On first glance when I booked the one night stay here, I was so excited to stay somewhere with charm and character. Unfortunately, after a 5 hour drive we weren't given the warmest of welcomes, just handed a key and roughly pointed in the right direction. We were in the furthest block away from the main hotel - which looks fairly new. There was none of the character we were hoping for in the room at all - in fact it could have been a bog standard cheap hotel room anywhere in the country. The weather was lovely while we were there, but the rooms were baking hot, with no fans or air conditioning - we had to leave the window wide open but be disturbed by guests from the 50th leaving late at night.
During the day we had a couple of drinks from the bar, again there is no character here either as it looks like a bar from a 70s social club that has never been updated. Very few local drinks to be seen, just stocked full of WKDs, and other cheap yet overpriced products. The only thing I can say that was beautiful was the gardens! They have obviously spent a lot of money outside, but have wasted the potential of the actual property.
We ate in the restaurant for dinner and were looking forward to the fact, as stated on the website, that "the menu is written on a daily basis making use of the finest local ingredients available at the time to give a variety of dishes to our customers." Well it was a glorious sunny weekend, it was so frustrating to see the menu was crammed full of curry, pies, and roasts. No fresh fish, no light summery dishes - all really hot hearty dishes you would expect in the middle of winter. This was a massive disappointment, as it was one of the main reasons I had booked this hotel. While the food and beverage staff were on the whole friendly, they were a little unprofessional in terms of appearance and general service. I know everyone has to start somewhere, and I don't want to knock the young ones, but it just added to the already dismal stay we were having. Even the more 'experienced' sounding staff were unprofessional and not particularly welcoming - possibly in need of some refresher training?
The morning we were leaving, we packed up and headed for the included breakfast. Our food order was taken and then we were served toast - which had gone stone cold before the food had arrived, and there was no butter on the table anyway. Our drinks order was never taken we had to ask, then to find there was no milk on the table either. Basically - it had not been re-set properly after the last people had left. The best word to describe breakfast was 'scatty' with nothing coming in the right order, and the breakfast itself being below average with bland sausages (where is this local produce they advertise using?) and very undercooked eggs. Again a little bit of training can go a long way.
The final experience of this hotel, which is probably the main reason for the lengthy review, was the checkout. I have travelled round the UK and the world, and have never come across someone so arrogant and rude. I was thrown off by the percentage fee to pay on credit card, as I had not seen this when booking through booking.com and have not experienced for a number of years at any other establishments. He merely pointed to a notice on the wall. I explained I hadn't booked directly through the hotel, and was basically told I should have checked their own website. He also had the decency to tell me they have to make up as much money as possible because of the fees booking.com charge - this is not the customer's fault and I was shocked he actually said this.
After the poor experience we had already, this really was the tip of the iceberg and I would definitely not return. I am concerned that the owners boast 32 years experience in the industry - yet their hotel is one of the worst and overpriced I have ever stayed in. The potential of this place is amazing - and aside from all the other problems they need to fix - the worst part of it all is the amazing character and opportunity they are wasting....
- Official Description (provided by the hotel):
- Formerly a Village Rectory and now a beautiful hotel with 30 en suite double bedded rooms all with FREE WiFi. The hotel is a little Welsh secret waiting to be discovered ! The hotel is set in a tranquil and pretty spot near Milford Haven,Haverfordwest and Pembroke. It has 9 acres of attractive landscaped gardens and is surrounded by the beautiful Pembrokeshire countryside. There is a bar, lounge and restaurant serving traditional cuisine made with locally sourced produce.The hotel has a very pretty Orangery and Terrace overlooking the hotel gardens and can also cater for conferencs and banqueting with space for up to 180+ for a large event or 300 informaly. There is free wifi and parking on site ... more less
- Reservation Options:
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- Also Known As:
- Beggars Reach Burton
- Beggars Reach Hotel Burton, Pembrokeshire