Booked a trip on Expedia for this resort for a week. June 26th to July 13th 2014. As a family we have experienced a great number of all inclusive resort holidays. That being said, I should also state that we are not overly critical or hard to please people. The website is inaccurate and misleading. Despite advertising an airport shuttle there is none. The rooms pictured on the website are definitely not standards rooms. My biggest complaint about this resort is the state of the standard rooms. If you wish to pay for a 3.5 star resort and stay in a 2 star room then this is the resort for you. Our first room had a bathroom so decrepit the shower handle broke off in my daughters hand. Two days and 3 phone calls to the front desk later we were moved to a different room. That move necessitated in taking the bedside lamp, alarm clock, coffeemaker (that i had to request even though it is listed on the website as part of the room), and other items. This room had numerous outlets that did not work, doors that did not close properly, a cracked bathroom vanity, mold behind the toilet. I could go on but I will leave it at really really unsatisfactory.
The grounds are not maintained at all which is unusual for a resort, beach towels were frequently unavailable, and often finding a spoon or a fork at the buffet was an issue.
All that aside there were some positives. The beach is beautiful, the drinks were awesome, the pool fantastic. We found the food to be overall good, the restaurants very good. The majority of the staff were pleasant and tried to be helpful. We made the best of it while we were there. Until this resort undergoes a major renovation it is just not worth the money.
Travellers from AB Canada
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- Also Known As:
- Viva Wyndham Fortuna Beach Hotel Freeport
- Wyndham Hotel Freeport
- Wyndham Freeport
- Viva Fortuna
- Freeport Wyndham
- Viva Wyndham Fortuna Beach Resort
- Club Viva Fortuna
- Viva Wyndham Fortuna Beach Bahamas/Freeport, Grand Bahama Island