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“Surprisingly a great time”

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Viva Wyndham Fortuna Beach
Ranked #4 of 14 Hotels in Freeport
Philadelphia, Pennsylvania
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Surprisingly a great time”
Reviewed 29 August 2014

Went in expecting the worse due to reviews but to my suprise had a great time. The positives great beach, Italian restaraunt was pretty good, decent room, great air conditioning in room, view amazing.
Thank you to Temmy, she was very helpful whenever we needed assistance or had a problem. However it did take housekeeping 3 days to give us extra hangers, hand towels and bath towels.
The downside is the buffet, you can't eat in there. It is not open air as most carribean buffets are and there is no a/c. Ate breakfast there once but was so hot and uncomfortable did not eat there again.
The food at the beach was better then expected they could use another bartender on the beach.

A tip, a smile and a thank you go a long way.

Thank you to Giovanni, Richie, Marcus, Tino, Mark and Dennis for showing us Philly girls a great time. Best bartenders I've ever met, very nice and definitely entertaining.
Wish we saw the circus show heard it was a blast and a must see.

Overall better then expected even though a storm hit Wednesday and took out all power, no a/c in the carribean is not fun.

  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank shellj16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach, responded to this review, 30 August 2014
Dear Guest

Thank you for choosing to spend your vacation at Viva Wyndham Fortuna Beach.

Reading your review is very satisfactory for us as you give us the chance to discover that we were able to provide you a positive experience .

We sincerely thank you also for encouraging trip advisor readers to visit us; we deeply appreciated your honesty and recommendations so we can always improve our services and facilities .

Hoping to have the chance to be once again at your service for another even better vacation.

Kind regards,

Massimo Carugati
General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,414 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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Traveller tips help you choose the right room.   Room tips (906)
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English first
Rome, Italy
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 August 2014

I booked the resort for a family travel. Even though many reviews were negative, the ratio cost/quality made me decide to proceed. Maybe it was due to what I read on Tripadvisor, but the resort is much better of my expectations! The room was big and clean, with a wonderful ocean view, the location of the resort is GREAT, and if you like sports you will have great time… you can also try trapeze! Anyway some renovation would be recommended. The restaurant offers a quite wide variety of food but you can also try Italian or Asiatic a la carte restaurant free of charge. I hope to come back!

Room Tip: Ask for a ocean view room
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  • Stayed January 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
2 Thank L0renza_f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach, responded to this review, 30 August 2014
Dear Guest

Thank you for choosing to spend your vacation at Viva Wyndham Fortuna Beach.

Reading your review is very satisfactory for us as you give us the chance to discover that we were able to provide you a positive experience .

We sincerely thank you also for encouraging trip advisor readers to visit us; we deeply appreciated your honesty and recommendations so we can always improve our services and facilities .

Hoping to have the chance to be once again at your service for another even better vacation.

Kind regards,

Massimo Carugati
General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, District of Columbia, District of Columbia, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 August 2014

My husband & I stayed at the Viva Wyndam the first week in August. Here's the highlights of our trip: 1. The food was horrible; there were times we didn't eat at all 2. Most of the staff was unwelcoming; they seemed upset to be working 3. The room appeared clean enough; however, we had to have the bed linen changed the first night 4. The toilet in our room overflowed and they cleaned it with towels and did not use any disinfectant (I was discussed). 5. The entertainment was all in Spanish, which is okay if you speak Spanish, otherwise, be prepared to be bored. and, 6. The pool closed at dark. To sum it all up, we were very disappointed and dissatisfied; wish I could request a refund.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
6 Thank MoniqueKT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach, responded to this review, 30 August 2014
Dear Guest

Thank you so much for choosing Viva Wyndham Fortuna Beach on your recent holidays.

I deeply regret that we were not able to meet your expectation, and for any inconvenience you may have experienced during your past visit.

Please rest assure that we appreciate y your feedback and will definitely use your comments and suggestions to evaluates improvements to lead us higher satisfaction levels for all our future visitors.

Hoping that you reconsider your thoughts and give us the chance to regain your trust.

