I placed the sign on my door requesting maid service. They never came. They would come when I was in my room and did not require their services at that time. Our last day there, we asked that she come back in an hour as we were going out for the day. We left our room at 9am and got back at 3:30 - our room was never cleaned. We still had takeout boxes from the night before, we needed new towels, etc. Finally, my husband called the front desk again and had them bring what we needed and he had them take the garbage...are you kidding me?! My in-laws had a basic room, which was a complete disaster. The room was dirty and half the window treatment was torn off the rod. How does the cleaning staff not see this and how can they have guests stay in that room? I attempted to bring my kids in the pool one evening and within 1/2 hour we were surrounded but what I can only assume were employees since they knew the other employees personally. They proceeded to take turns diving and flipping off of the pier - yelling and screaming. We eventually took the kids out as the language was getting a little to "adult" for them. Never, never again...
- Official Description (provided by the hotel):
- As Grand Bahama Island's most hospitable hotel, the Pelican Bay is a joyful mix of colorful Bahamian architecture and the finest guest service in the Caribbean. Unique waterside rooms and waterside state rooms enfold you in comfort, while offering special guest touches. Renowned standards of hospitality and attention to guest happiness assure you of a memorable stay in the Bahamas.Part of the Pelican Bay experience is located within steps of your room. In addition to our waterfront Sabor Restaurant and Bar, more than 30 restaurants, bars, shops, live entertainment, the Dolphin Experience, scuba diving, snorkeling, and deep-sea fishing trips are a short stroll away.Immediately across the street are two miles of white sand beach, a full service spa, four "Grand Slam" surface tennis courts and a casino. All this is the happy Pelican Bay experience, one you will remember with fondness. ... more less
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- Also Known As:
- Pelican Bay At Lucaya Hotel Freeport
- Pelican Bay At Lucaya Freeport
- Pelican Bay Lucaya
- Pelican Bay At Lucaya Bahamas/Freeport, Grand Bahama Island