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“Relaxing get-away”

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Grand Lucayan, Bahamas
Ranked #4 of 14 Hotels in Freeport
charlottesville
Level 6 Contributor
85 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Relaxing get-away”
Reviewed 27 February 2012

My husband and i booked an inexpensive stay at the Grand Lucayan via Cheap Caribbean and were very happy with hotel. The only negative was how incredibly slow check-in was. It took us about 45 mins to get through the line and when you've been traveling and arrive at the beach, you want to get out on the sand STAT! We were offered lemonade which was nice but i suppose i've become accustomed to being given a tropical alcohol-containing drink when arriving at a vacation destinantion. On the bright side, the lobby was comfortable and air-conditioned.

We were celebrating my husbands 40th birthday and although we didn't pay to upgrade to an ocean-view room, i'd written in advance asking for a room on one of the "higher" floors. We were given a room on the 5th floor with a view of the port. If you pay to upgrade to ocean view, i would suggest asking for a room from the 5th floor or higher because there are a lot of palm-trees on the property which would obstruct your view. We were happy with our "free" view.

Large sections of the hotel are currently closed. As such, it appears most people are assigned to the high-rise building. There are a lot of families with small children here and it's unfortunate that the zero-entry pool with waterslide is closed. Oddly, there are 10 floors in the high-rise but only 4 elevators. At times, the elevators would be crowded.

Our room was large with high ceilings and floor to ceiling glass sliding doors. The bathroom was modern, clean, and spacious. We received a room with two queen beds and decided we liked the extra space so we didn't bother to ask to change to a king. I'm a mattress snob (own a tempurpedic at home) and my bed was the most comfortable bed i've ever slept in at a hotel.

There are plenty of loungers around the pool and available on the beach. We ran into a couple who said that someone on the beach told them loungers are $15 a day per person. We didn't have that experience and i suggested they report the interaction to the hotel manager.

It appears there is a lot of retail space being under utilized on the property. It's fine with me to avoid chotchkie-shops. I found it interesting in light of how much of the resort appears to be closed for "renovations."

The hotel advertises itself as a "non-smoking facility;" however, there's a fair number of people smoking around the pools. It wasn't awful but it's a nuissance when one is expecting a smoke-free vacation.

The grounds are beautiful and well maintianed. Everything is lush and green. There are 4 tennis courts: 2 regular concrete courts, a grass court, and a clay court.

We didn't eat at any of the restraunts because it's cheaper to eat across the street at the market. The Hammerhead bar was a rip-off and we only bought 2 drinks there. They were unable to make mojitos and told me to go across the street to another bar. After that, we bought a bottle of rum and 2-liter soda from the liquor store across the street for the price of our 2 drinks at the hotel.

You can go for a long walk to the right of the hotel (looking out toward the water). It gets much less crowded.

Room Tip: Ask for a room on one of the higher floors to get a better view.
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  • Stayed February 2012, travelled as a couple
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Helpful?
4 Thank oriahlee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 5 Contributor
70 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 26 February 2012

Location Location Location! and that could't be better! This resort was so beautiful and large! There is so much right there we hardly left, especially with the Marketplace directly across the street, we never even needed a taxi!! Plenty of places to eat, drink, relax, light shopping and listen to wonderful Calypso music! We were so relaxed and stress free the entire time from the minute we got there! There's water sports right on the beach, beautiful amazing wrap around pool that borders the beach! There is plenty of chairs to relax on and work on your tan! There's a giant chess board outside and 2 hammocks under the coconut trees to relax and read a book or just chill. There are daily fun activities and amazing exercise classes at the gym on site!! Take ANY class with Phyllis, she is amazing!! I was sore for days in a good way!! Very secure so no worries there either. Have to have your room key to access/open doors on the property and there's on site security officers especially in the evening, but really no concern there at all. Honestly, the views alone is worth it! We slept like babies too! We highly recommend staying here..Quite frankly, if you are coming here, there is really no better option!!

Room Tip: Definitely get the oceanview room and as high up as you can! We stayed on the 8th floor. The view wa...
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  • Stayed February 2012, travelled with friends
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3 Thank MafiaPrincess571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vincennes, IN
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 February 2012

Every moment of our stay here at this hotel was wonderful. Check in was fine. We had to wait about 10 minutes for the two other people in front of us got checked in, but no big deal. We stayed in an ocean view room on the 4th floor. I wish it would have been higher because most of our ocean view was blocked by palm trees. Our room was two doors from the elevator. I was a little worried about the close proximity, but we didn't get interupted at all from the elevators or the traffic noise. Our room was very spacious; as was the bathroom. There wasn't much counter space in the bathroom but we managed. The bathroom could definitely use some updating!!! The bed was a king and SO comfortable! Definitely missing it now that I am home.