Kind regards,

Massimo Carugati
General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Freeport hotels

Durham, North Carolina
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 August 2014

My boyfriend and I went here on a Groupon for his birthday. When I first read the reviews, I was terrified. It was actually a lot better than expected. It is true that the lobby is not air conditioned, but it's not bad. Check is quite a pain and it feels like a mad dash to the counter. Alfred, the bellhop, was great and really took good care of us. We booked with Vacation Express and had Ramon as our representative. He was great and extremely helpful. The food was ok. If you do the restaurants, DO NOT go to the Asian one. It's awful. The Italian one is very good and the beach grill is decent. We definitely recommend the late night pizza. The rooms were great. Very cold and a beautiful view. Housekeeping was great and the beds were clean and comfortable. Only problems we had were a clogged shower drain (that we fixed ourselves), and a constatnly running toilet (we just turned off the water). Oh if someone flushes the toilet, be prepared to get scalded. The beach itself was amazing and the resort is very secluded and private. We did a jet skiing tour that we highly recommend. We also did the cave tour/National forest. It was nice but much much smaller than we thought. Port Lucaya marketplace was fun but you need to take a taxi there. People were extremely friendly and very helpful. Oh I also tried the trapeze and that was fun. I didn't do that great but Marc and Dylan were very helpful. Overall we had an absolutely amazing time. If you go in with the expectation of having fun and relaxing on the beach, you will have no problems. We would actually go back to this resort again and stay.

Room Tip: Try to get a room by the beach if possible
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Amanda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach, responded to this review, 30 August 2014
Dear Guest

Thank you for choosing to spend your vacation at Viva Wyndham Fortuna Beach.

Reading your review is very satisfactory for us as you give us the chance to discover that we were able to provide you a positive experience .

We sincerely thank you also for encouraging trip advisor readers to visit us; we deeply appreciated your honesty and recommendations so we can always improve our services and facilities .

Hoping to have the chance to be once again at your service for another even better vacation.

Kind regards,

Massimo Carugati
General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Carolina Coast, North Carolina
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 August 2014

The worst and un safest hotel I have ever stayed at , I feel bad for the employees that work there because they are very caring and hospitable . The rooms are disgusting we changed rooms three times stayed one night and left . The sliding glass doors do not lock so ask for a room on the second floor if you must stay there. The food is a disgusting buffet with dirty plates . The drinks watered and served in small plastic cups luckily we are not drinkers . This hotel if it were in the states would be condemned . This is just my opinion based on my experience. I went by the reviews and was terribly disappointed .

Room Tip: Stay away but if you must go second floor room might be safer
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank Debra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach, responded to this review, 28 August 2014
Dear Guest

We appreciate you for taking the time and sharing your impression with us regarding your stay through trip advisor.

I also would like to thank you for your kindness in acknowledging our hospitable staff, but deeply regret that your experience with us was not a positive one and apologize for any inconvenience you may have experienced during your past visit.

Rest assure that your feedback is very important to us, as it always allows us to revise our standard and the quality of our services day by day.

Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit Freeport.

Kind regards,

Massimo Carugati
General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 August 2014

After reading the reviews, we were skeptical to come here.

Based solely on our trip, we were pleasantly surprised.....

We arrived and got checked in in a very timely manner with a very friendly and attentive staff that instructed us where to leave our luggage, which was available to us for any of our things at our leisure. (Swimsuits and sunscreen for beaching while we waited for the room.)

We were in what seemed to be one of the only ocean FRONT rooms at the resort. It had clean linens and towels, a safe and a fantastic view! It was quiet at all times. A bit of a walk from the center of the resort, but well worth it.

The cleanliness of the room could've been better, but what mattered (i.e. linens, bed, toilet, shower) was clean.

I'd also like to add we didn't have any issues with towels! Not beach/pool or bath towels.
We even exchanged the wet ones for dry ones.
That was a repeated complaint in the reviews.

The buffet food was only average but plenty to choose from and something for everyone. The Italian restaurant was better than the oriental. We didn't have lunch at the buffet or try the pizza bar outside.
The beach bar and grill was convenient to the pool and beach. Actually pretty good burgers, dogs, chicken tenders and fries for lunch.

