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“A wonderful Bahamian experience”

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Freeport Resort & Club
Ranked #11 of 14 Hotels in Freeport
Reviewed 2 May 2010

I have to tell you...after reading the previous reviews, I was a bit nervous about staying at the FRC. Our one week stay has left us with great memories of respectful, accommodating, talented staff who's priority is to ensure you are happy. I will have to work off all those great bahamian dishes that were prepared by Rose and Rochelle and I've developed a craving for Conch. The site is very clean, manicured every morning, and you see Linda running around the resort from one laundry room to another with towels in hand. I cannot stress how accommodating the management is, Cybill and Bill will address your needs. They have happy hour every Monday, Wed., and Friday between the hours of 4-6 so you can meet the other visitors. You can choose to skip this, but the bahama mama's will keep you coming back. I am so glad that we attended these gatherings where we met great people (friends) such as Rita and Phil from New York , Maggie from Maryland, Loretta and Jeannie from Boston, Chris and Alexis from England.

The FRC is clean and well maintained, and I would suggest that you rent a car for a couple of days to see the rest of the Island. Smiling Pat organizes tours if you choose not to rent a car and she will introduce you to the Island and their people in a way no Glitzy tour company will.

When visiting the Lucaya National park as you approach the beach you will get the feeling that you entered a commercial. I have NEVER seen beaches like this before, white sand as far as your eyes can see and you can walk out for quite a distance and see schools of sting rays swim in front of you.

This facility does not have a gym but we did find a terrifc place down the road , at the GB fitness centre. For $20.00 a week the staff BIG ROB will work with you give you tips and help you out any way they can. After one day attending at the gym they call you by your first name and you feel that you've been going there for years.

DONT MISS THE FISH FRY ON WED....A MUST....

My only regret, is that I missed the bahamian dinner on Tuesday night prepared by Rose and Rochelle.

  • Stayed: April 2010, travelled as a couple
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3  Thank Hodges1353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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47 - 53 of 81 reviews

Reviewed 21 April 2010

Our one-bedroom unit was quite large, including a walk-in closet. The decor is a bit dated but everything is clean and well maintained. The landscaping looks really nice and they obviously put a lot of effort into it. Staff was polite and helpful; when we had a minor problem with our refrigerator door they fixed it promptly. The kitchen was fully equipped and everything worked. There were separate A/C units in the living room and bedroom. The bathroom didn't include a hairdryer so bring your own.
The Bahamian dinner on Tuesday night was tasty and a good value for $15.
They have free WiFi Internet service but the signal was weak in our unit and sometimes dropped the connection. You should be able to get a better signal near the office.
The only really negative thing is that there isn't much nearby: you can't easily walk to the beach, dining, or shopping. They do have shuttles that run to Xanadu Beach and the grocery store but times are limited. So I highly recommend a rental car.

  • Stayed: April 2010, travelled with family
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1  Thank Nick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2010

I have to agree mith most. If you are greater than the age of death, then this resort might be for you. Don't expect anything nice. If you are looking for a getaway, stay at then local mission or something else other than this. We did an exchange with Interval. The resort came highly rated by Interval so I have to wonder what they think is bad. We took a studio that was approved by Interval for 4, two adults and two small kids. Freeport refused to honor the reservation and made us pay an upgrade to a 1 bedroom or loose our money. The rooms were dirty, service sucked. Phone is located in the office and cost $2 to use even for free calls, but hey, you can use the internet for free IN THE OFFICE. Guest are friendly, but they are 60+. The island itself is dirty. You would think that if the tourism sinks 50M+ annually, the port brings in 30m+ annually, the government would improve the island. Everywhere you turn, buildings boarded up, falling down, public beaches are nasty. Just a real disappointment.....

  • Stayed: March 2010, travelled with family
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2  Thank jerry_from_oklahoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2010

First of all, Grand Bahama Island is pretty cool and definitely worth the visit. The locals are friendly, the beaches and scenery are incredible and the weather is pretty hard to beat. For all these reasons, I am very glad I went and enjoyed overall my stay.

The Freeport Resort itself is a bit quirky. It has the feel of a 1960s or 1970s Mom and Pop apartment/motel. The rooms are clean but have clearly not been updated in awhile. None of this really bothered me, because the room layout was comfortable and it is located in a quiet area. The pool and hot tube are smallish, but I enjoyed spending some time there. .

The resort staff is full of some characters, but for the most part they were nice enough. Generally, I was really impressed with customer service and friendliness throughout the island. The only personalities were at the resort, but we just had a sense of humor about it.

