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“Breathtaking Resort......... great location! Where are all the people?”

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Grand Lucayan, Bahamas
Ranked #3 of 14 Hotels in Freeport
Reviewed 3 July 2013

I used Tripadvisor extensively to plan my trip, so I feel it is the right thing for me to offer my review. We went fron June 27-30. Wish it could have been longer!! This is a review of our entire trip........ including our stay at the Grand Lucayan....... which I highly recommend.

Island Arrival
The area around the airport (and allot of the Island) still show the damage of the Hurricanes from many years ago....... don't be discouraged........ the resort area will help you forget it. Grab any Taxi at the airport to the hotel, it's a fixed rate of $22 for 2 to the hotel. Our Taxi driver, Tyrone, was friendly..... informative.... and entertaining. He gave us his card and we called him to return us to the airport when we left. He was genuinely thankful we called him...... even on his day off (Sunday). I'm certain most drivers are like Tyrone. Don't expect a 5 star vehicle...... the taxis are a little worn.

Check In
From the minute you arive the bell staff is attentive and friendly. As we took in the beautiful lobby and the view we were offered a lemonade. We arrived around 11ish on a non-cruiseship day, so the lobby wasn't crowded at all. We waited in line for just a few minutes and were told we couldn't check in till around 3, which I expected. We were told we could check our bags and enjoys the beach until then........ which we gladly did. We changed in the restrooms and checked our bags. During this process we did hear a women arguing daily surcharges at the check-in desk, which I hear is common. The staff member she was arguing with was equally rude to the customer. This was the only rude Bahamian we encountered on the entire trip, and it was not directed towards us. We booked out trip trip through Expedia and no additional charges were incurred....... and I had emailed the Hotel prior to the visit to ensure I understood possible charges so I wouldn't be surprised and brought a copy of the response just in case....... I had no issues.

The Resort
GORGEOUS! As you may read elsewhere, the resort is certainly running less than capacity...... which for us seemed like a bonus. 1/3 of the resort to the west is completely closed down being renovated into what I heard was going to be a timeshare. It will not impact your stay whatsoever. Another 1/3 of the Hotel buildings to the East appear not to be rented to vacationers, and the bar hut was only open on a cruise ship day, but the grounds, pools and beach are maintained......... and mostly vacant from other tourists. This was our go-to place in the resort. They even showed current movies outside there in the evenings....... with a very small crowd, if any. The center portion of the resort was the most used, but still did not feel crowded at all. You will not find a problem getting a chair anywhere in this resort. The pools were clean and the perfect temperature. Some of them do look greenish......... but I think it is the pool surface, not the water. No complaints. The bar area never had a wait. Service was great. If you opted to bypass the all-inclusive expect to pay around $14 for two drinks. We ate burgers one day and they were good and about $8. We ate in the small "Starbucks"-like shop in the main hotel, and the food was good and affordable. The Sundry shop there is also not too bad price-wise.

Cruiseship Days
You will see the hotel gearing up for this, as bus loads of people are trucked in from the cruiselines. The lobby will fill up with people, and I'm sure check-in would be horrible. Didn't affect us at all of course. There are obviously more people in the resort....... but it still did not fell crowded. Our "secret" spot on the East Side was definitely discovered, but not terribly so. Actually felt like a bonus because they opened the drink / food hut by the pool for the day.

The Beach
Breathtaking. Clean. The sand is like powder. The water is clear....... very little seaweed or grass washing in. Looked like it was raked fairly often. Plenty of chairs. Water temperature was perfect. Waves were gentle. We decided the beaches in the Bahamas surpassed the ones we visited in Hawaii. There are vendors for the water sports and hairbraiding / t-shirts that will bother you occasionally on the "main beach"... but not overly so. You will also see allot of jetskis, parasailing, etc on the main beach. If you don't enjoy that, go to the less busy East Beach and you'll avoid most of that. If you enjoy people watching...... stay on the Main Beach. To the West of the resort just off the property is Billy Joes. Good lunch, great view, nice atmosphere with a good mix of tourists and locals. It was here that we were asked if "we smoke the green" by a local entreprenuer, lol,...... when we said no we were not bothered again. It wasn't an issue worth keeping you from visiting.... just be aware. Glad we went and would do it again.

