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Reviewed 27 September 2019

Lovely hotel, great room, pool and fantastic happy hour! Served by Dany who made a great cocktail and was very attentive. The reception staff were also really helpful and friendly. Would recommend roku anyone. Thank you!

Date of stay: September 2019
Trip type: Travelled solo
Thank Stefstud
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 30 September 2019

Dear Stefstud,

Thank you for choosing to stay in The Phoenix Yogyakarta and for your compliments about room, pool and fantastic happy hour.

We are also happy you will recommend our hotel to anyone.

At the same time, I will make sure to thank Donny for his job well done and hope we will have the opportunity to welcome you again

Atur Kinurmatan Kulo (Javanese Greetings),
Stephane Fagez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2019 via mobile

We stayed at The Phoenix for a total of 6 days while holidaying in Jogjakarta. We had two rooms for a family of 4. We were so impressed with the staff and surroundings. The people who work for this hotel seems happy in their job which hopefully is an indication of the management. It was such a relief to get back to the hotel after a long day exploring. Only suggestions of improvement I can make is perhaps mix up the breakfast buffet and perhaps some kind of mini van to transport clients to Malioboro street. Otherwise 5 star from this very happy family from Melbourne. Keep doing what you're doing!

Date of stay: September 2019
Trip type: Travelled with family
Thank reetha2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PhoenixYogya, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 27 September 2019

Dear reetha2015,

It was a great pleasure to have you staying at The Phoenix Hotel Yogyakarta during your visit in Yogyakarta.
Thank you very much for your amazing comments about our facilities and the service you experienced.

Thank you also for your feedback to improve our breakfast variety and rotation.

To go to Malioboro which is 500 meters walk away, our guests can experience the traditional pedicab which stand by in front of our hotel for a small fee of IDR 25.000, it is also commitment to support local community.

We were delighted to know that you had a magical stay!

We look forward to welcome you back to The Phoenix Hotel Yogyakarta in the very near future!

Atur Kinurmatan Kulo (Javanese Greetings),

Stephane Fagez
General Manager

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Reviewed 18 September 2019

We spent three nighst in the Phoenix hotel booking two executive rooms
We were expecting rooms on the swimming pool and got them on the parking/main street, and for this reason were noisy
The room need to be renovated as they are old
The hotel is not perfectly well located as too much in the north, so far from Kantor, and from the south where all good restaurants are (have in mind traffic is bad in Yoga)
On the positive side, staff is plesant and breakfast is good
To conclude I would have chosen another hotel

Room tip: Ask for the swimming pool view
Date of stay: August 2019
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Denis A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
PhoenixYogya, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 19 September 2019

Dear Deny67,
I am sorry to read your disppointement about our hotel and I whish you had a better experience. I will pass on your comments to the team, they will be happy to know they had a positive impact.
We hope to get a chance to welcoming you back.
Atur kinurmatan kulo (Javanese greetings)
Stephane Fagez
General Manager

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Reviewed 18 September 2019

I came here on july 2019 with my family. We are a bit confused to choose a hotel in Jogja but we finally choose Phoenix which make us really happy not regret at all. Everything is really nice and polite here, especially Rara, the girl who wear a green clothes who made us feel like Phoenix is our home. She always smile and take care of us.
Thank you so much, tot de volgende keer!

Date of stay: July 2019
Trip type: Travelled with family
1  Thank Elean838
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, General Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 19 September 2019

Dear Elean838,

We are glad to host you and your family. Hope your stay was the memorable one. And thanks to mention our Ladies, Rara, who take care of you.

Once again, thank you for staying with us, and we wish you a safe trip back home.

Atur Kinurmatan Kulo (Javanese Greetings),
Stephane Fagez
General Manager

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Reviewed 17 September 2019 via mobile

Hotel located only a few walk minutes from the Train Station and Tugu Monument in a heritage building. Situated in a animated neighbourhood with plenty of restaurants around yet the hotel is very calm. The staff is very caring and helpful especially the Receptionist. She pleased us with the welcome drink at the museum then. The room was clean and well equipped. Our room at the 3rd floor and facing off the fountain. Nice swimming pool and the pool guide as well.
Definitely will tell our colleagues by our super pleasant experience!

Date of stay: September 2019
Trip type: Travelled with family
Thank Aristia Dwi A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ThePhoenixYogyakarta, Assistant Guest Experience Manager at The Phoenix Hotel Yogyakarta - MGallery Collection, responded to this reviewResponded 18 September 2019

Dear itsgreenlime,

My great appreciation for sharing your wonderful review on Tripadvisor.
We genuinely appreciated that you impressed with the room as described, nice pool, attentive hotel staff, and also helpful Receptionist and the location which in the city center.
Certainly, we look forward to welcoming you back to this beautiful luxury hotel for another fantastic experience.

Atur Kinurmatan Kulo (Javanese Greetings),
Christina Maya
Assistant Guest Experience Manager

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