For me, the major drawback of the Freeport Resort is its location. The resort is located in a part of town that has been passed by in terms of development and attractions and is a couple of miles from the beach. I heard from some people that the area the resort is in never recovered from a serious hurricane in 2004. In any case, the new nicer, newer developed area is Port Lucaya- located about 3 miles away on the beach. My friend and I spent most of our time there and had a good time. The beaches are great there and there are lots of restaurants both cheap (e.g. Subway, Quiznos and Dominoes) and expensive (e.g. nice sushi places). There was also a fun nightlife atmosphere at Lucaya, but I was there for Spring Break so I am not sure if that is always the case. The Count Basie Square at Lucaya is a very clever and fun area to spend some time.

For transportation, most of the week we took the public buses. A oneway fare was $1.25 to $2. There is a bus stop about 15 minutes walk from the Freeport Resort, but many times on our way back the bus driver would just drop us at the resort for .75 cents more. Riding the buses was a fun way to get to meet some people on the island. I always felt very safe on them. The resort offers a daily shuttle to the beach from 11 to 3, but very strangely they would not take you to Lucaya but instead to Beach Xanadu which was more isolated. The resort offers transportation to Lucaya for $4- but I never used it. The only catch with the public transportation is that after 8 P.M. it shuts down. From that time on you have to use a cab and it would run you like $14 to get back from Lucaya. My friend and I would head down to Lucacya on the public bus and then come back late at night with a cab. We never had a problem with finding one. If you can split the fare with friends, of course, it is pretty doable.

We rented a car one day to explore the island and that was alot of fun. The resort would be certainly great if you had a rented car all week. The beach at the National Park which is on the East End of the Island is definitely worth the visit. Its pretty incredible. All sorts of tours are available through the resort or just by going to Lucaya and walking to a booth. If you do a fishing trip or like seafood, the resort does have two gas grills that you can cook on and I took advantage of this a couple of times.

All things considered, if you are planning on going I would recommend looking for a place on the beach or closer to Lucaya. If you can't find a place there though you can still have a good time at the Freeport Resort and Club. You'll just have to weigh your options and consider how much of an issue transportation might be for you.

I would definitely go back to Grand Bahama Island. It is a very beautiful place and I am missing the weather and sun already. ha.

  • Stayed: March 2010, travelled with friends
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3  Thank Chartran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2010

The 90 min. timeshare presentation turned ugly after150 min. when the manager became extremely rude and unprofessional.

  • Stayed: January 2010, travelled with friends
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Thank 1pk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2010

We stayed at the Freeport Resort the week between Christmas and New Years. The resort is located in a very depressed area. Most of the neighboring resorts (including a casino) were closed and boarded up. They had not been repaired since the 2004 huricanes. The International Market only had a few vendors. The Lacaya Beach area was where the action was, but it was not close. You could arrange transportation through the office for $4 per person each way. Taxi Service runs about $20 each way.

The room was nice, clean and the kitchen was well equiped. There is no hair dryer in the room, so bring your own. They have a little bar, which is only open on Monday, Wednesday and Friday night from 4 to 6. They drove us to the grocery store soon after our arrival. Be prepared, groceries are very expensive. I was glad that I brought some canned meat and packaged rice, etc. in our luggage. The resort does have a dinner on Tuesday night that was very good and worth the money.

They have an orientation on Sunday to tell you about the resort. During the orientation they introduced "Smiling Pat", a local tour guide that the resort offers. She offers tours on three days. It sounded so good that we signed up for all three days. The first trip was for bar hopping and dinner with a sunset. We drove for 45 minutes and got to the first bar which was closed. Then we turned around and went to the second bar for dinner which was not serving food that night. We stopped on the side of the road and watched the sunset, which was beautiful. We ended up at a reasturant that was quite expensive and everyone ordered appetizers. One trip was to a private island which was a nice day and the best trip, but it was not without problems. After we were picked up we sat in the bus while "Pat" went grocery shopping for the days event, then we stopped for gas. When we got to the boats to take us to the island, there was only one and we had to wait for the second trip. The island was beautiful and lunch was nice. All in all, we did not think the tours were worth the money.

We went from one end of the island to the other and were not impressed with the terrain. The locals seemed very lazy and everything was very expensive. I would not recommend going to Freeport to anyone.

  • Stayed: January 2010, travelled as a couple
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2  Thank lantaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2010

On the drive from the airport to the Freeport Resort and Club, you observe that this section of the Bahama Islands appears to be a bit depressed, i.e. you see a lot of half-completed buildings, developments and homes. Some formerly open hotels/resorts are shuttered. The parking lots surrounding them are splintered by weeds, and are flecked with societies detritus, e.g. rubbish cans, plastic chairs, wind-driven plastic rubbish bags. Apparently, a few years ago, three hurricanes caused destruction from which the area has not yet fully recovered. Close to the resort, a casino closed, and the International Bazaar, where locals displayed and sold their wares, was shuttered. Therefore, your initial impression might be one of disappointment and trepidation of the week to come.

