Several weeks ago, I reserved a table at the Ambassador "Silver Service" Restaurant for 9 people + extra room for a small baby, for our Mother's Day family get-together. When we arrived on Sunday, I was very upset to be told that I'd only booked for 4 people and there was no way they could accommodate us!!!!!!! The staff were polite but when I asked to speak to the manager, expecting him to sort something out, he was rude and obnoxious and treated us as if it was our fault!!
We were eventually offered a table at the Carvery in the adjoining President's Bar Restaurant but were told we would have only 50 minutes to eat and get out to make room for other customers. This was finally sorted and we were told that we had as much time as we needed.
The food was superb, as it has been for many years, and the staff were very courteous and helpful, but the whole experience was too upsetting for us to fully enjoy our meal.
This was not our first bad experience with disorganisation at this restaurant. I remember my late father, several years ago, comparing our experience to Fawlty Towers!! What a shame for the chef and kitchen staff who provide one of the best Sunday lunches in the country!!!!!
- Also Known As:
- The Ambassador Hotel Neath, Wales