Our Room
Had a 10th Floor Marina View in the middle of the hotel. Room and bathroom were great. Clean and comfortable updated room with comfortable bed, good TV and Fridge. View was decent, but AC noise made it unpleasant to sit on the lanai......... but we weren't there to sit on the lanai. I would say the Ocean side would obviously give you a better view... and the breeze off the ocean should not be overlooked........ virtually no breeze on Marina side. Just need to decide if you want to spend your vacation dollars on a view and breeze or save it for activities! The AC worked great and was not noisy. You could only hear the "business" AC's when you were outside. Would have loved an Ocean View......... but were happy with the Marina View and saving the $$. One surprising negative was being on the 10th floor........ waiting on elevators seemed to take forever, even though there are lots of them. Especially on departure day......... we got tired of waiting and carried our luggage down 10 flights of stairs! Also, Ice machine on 10th floor was broke our entire vacation and had to go to 9th floor to get ice. Minor inconvenience.

Casino
We went one day, on a non cruiseship day, and it was empty. It is decent size with lots of gaming options. It's not Vegas, but it is worth visiting. Right next to the hotel.

Nightlife
We went to the Market accross the street every evening about 6-7. It was hot for the first hour, but then the temperatures quickly turned pleasant. The main stores close around 4:30-5........ the vendors on the perimeter are open later and will do their best to get you in their booths. Most are friendly....... they all pretty much sell the same stuff. There is a timeshare booth in the center labelled "Tourist Information" that will chase you a little, but not too bad. Plenty of restaurants and bars to choose from. The average restaurant will cost $20-30 per person including the automatic 15% tip applied everywhere on the island. Didn't have a bad meal anywhere. We did splurge one nght at the Flying Fish. $144 for two people, with no drinks and sharing a desert......... but, the absolute best meal we've ever ate. No regrets. Makes every other meal feel like you are just filling your belly. We are average people, but we could appreciate how good it was. Great service. The Square had nightly live music and shows that was entertaining for all ages. Beverages were moderately priced. Had a great time. Met allot of people, locals and vacationers. Recommend.

Day Trips
Rented a car ($78 including insurance) and braved driving on the left. Easier than I expected, but the turnabouts left us on the wrong exit numerous times. Driver error. Hertz at the airport offered free shuttle to from the Hotel to the airport rental location and return. We went to Gold Rock Beach (highly recommend....... bring drinks!) and then ventured past the park to High Point to eat lunch away from the crowd........ equally gorgeous beaches, great food ($40 for lunch and drinks), and extremely friendly people.

Also went to Paradise Cove........ opposite end of Island. You see more of the local landscape. The beach there was beautiful, but we got there late and the water was a tad rough due to incoming rain so we chose not to snorkel....... still worth the trip.

Trikk Pony Adventures
Horseback Riding on the beach and in the ocean!!! MUST DO!! Don't have to be an experienced rider. Look them up on Facebook. Operated by a wonderful young lady. Not typical trail horses........ these are her horses. Well trained, gentle....... beautiful. Highlight of our trip. Bucket List Item!!!!

Overall
Grand Lucayan is the best place to go on GBI in my opinion. Resort is gorgeous. Beaches / pools are breathtaking. People and service was great. Location is close to the market for numerous food / entertainment options. Fun fun fun!!! Highly recommend...... already planning our next trip!

Room Tip: Ocean View is probably the best....... and I'd like have enjoyed it slightly more, but no issues...
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  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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6  Thank bradg630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded 8 July 2013

Hi Brad G,
Thanks for taking the time to review us on Tripadvisor! We're sure your detailed review will serve as a great reference for future guests! We're glad to hear you enjoyed your stay with us! We strive to ensure each guest has as great of an experience as you did. You should definitely stay in one of the Ocean View rooms next time, it's worth every penny :) Thank you for recommending us and we hope you come see us again!

