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“Had to respond to a recent poor review - as I have only experienced the opposite ...”
Review of Lauderdale Hotel

Lauderdale Hotel
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Lauderdale Hotel
Ranked #3 of 3 Hotels in Lauder
Reviewed 17 September 2013

Stayed here twice - when working locally... Was impressd by the quality of the food .. I've had the special Curry - Thai Green Curry and a Minute steak, in Pitta bread with a side salad ... off the snack menu.

I've also tried items from the dessert menu and found them very well presented and tasty.


Breakfast : I had the 'works', but there was quite a few variants available.


The staff were attentive and the owner and his son pleasant ..... this friendly welcome ensured I came back


I

  • Stayed: September 2013, travelled on business
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    • Service
1  Thank MsMoby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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56 - 57 of 57 reviews

Reviewed 15 September 2013

was looking forward to night out with friends from lauder there choice of venue this hotel for dinner im afraid i will not be back and if anybody asks me ill give them honest answer re food soup out of packet steak cold chilli very very dry probably re cooked they offered to re cook my wife opted for fish and chips and i got another steak sirlion it was not we paid bill in full ill never be back chef needs a look at himself

  • Stayed: September 2013, travelled with friends
    • Value
    • Service
1  Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jaronmckay, General Manager at Lauderdale Hotel, responded to this reviewResponded 16 September 2013

This gentleman did come to dinner with friends who have both stayed and eaten here on many occasions and never had any reason to complain. I can assure him that the soup was not out of a packet as he described but was homemade by one of our chefs as are all our soups with local ingredients. I did apologise regarding the chilli as it was an extremely busy night and it had possibly sat for a little longer than normal under the hotlights whilst waiting on the party to finish their starters. He stated to me that his 2nd steak which was cooked from scratch was not a sirloin but I assured him that it was and we have never had any complaints from anyone before regarding our steaks, most people say they are the best they have tasted in a long time. Once again I apologise that he felt this way.

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Additional Information about Lauderdale Hotel

Address: 1 Edinburgh Road, Lauder TD2 6TW, Scotland
Region: United Kingdom > Scotland > Borders > Lauder
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Lauder
Price Range: £72 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lauderdale Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
The Lauderdale Hotel is the ideal base to explore the Scottish Borders and Edinburgh. Set in large private gardens and situated on the A68 just a stones throw from all the major tourist attractions in the Borders and less than 30 minutes from Edinburgh. The hotel provides excellent quality accommodation with all rooms having been refurbished in 2011. There is also a restaurant serving food all day from an extensive menu based on locally sourced produce, as well as wide range of drinks and speciality coffees. The Hotel also has a function room holding up to 150 and several smaller meeting rooms, all complimented by plentiful free parking and free high speed Wi-Fi. ... more   less 
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Also Known As:
Lauderdale Hotel Lauder, Scotland

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