I'm used to being treated as royalty when I pay in advance for all of my meals and drinks with an all-inclusive package. Our Lucaya Reef Village makes it very clear that the all-inclusive customers are second class.
When I travelled to Mexico all-inclusive, I had tacos off site once. When I was in Jamaica, I never ate off the resort. At Our Lucaya Reef Village, at least half of my meals were paid for elsewhere.
There are good restaurants on location, but with the "all-inclusive" package you are only allowed one free meal for every 3 days spent at these places. At all restaurants, even the crappy pool bar, bar, there is a 4-page menu for regular people, and a 1 page limited selection for all-inclusive people.
If you are on the all-inclusive package and you want to drink alcohol, your selection is equally limited. Sorry, Jack Daniels is "top shelf" and you'll have to drink Jim Beam with your diet coke. No limes most days. Beer is limited to a brand from Freeport and a brand from Nassau. Bud Light and Miller Lite are FIVE BUCKS A CAN.
I understand the concept of "Caribbean Time" but when you order beers, the bartender will walk away from the jockey box, come back 10 minutes later, pull out your beers, and then make you wait 10 more minutes while they go print a receipt that you must sign EVERY SINGLE ROUND. There is no such thing as running a bar tab on the all-inclusive package, as it seems they're doing their best to make you hate the program.
The Wi-Fi Internet is crap. There are at least 3 different networks, and the only place I found to get a reliable signal is the main lobby which is usually filled with people not even staying at the resort because cruise ships drop off tons of people every day. A lot of the staff seems extremely grumpy, and based on the rules of the place, I feel sorry that they're stuck in the middle of this battle between management and customers. The few smiling people there will give you advice on things to check out in town like the International Marketplace. Silly me for listening, 75% of the stores were abandoned and boarded up. Totally depressing.
If you're on a cruise ship that dumps you off there for a day, you'll probably have fun, but if you stay on site for more than a day or two, and especially if you go all-inclusive, you are wasting your money and vacation time. Go somewhere else. Anywhere else.
- Official Description (provided by the hotel):
- Grand Lucayan Bahamas is an elegant resort set on 7.5 tropical acres of sandy coastline and spectacular oceanfront. This 542-room hotel delivers the ambiance of the islands with all of the style and amenities you expect in a resort destination. ... more less
- Reservation Options:
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- Also Known As:
- Grand Lucayan, Bahamas Hotel Freeport
- Sheraton Grand Bahama Island Our Lucaya Resort
- Radisson Freeport
- Lucaya Sheraton
- Sheraton Our Lucaya
- Sheraton Bahamas
- Grand Lucayan, Bahamas Freeport, Grand Bahama Island