Best,
Your friends at Grand Lucayan

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Reviewed 2 July 2013

My boyfriend and I planned a trip to the Grand Lucayan expecting it to meet our expectations which were quite high due to its generally positive reviews. We had hoped for an adult friendly resort with friendly customer service, pretty pools, and opportunities to travel other places in the island. We wanted adventure. Contrarily, the hotel literally tried to keep us on its property as long and as expensively as possible. All recommendations were linked to the resort. Worst, the customer service was negligent and frankly rude. Automatic gratuity was not earned. Most of the people vacationing were unhealthy as was the culture in Freeport. Everything was fried. The people were jaded and bitter probably due to the Americanized influence. Besides a local spot, Sires (which the bell service was SHOCKED we found out about) and Williamstown, there wasn't much to see. The prices on everything were jacked up unless we ventured at least 10 miles from the resort. A banana was $3. Thankfully our cab driver ended up being wonderful and we enjoyed the spa/gym and the infinity pool/beach of course. Otherwise, an unfortunate place.

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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4  Thank rileyherrick1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded 8 July 2013

Dear rileyherrick110,
Thank you for providing feedback on your recent stay at the Grand Lucayan. By taking the time to tell us how we are doing, you are helping us to continuously improve the level of service we are providing to our guests. We apologize for the level of customer service you received from our associates during your stay. Our guests can enjoy the resort's complimentary daily activities ranging from yoga to beach volleyball, to laying in one of the oversized poolside hammocks and enjoying a good book. There are also attractions that are available for those who want to see a different side of the island. There’s deep sea fishing and scuba and swimming with the dolphins, the Lucayan National Park to name a few. It’s a complete package that could easily interest our guests so they don’t have to stay on-property the entire time they’re on island. It gives our guests a different flavor of the island. There is a fair amount of stuff for a person to do. We are delighted that you enjoyed the spa/gym, the pools and the beach. I hope that you will afford us the chance to welcome you back.

Sincerely,
Grand Lucayan Management

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Reviewed 30 June 2013 via mobile

Me and a group bought a day pass to this resort to use the resort beach and pools. Like most places in the Bahamas, the customer service is bad. The day pass was $15 per person and included use of the resort's area of the beach, their expansive pools, changing rooms, etc. The fee does not include towels (we knew this in advance and brought our own).... However, not all day-guests realized this and we witnessed a big showdown between a couple of guests and the resort's over zealous security guys over the towel issue.
The beach was nice, but there was a lot of seaweed. The bar service staff were rude and would purposely ignore guests until they felt like waiting on them. Gratuities are automatically put on your bill, which they don't really earn, so I guess they have no reason to try to be nice. The piña coladas were excellent-- once you got the staff to serve you. Expect high end US prices. For the day pass fee, you can use the chairs, but don't expect the "chair guy" to get one for you. He'll just point to them for you, then he'll go back to laying there doing nothing all day. No umbrellas allowed on the beach, which was a bummer since it was really hot. Good luck finding an umbrella chair available by the pools. Basically, nice beach and convenient to have bathrooms and a bar/food close, but don't expect to be treated well by the staff. Like most places in the Bahamas, the native people/workers will do the minimum they have to do because us tourists are a necessary nuisance in their lives.
Note: The "free beach" is right next to this resort. It looked every bit as pretty, you just don't get to use the resort's chairs and facilities.

  • Stayed: June 2013
    • Location
    • Cleanliness
6  Thank BizTravelerLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded 8 July 2013

Dear BizTravelerLady,
Thank you for rating us on TripAdvisor. We rely on guest feedback such as yours to help us improve our services and properly advise our staff on how they are doing. Our standard at The Grand Lucayan is to provide our guests with top-notch customer service and we apologize for not meeting your expectations. We apologize for the level of customer service you received from our wait staff during your stay, and can certainly understand your disappointment and frustration. Your concerns have been sent to our Guest Services and Food & Beverage Divisions to follow up, as I can assure you this does not represent the level of service we aim to give our guests. We hope to welcome you back in the future for a better stay.

Sincerely,
Grand Lucayan Management

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Reviewed 30 June 2013

The original package we signed up for with the marketing team of Caribbean cruise line that contacted us only held up to part of their promises. From a cost stand point it ended up costing us a lot more then we expected, we could of done an all inclusive for cheaper. Everything on the island was great, activities, people, accommodations, etc.
We did a few excursions while here for the 3 days/2 nights, one of them being the kayak and snorkeling adventure with tour guide Perry or Berry, sorry I couldn't understand the accent. He was very friendly and funny, actually every guide has been full of life, full of knowledge and full of humor. Would do Bahamas again but Caribbean Cruise Line experience probably not.

