We came with high hopes having read such glowing reviews and first impression didn't disappoint with a beautiful setting. There were five of us travelling: myself, my boyfriend, my sister and my parents, and we had three rooms between us: all of which were lovely. Our room was a generous size with a comfortable bed and lovely bathroom and a pretty view of the river running past. We had booked dinner for 8:30pm. We arrived at the bar at 8pm and ordered drinks and let them know we were there. The waitress came to take our order at 8:50pm and already they had run out of one of the mains and one of the starters. Mildly irritating given the menu wasn't huge but these things happen. We didn't get seated until 9:15pm with no apology. Our starters then did not arrive until 9:45pm. Again there was no explanation or compensation for the delay. My boyfriend and I had the soup, which was like pureed apple and not very nice unfortunately. The others had the "crab", which had more salmon on the plate than crab but it was deemed okay. The main course did not arrive until 10:20pm -which is just crazy when you have booked a meal for 8:30pm. I would have walked out but there is nowhere else to eat in the vicinity! When they arrived everyone's main course was cold. Two us of had the pork, which other than being cold was quite nice but everyone's appetite had gone by 10:20pm. My sister had the lasagne which was again cold and just okay. My boyfriend had the worst luck with his "rack of lamb" transpiring as one cutlet and a cold kidney. We ate as quickly as we could and left. When we sent our food back to be reheated, the waitress whisked it away with a brief apology. No further explanation was given. The restaurant was full but it wasn't a massive restaurant and you would expect more given the accolades and the price. We decided to write it off as a bad night but at breakfast the next morning, the service again was painfully slow! We found the local inn down the road "The Garway Moon Inn" for a nice simple pub lunch -nothing fancy but it arrived hot and on time!- and ventured into Monmouth for an Indian the following evening as we couldn't bear another evening of the same. It was such a disappointment when we had booked as a special occasion (my Dad's 60th) and I just cannot understand how it could go so wrong. I understand that things do sometimes gone wrong but the way it was dealt with (or not dealt with) just made it so much worse.
- Official Description (provided by the hotel):
- Hotel and Restaurant (Licensed, Offering Real Ales and large wine list with 11 luxury en-suite letting rooms in rural location. Car parking. Vegetarians, Children, Special Diets, Organic Products catered for. Eating outside and in Dining rooms. River and country views ... more less
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- Also Known As:
- The Bell At Skenfrith Hotel Skenfrith