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Reviewed 15 September 2019 via mobile

My wife and I stayed from 23/08/2019 to 26/08/2019 in a deluxe room with balcony. First we were allocated room 340 but as the bathroom cum toilet was unusable we were shifted to room 244. The bathroom is too small and congested for both of us. The toilet is practically a cubicle with not much space both in front and on the right side, when one sits. Very uncomfortable feelings. We requested for another room but our request was turned down. Given a choice we will certainly not book this hotel for us and will strongly advise people with claustrophobia to avoid this hotel.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank mmkhanz07
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PhoenixYogya, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 17 September 2019

Dear mmkhanz07
I am disppointed to read your comment and I am sorry you did not enjoy our bathroom layout. Unfortunately there is nothing I can do to rectify this as our heritage listed property has its dimensions set forever. I wish we could have accommodate you in a bigger room, but it wasn't possible on this occasion.
We hope to get a chance to better serve you in a future occasion.
Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2019

The hotel is in the former estate of a Chinese merchant, but fully renovated with 21st century luxury throughout. The exterior--the glistening pool, covered walkways and old balconies--harkens back to colonial times. The rooms, though, have all the modern comforts of a high-end hotel while retaining the colonial feel (like the deep, heavy wood furniture). The grounds are immaculately maintained, and feature artwork along the corridors. I was a bit disappointed with the slow check-in process, and that the hotel didn't have a cashier to exchange currency. It's also located slightly outside the main tourist area--maybe a 30 minute walk down Malioboro St, the jam-packed main thoroughfare. The hotel does have an on-site travel agent, who did an excellent job of arranging a day trip to Borobudur and Prambanan for me. Definitely I'd stay here if I return to Yogyakarta again.

Date of stay: June 2019
Thank thechronictraveller
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 25 September 2019

Dear thechronictraveller,

Thank you for taking the time to write such a heartfelt review about your time spent at The Phoenix Hotel Yogyakarta as well as the history and details of our hotel and location. And for check in process, as our Javanese welcoming, we ask the guest to wait in our Museum as the living room while we serve the welcome drink and snack and also preparing the room. Hope your stay would be the memorable one for you.

We look forward to your return and will do our best to re-kindle the fond memories that you have of our hotel!

Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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Reviewed 12 September 2019 via mobile

Lovely hotel with excellent staff. Amenities are just what was needed: Bath salts, extras that may have not been packed, lots of water and then there were the robes and slippers.
Pool area - charming
Spa - the Foot Massage was perfect after a day of travel and walking. So I booked the Tropical Coconut Massage/scrub/bath for the next day. My skin and body are so thankful.

One thing - book Grab from hotel to airport, don’t take the Bluebird taxi as the driver went a longer way and its double/triple what Grab charges.

Date of stay: September 2019
Trip type: Travelled solo
1  Thank Tina A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 12 September 2019

Dear Tina A,

Thank you for taking the time to write such a heartfelt review about your time spent at The Phoenix Hotel Yogyakarta. As you touched on in the review, we are about providing a fabulous experience but also so much more. We pride ourselves in the genuine service and warmth that our staff provide every day.

We look forward to your return and will do our best to re-kindle the fond memories that you have of our hotel!

Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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Reviewed 11 September 2019 via mobile

Great presentation on the heritage of Gin Sling, the hotel’s signature cocktail. Wife loves it and slurps it all up!! The presenter, named Ajay, is pleasant and good-natured and patient in explaining the background story of Gin Sling. Kudos!!

Date of stay: September 2019
Trip type: Travelled as a couple
5  Thank zirconium11
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 11 September 2019

Dear zirconium11,

Many thanks to you for your amazing comments about our service offered by our Gentlemen, Ajay from Vino Bar.
He thankful and proud to be recognized for his services and dedication.
We were delighted to know that you had a memorable trip.
We look forward to welcome you back to The Phoenix Hotel Yogyakarta!

Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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Reviewed 10 September 2019 via mobile

Just spent a week at the beautiful Phoenix Hotel. Rooms are great super comfy bed with bed turn down if you like. Food was excellent huge choice at the Buffet and different theme each night. Close to tourist attractions. Cannot say enough about the wonderful attentive staff. Made us feel very spoiled and special. Thanks to Hendri,Dani & especially Sidiq for making our stay amazing. We will miss our chats and your huge smiles.
Mr David & Madam Merinda

Date of stay: September 2019
Trip type: Travelled as a couple
Thank merinda b
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 11 September 2019

Dear Mr David and Madam Merinda,

It was a great pleasure to have you staying at The Phoenix Hotel for your holiday in Yogyakarta!
Thank you very much for your amazing comments about our facilities and the service offered by our Ladies and Gentlemen.
Most importantly your reference to Hendri, Dani and Mr. SIdiq (Our Food and Beverage Manager) who are very thankful and proud to be recognized for their services and dedication.
We were delighted to know that you had a memorable trip.
We look forward to welcome you back to The Phoenix Hotel Yogyakarta!

Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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