  • Stayed: June 2013
    • Value
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    • Rooms
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1  Thank lcruson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded 8 July 2013

Hi lcruson,
Thanks for taking the time to write this review. We're sorry if there was a confusion with Caribbean Cruise Lines. Currently, the resort is not offering an all-inclusive package, but we always have a number of other special rates so please check our website www.grandlucayan.com for more information.

Sincerely,
Grand Lucayan Management

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Reviewed 29 June 2013 via mobile

Because we stayed in a condo during our week long Fishing vacation in a private marina, we turned to the Grand Lucaya for BEACH time. For a $15 daypass we were able to fully enjoy the beach and pool facilities. The Hammerhead beach bar was fun and the staff courteous and prompt. The swimup bar and poolside lounge chairs that overlooked the ocean could not have been better! We did banana boat and jet skis right there. The poolside food menu and service were awesome. Perfect family fun day

  • Stayed: June 2013
    • Location
    • Cleanliness
2  Thank Raerone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded 8 July 2013

Hi Raerone,
Thanks for taking the time to review us! We're so glad to hear you enjoyed your day with us and that you were able to have a fun and relaxing beach day. We hope you come and see us again!

Best,
Your friends at Grand Lucayan

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Reviewed 28 June 2013

We thoroughly enjoyed our stay here. The resort is beautiful and the staff was exceptional. We had an ocean view room and enjoyed sitting on our balcony. The beach is wonderful and not crowded. My only complaint is that I think the resort should do more to control the vendors who come onto the beach to sell you stuff. It is distracting from my quiet peaceful time on the beach. Did not eat at any of the restaurants, they were very expensive. Found the pastry café and Sundry shop a little more affordable. The poolside bar was a nice place to get a cool drink and not have to get out of the water. The resort is right across from the marketplace which is pricey but not close enough to a grocery store where we could buy more affordable snacks and food. This was very enjoyable and I would definitely stay here again.

Room Tip: If you request ocean view, ask for a room above the fourth floor. We were just at tree level and cou...
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  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Juliena M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded 1 July 2013

Hi Juliena M,
Thank you for taking the time to review us on Tripadvisor. We are glad you had a great stay at the Grand Lucayan and that you enjoyed the beach, your ocean view room, our staff, and the pool bar.
We are sorry if the beach vendors were a distraction, we will certainly look into this. We apologize if the dining options didn't suit your needs. We have a variety of restaurants on property and the Port Lucaya Marketplace across the street which a majority of our guests enjoy a great deal, however we certainly appreciate your feedback and are always looking for ways to improve. We hope you come back again!

Sincerely,
Grand Lucayan Management

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Reviewed 28 June 2013

Arrived at resort on Monday, June 24th - left Wednesday June 26th.

Me, my wife and 2 kids (age 9 and 11) did the Carnival cruise and 2 night stay at the Grand Lucayan resort in the Bahamas. We left on Sunday from West Palm Beach, docked Monday morning and arrived at the hotel around noon-ish. (Note: if you take the cruise you will be charged roughly $15/per adult for round trip bus fare to and from the hotel. It's a nice bus though...:)

We had read several reviews beforehand about the cumbersome check-in process, so it didn't really come as a surprise - fortunately they staggered the bus trips over from the cruise ship to the hotel so it didn't seem totally overwhelming, but we still had to wait 45-60 minutes or so before we could check-in. The rooms won't be ready until at LEAST 3pm, so plan accordingly. We had a day bag packed and wore our swim attire so after check-in we headed right to the beach and pools. They do give you your beach towel passes immediately, so you don't need to bring those, just fyi.

Regarding the resort:
WOW. Just beautiful. The beaches are in excellent condition and weren't crowded at all during our stay. The sand is super soft (surprisingly there were no shells like we're used to in Florida) and the water is a palette of brilliant turquoise and deep blue. The beach view rooms face to the SouthEast so you won't have any ocean sunsets, but you do get some awesome sunrises!

Towering coconut palm trees throughout the grounds are well kept and the pool areas were fantastic, the main resort area has two serpentine style pool sections and a large U-shaped infinity pool by the beach (and bar). The water in all the pools is 4ft deep everywhere which is excellent for families wih younger children, non-swimmers and swimmers alike. The floor of the pools is textured instead of smooth, but I didn't find this to be unpleasant at all.