Arriving at the resort, you discover that the registration area is a bit smallish, crowded and not well lit. The person behind the desk was very nice and told us where our room was located, provided our keys and relieved us of $40.00 for maintenance and utility fees. You will be responsible for bringing your luggage to your apartment. If that apartment happens to be on the 2nd or 3rd level, you will need to carry your bags up the stairs – there are no elevators.

The apartment itself was quite clean, spacious and nicely furnished. The kitchen has a full complement of dishes, cutlery, microwave oven, coffee maker, etc. The TV is the older picture tube version, not the newer flat screen type, but adequate for viewing.

The resort provides a “Supermarket Run” on Saturday, Monday and Wednesday mornings where you can purchase food. The prices, of course, are higher than in the US stores and the selection is not as expansive. If you will be only staying at the resort for a week, you probably will be going to some of the Freeport Resorts’ sponsored/organized dinners (more on that later), so I caution you not to buy much food for evening meals but rather focus on buying breakfast cereal and/or eggs, juices etc.

The weekly Sunday 3:00 PM orientation meeting takes place in a smallish bar area adjacent to the pool. This was hosted by Billy, a rather affable young man who tries to put at ease all new arrivals and give them a perspective as to what to expect during their stay at the resort. His overall emphasis is to relax, take it easy, get to greet/meet the other “newbies” and look upon your vacation as one big happy family event.

Billy then introduced, “Smiling Pat” a lovely full-sized native with an beautiful infectious smile and keening laughter. Although “Smiling Pat” is not employed directly by Freeport Resort and Club, she apparently is favorably sponsored by the resort. Smiling Pat then explained/offered three events to take place during the week for which one can make reservations
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Tuesday – Tour Botanical Gardens, Gold Rock Beach, an underwater cave, a tour to the east of the island where we were feted to fried lobster boxed lunch (with corn and dark rice) and Bahama Mama cocktails

Weds. – an expedition/boat ride to a private island, complete with a Bahamian style cookout and Bahama Mama cocktails

Thurs Evening – Junkanoo Lobster Fest which took place at the Caribbean Sports Bar, a local, open-air bar. Included were two free drinks (either beer or Bahamian cocktails; i.e. no hard liquor)

The total cost of these 3 events is $199.00 per person and, as Smiling Pat points out, does not include admission fees to the Botanical Gardens, does not include lobster lunch on Tuesday (paid to a local woman at the lunch site) and other miscellaneous items (a total of $33.00 additional costs). Also, Smiling Pat was unable to accommodate credit card payment, so several guests were driven to a local ATM machine to make a cash withdrawal to pay Smiling Pat in advance. After partaking of the 3 functions, the group decided that the $200 per person price was a bit on the high side; a more palatable/equitable price would be $150.00 per person, given the quality of what was received, BUT, when on vacation, higher prices are normal.

Most guests conceded that Smiling Pat needs to improve her organization, siteing, content and control of these tours. Every tour was late in starting. It appears that she arranged for a Taxi/Van/Bus on a last minute ad hoc basis and, as a result, there were some occasions where the party had to split up because the vehicle was too small to accommodate everyone. At the Thursday Lobster Fest , several persons were promised a complete lobster (not just the tail) but were only served the tail. Smiling Pat “appeared” to be concerned, but nevertheless, was unable to repair the situation.

Of the three events, the Wednesday event was best, the Thursday evening Junkanoo Lobsterfest, second and the Tuesday tours, third. However all 3 events were pleasant and provides one the opportunity to meet, socialize and build memories with the other guests at the resort.

The dominant demographic profile of guests at the Freeport Resort and Club is married persons, nearing or already retired. Singles probably would be disappointed in spending a week there.

The Smiling Pat tours/events, although lacking a bit on overall quality, nevertheless provide an environment where the guests mingle and get to know each other. And it is that camaraderie, those friendships that become the seasoning, the spice that makes the vacation total experience successful at the Freeport Resort and Club.

Would my wife and I go back to the Freeport Resort and Club ? Despite our disappointment at the overall quality of the Smiling Pat events, we met some wonderful people and therefore had a very enjoyable vacation, with some very special memories. However, “catching light in a bottle twice” is unlikely and therefore we probably will not return to Freeport Resort and Club.

Hope that this review/commentary provides you with some guidance in choosing your next vacation spot.

  • Stayed: January 2010, travelled as a couple
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1  Thank JMcGEastBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Freeport Resort & Club

Address: Rum Cay Drive, Freeport, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Beach
Hotel Style:
#5 On the Beach Hotel in Freeport
#7 Top resorts Hotel in Freeport
Price Range: £83 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Freeport Resort & Club 2.5*
Number of rooms: 52
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Also Known As:
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Freeport Resort And Club
Freeport Resort & Club Bahamas - Grand Bahama Island

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