The beach was pristine, and there was never a problem finding a chair. Pools were very cold. We did muster up the courage to get in the pool and the ocean. It was definitely breath taking at first, but after being in 5 to 10 minutes, you get used to it. The pool bar "Hammerheads" was always busy, and it was sometimes a long wait to get a drink. Waitresses do come around and ask if you need anything. We never did so I can't comment on that.

We ate at China Beach Grille one afternoon. I had the wonton nachos. They were good and very cheesy! My husband had the burger. Unfortunatley the burger was much smaller than the bun. He said it tasted ok, but it was obvious that the buns were made for much more meat. Our only other dining experience was at China Beach one evening. It was probably our best meal there (also most expensive.) We started with sushi that was out of this world. I had the sweet and sour chicken and my husband had a steak. Both were delicious.

One fo the greatest parts of the hotel is its location. It is right across the street from the port and marketplace. The marketplace is where everyone goes to shop, eat and drink; so you will be right there in the mix of it all! Overall we really enjoyed the relaxation we experienced at the Grand Lucayan. The music and sound of the waves out by the pool was enough for me to have the time of my life. If your stay was anything like mine, you won't be disappointed.

Room Tip: Get an ocean view room on a high floor!
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  • Stayed February 2012, travelled as a couple
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Helpful?
3 Thank ase10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 February 2012

My husband and I have travelled quite frequently throughout the years and were pleased with our stay at this resort.

We received an excellent price through Expedia, for those of you who are wondering, our package price included the extra resort fees, we did not spend a penny extra at check out. They did put a $200 hold on our visa which was cleared by the end of our five night stay. We also requested a king size bed, higher then 5th floor, ocean view away from the elevators but only got the 6th floor ocean view. No worries because we just pushed our beds together every night and ended up with a super duper king bed! No amount of arguing helped as the requests are not guaranteed. The ocean view is a must, it's a good part to what made our stay memorable.

In room safe is reliable, rooms are nice and clean but could use some repair. Depending where you are you may not have your room cleaned before 4pm. Water can be bought at the resort store for $1.50 per 500ml bottle or $3.00 per 1.5 litre. Star bucks has limited selections, no chia tea latte, bummer! Resort gym was really good, we actually worked out twice and they do offer spin class and or aerobics classes.

Resort atmosphere was gorgeous and refreshing. We were able to find a quiet spot by the pool everyday. Entertainment was good Wednesday afternoon but none was found anywhere at night. We love restaurants and people watching so enjoyed that often.

Eat off the resort in the marketplace and you wont be disappointed. We decided to try Willy Broadleafs one night for the pasta buffet and were pissed afterwards, we ended up having supper twice that night. Do not go there, the food was cold, stale and mediocre at best. At the marketplace I moaned through nearly every meal, try cafe breeze or Pisces for their pizza, both are delicious!

We were blessed to have incredible weather the entire stay. Bring a light sweater for the night. If you are looking for a stress free holiday with a beautiful resort and lots of yummy restaurants then I would recommend Grand Lucaya for you.

Room Tip: Ocean view a must! 5th floor or higher
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  • Stayed February 2012, travelled as a couple
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Helpful?
5 Thank purplelollipop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterfield
Level 5 Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 24 February 2012

EXCELLENT! Resort is gorgeous. Breakers Cay is high rise. The Reef section was closed for renovations but our pool, beach, ease to get around were perfect. A short walk thru resort or straight down beach to Billy Joes, a dive but what a gem. Cracked conch and just a must do. Across street from hotel is Marketplace. Since there is no beverage package we bought beer and rum and mixers, used coolers as carry on bags with Tervis Tumblers and created our own all inclusive as drinks were expensive. There is a breakfast/dinner plan that would be good unless you want to eat off the resort. Rum Runners is another fun place for 2 for $5 beers and the staff is a blast. They suggested to order pizza from Pisces and have it hand delivered to the bar. And we did. Dj music on every nit but Wed which is Fish Fry on the island. EVERYONE goes! Music, dancing, and fun on beach front local joints. Not kids though. Take a taxi there and to and from airport. Easiest way to get there quick. The staff at resort were so nice. Grounds are beautifully landscaped. Resort is big with other sections which was confusing when booking. The Reef, Breakers Cay, The Lighthouse and the Lanai suites are all Radisson. Pelicans Bay is beautiful but across the street but no beach. We flew Vision Airlines and that is the best thing going! 2 hour direct flight. And crew is hilarious! Would go back in a heartbeat!!!! Perfect vacation in late Feb. Perfect weather!