There was no air conditioning in the main lobby, the middle bar or the cafeteria. However, the fans and breezes kept it cool enough and wasn't as miserable as others have claimed. I mean, it's the Bahamas!

The liquor in the drinks is definitely watered down. That could be anywhere though. The locally brewed beer and the house wines weren't bad.

We enjoyed the shows put on by the employees. They did a great job and work very hard all day and night there.
The late night life in the bar seemed like a good time. We didn't hang out there but once for a short time.

We snorkeled through an outside company. We did find out on our own later that there is a gorgeous reef in front of the resort. You can enjoy that for free whenever you want!

We were there for 5 days an had a blast! We took a cab to Port Lacaya for some lunch and shopping, went on a sunset
cruise, snorkeled and laid
around on the beach enjoying the view. This was a great vacation and the first time to the Bahamas. Exactly what we were looking for.

Everyone at this resort was friendly and pleasant! Always a smile and a hi!

There's always room for improvement. They could start with better music throughout the resort. Live music would be better!
A water taxi would be a super addition! $15 for a 5 mile ride in a taxi is expensive. But I'd pay it for a water taxi!

I don't know if we'd stay here again; only because of its location.



  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amber S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach, responded to this review, 28 August 2014
Dear Guest

Thank you for choosing Viva Wyndham Fortuna Beach on your recent holidays; we are glad that you enjoyed our hotel and overall had a positive experience.

It is very nice to find out you had fun and that our staff made you feel welcome.

We would like to express our deepest appreciation for all the advices that you kindly provide, so we can always improve our services and facilities.

On behalf of all our staff, I thank you for your honesty and for choosing Viva Wyndham Fortuna Beach as holiday destination!

Kind regards,

Massimo Carugati
General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southaven, Mississippi
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 August 2014

Worst stay I've (or my family) has ever had. The food is absolutely terrible, even to my husband who can eat anything. They resort put us on a second floor, leaving us to go up and down stairs with a stroller 10-15 times a day. Many (not all) of the staff were rude, but I would never say all. We did meet many that were great, specifically those at the pool area. I had to ask for a crib a ridiculous number of times.

Upon arrival we had to wait for 4 hours to receive a room key. Massive renovations are needed. The rooms are outdated. The wifi sparingly worked to the point, it would have been best to just say "no wifi".

Did I mention the food was terrible? The flies in the cafeteria were terrible and no air. Having windows opened and no air did not help with the flies landing in the food.

Booked an hour and a half massage, only received an hour.

Haggling was intense with the vacation club "Club Viva", as if I would ever be willing to stay at another Viva again.

Overall,

Total disappointment. We spent a TON of money on cab rides to the city just to eat decent food bc the resort is in the middle of no where and we needed to be able to experience something good.

One plus,

The beach is beautiful.
The Bahamas, can do NO wrong. I will return to the Bahamas. Just not to this place.

Amanda

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Amandapanda911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VivaWFortuna, General Manager at Viva Wyndham Fortuna Beach, responded to this review, 28 August 2014
Dear Guest

Thank you for publishing your review on Trip Advisor.

Our continuous commitment is to provide quality service to all our guests, therefore I regret that we could not meet your expectations; Please rest assure that your remarks has been taken seriously into consideration and revision.

I deeply regret and apologize for the impression left to you of our service. However, by reading your review, this can help us to maintain and improve our products and services for the better in the future.

Once again, thank you for your time and valuable comments.

Best regards,

Massimo Carugati
General Manager
Viva Wyndham Fortuna Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Viva Wyndham Fortuna Beach

Property: Viva Wyndham Fortuna Beach
Address: Churchill Dr and Doubloon Road, Freeport 42398, Grand Bahama Island
Phone Number:
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Freeport
#3 Top resorts Hotel in Freeport
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Viva Wyndham Fortuna Beach 3.5*
Number of rooms: 276
Reservation Options:
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Also Known As:
Viva Wyndham Fortuna Beach Hotel Freeport
Wyndham Hotel Freeport
Wyndham Freeport
Viva Fortuna
Freeport Wyndham
Viva Wyndham Fortuna Beach Resort
Club Viva Fortuna
Viva Wyndham Fortuna Beach Bahamas/Freeport, Grand Bahama Island

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