Note: if you're very fair skinned, be very cautious and apply LOTS of sunscreen. For some reason the sun here will torch you if you're not careful. On the upside, we all got deep tans in no time flat.

Secret tip: For ultimate seclusion, go to the infinity pool on the attached resort to the left (if you're looking out to the ocean), by the lighthouse. This resort is actually like 3 resorts in one, but most everyone stays at the main 'Radisson' area, leaving the other areas virtually vacant. The towel hut and bathrooms are closed over there, but the grounds and pool are in perfect condition and open for use. Me and my family had the entire infinity pool area to ourselves for several hours (and this pool is even cooler than the one on the main resort area). It was unbelievable.

The rooms:
We requested a higher floor room based on everyone's reviews. We wound up on the 8th floor with an ocean-view and all I can say is WOW. The balcony doors open up pretty much all the way (and they're big) to give you a mega view of the resort and ocean. Absolutely stunning. The rooms were quite large, though the beds seemed a tad smaller than a queen. Everything was comfortable and the rooms were well kept. There's a mini-fridge for storing leftovers or sodas, etc. and a decent size flat screen tv for late night viewing.

The food:
Not a lot of options for eating on the resort grounds (at least during our stay) - there's a nice coffee shop with some decent breakfast sandwiches and pastries and a breakfast buffet that was very good, well worth the $15/per person - but it's only open until 10:30 am and then they close down, which was really weird. Most of your dining will be done across the way in the Lucayan marketplace -we ate at the Greek restaurant (it was just 'ok') and also at Mollys - that was actually quite good and they give you a free shot after dinner! The staff there was hilarious, too. Food will cost you more than you expect, but you still have options like Subway and Pizza hut that can save you a few dollars. Don't expect any $5 footlongs though, everything is imported in so food is typically 20-25% more than you'd pay in the states. Definitely recommend trying the Conch Fritters while you're in the Bahamas though - delicious!

Service / Staff:
If you're the type of person who expects immediate attention or want's things RIGHT NOW, prepare yourself for disappointment beforehand because that's not going to happen here. The Bahamian people are very nice but they are also very laid back - the only people you're going to see rush around are the guys that handle your luggage. My advice...have a drink, breathe deep and RELAX. You're on island time.

Bottom line:
If you're considering taking a trip to the Bahamas and want to visit the most beautiful beaches there and simply relax, I would wholeheartedly recommend the Grand Lucayan. Make sure to get the ocean view rooms on a high floor!

Room Tip: Ocean view - anything above the sixth floor. Keep your balcony sliding doors closed if you want the...
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  • Stayed: June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank pavkey88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand L, Manager at Grand Lucayan, Bahamas, responded to this reviewResponded 1 July 2013

Hi pavkey88,
Thank you so much for taking the time to write this detailed review! We are sure it will serve as a good reference for future guests. We are happy to hear you and your family enjoyed the beautiful beaches, the secluded infinity pool, and the ocean view rooms! You can't beat that view. We are glad you discovered the abundant dining options at the Port Lucaya Marketplace. Thank you so much for recommending us and we hope you come back and visit us again!

Best,
Your friends at Grand Lucayan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Lucayan, Bahamas

Address: 1 Sea Horse Lane | Lucaya, Freeport, Grand Bahama Island
Region: Caribbean > Bahamas > Grand Bahama Island > Freeport
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Freeport
#2 Top resorts Hotel in Freeport
Price Range: £247 - £442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Lucayan, Bahamas 4*
Number of rooms: 542
Official Description (provided by the hotel):
Grand Lucayan Bahamas is an elegant resort set on 7.5 tropical acres of sandy coastline and spectacular oceanfront. This 542-room hotel delivers the ambiance of the islands with all of the style and amenities you expect in a resort destination. ... more   less 
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Also Known As:
Grand Lucayan, Bahamas Hotel Freeport
Sheraton Grand Bahama Island Our Lucaya Resort
Radisson Freeport
Lucaya Sheraton
Sheraton Our Lucaya
Sheraton Bahamas
Grand Lucayan, Bahamas Freeport, Grand Bahama Island

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