Room Tip: Upgrade to ocean view. It's worth it.
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  • Stayed February 2012, travelled as a couple
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Helpful?
7 Thank Danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holly, Michigan
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 24 February 2012

We left a really bad resort on Grand Bahama and chose to stay at the Grand Lucayan instead. The lobby is lovely. Staff was very helpful. Food was good. Location is excellent. It is right across the street from all of the shopping and restraunts. Pool is and beach were very nice. Workout facility is excellent with state of the art equipment. The only drawbacks were only half of the restraunts on the resort were open and the wait staff were not the best. Otherwise, if you are visiting Grand Bahama, this is the best place on the island.

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
4 Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Illinois
Level 5 Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 February 2012

Stayed here for 4 nights/5 days for a Valentines getaway. First off, the resort is gorgeous, well kept and very clean. The beach (which "outsiders" have to pay to go on) is beautiful. White fine sand, different hues of blue as you look at the ocean. A lot of different pools that are separated; so you can stay at a busy area (pool bar) or find other pool areas that are quieter, less populated and more secluded. This was really nice. The designers just didn't throw 3-4 different pools all in the same area. The exercise room was well stocked with free weights, dumb bells and various natuilus machines which was very nice to see (we actually exercised twice there). But the treadmills, elipticals & step machines were rusted and not very safe to use. The location, like everyone has stated, is PERFECT. Just a quick stroll across the street to the Marketplace and to the local casino.

Now for the "small" things that irked us. Upon checking in at 4pm, and with no one around us, they had issues finding our reservation. There were 5 people behind the desk and no one helped the person checking us in, when it was clear she was getting flustered and aggrevated with her computer, reservations dept, etc. Our reservation clearly stated we wanted a King Bed, Ocean view, High Floor and away from the elevators. We booked this close to 90 days beforehand. When we got to our room, of course, it was the complete opposite. We had double beds, on a lower floor and right across from the elevators. We immediately complained and they said that they were fully booked w/their King beds on the Ocean view side and that they'd try to accomodate us the next day, since there were going to be a lot of departures. We went back an forth on this for 20 min over the phone, this is after about 45 minutes at the front desk trying to check-in. We ran into some resort staff that evening and they stated they were busy but only at 60% capacity. The next morning, I was on the phone back-and-forth with front desk and finally got a room to our liking at 4pm. I pretty much wasted a day trying to get a room we originally requested for. So please alot some time when you check in.

Secondly, like many stated, THERE IS NOTHING TO DO IN THE EVENING! The marketplace has some nice places to go for food, but other than Friday & Saturday evening there's never more than 50 people in the Marketplace. We probably frequented Rum Runners every night to get drinks. Fri & Sat was actually nice as they had entertainment in the middle of the Marketplace and we were actually surrounded by people to conversate with. The locals also hang out more and tend to go to the local disco (also in the Marketplace), but the crowd is really young looking (like under 21 looking). So we didn't even try to checking it out.

Thirdly, the Bahamian service is truly the extreme definition of "island service". In that, it would be considered lazy, on the borderline of intentional, and wouldn't warrant a tip in the US & other countries (many restaraunts automatically add in gratuity when you get your bill). Which probably constitutes to the poor service. We've traveled to other areas of the Carribean (Aruba, Nassau, Jamaica, etc), Mexico (PV, Cancun, Cabo, etc), the Dominican Rep. and we've never experienced anything like this. And it wasn't just in one place, it was just about everywhere we went. I will say Cafe Breeze, Rum Runners & Cappuccino's had GOOD service. I don't think it was anything exceptional, but in contrast to Zorbas, Agave, After Deck, etc. it was a breath of relief.

Mind you, like any vacation, there's going to be good and some bad. It's what you make of it. We went for relaxation and time away for ourselves and made the most of it & enjoyed. We didn't let the "small issues" effect us. Overall, if you're looking to relax, stay in a nice hotel with excellent amenities, beautiful beach, various dining options then this is a great place to go. If you're big on service, being pampered & want a busy nightlife, I wouldn't even consider this place.

Room Tip: Get an Ocean View room! Nice balconys that overlook the property and ocean.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank gonzo1127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Lucayan, Bahamas

Property: Grand Lucayan, Bahamas
Address: 1 Sea Horse Lane | Lucaya, Freeport, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Freeport
#3 Top resorts Hotel in Freeport
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Grand Lucayan, Bahamas 4*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Lucayan Bahamas is an elegant resort set on 7.5 tropical acres of sandy coastline and spectacular oceanfront. This 542-room hotel delivers the ambiance of the islands with all of the style and amenities you expect in a resort destination. ... more   less 
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Also Known As:
Grand Lucayan, Bahamas Hotel Freeport
Sheraton Grand Bahama Island Our Lucaya Resort
Radisson Freeport
Lucaya Sheraton
Sheraton Our Lucaya
Sheraton Bahamas
Grand Lucayan, Bahamas Freeport, Grand Bahama Island

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