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“Not bad place”
Review of Black Bull Hotel

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Black Bull Hotel
Ranked #1 of 3 Hotels in Lauder
Certificate of Excellence
Reviewed 30 June 2014

Stayed here for 2 nights.
Quite nice rooms, but they could do with a bit of a maintenance revamp. Toilet cistern took 10 mins to fill.
The staff were very friendly and helpful. Food pretty good.
Would probably stay again as separate bedroom for children is great.
On the whole felt it was a bit expensive for what it was.

  • Stayed: June 2014, travelled with friends
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1  Thank Starkreality1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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145 - 151 of 255 reviews

Reviewed 20 May 2014

If you are looking for a tasty meal, I would recommend this hotel. A very extensive menu that caters for everyone (children, pensioners, vegetarians, breakfasts and snacks). The service is excellent and meals are good size portions. A great place to take the whole family as kids are welcome and if under 10 they eat for free. Most main meals are priced under £9 and some you buy one and get another half price. The new management have certainly gained a good reputation in the town. Well done :)

  • Stayed: May 2014, travelled with family
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Thank hez300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

Visited for sunday tea with my partner and kids ... kids eat free a good place to go we thought .. service was slow ... my chips cold ...instead of taking the plate away .. no I had to lift the chips back into the bucket and get fresh ones .my partner asked for a large side order of chips .. a small portion came .. then had to remind them for a second drink ... and to top it off .. I know kids eat free but come on the portion was tiny .. the girls are only 6 .. but if they were 10 my goodness I would be feeding them at home again !! Not impressed been before and had a lovely meal .. gone downhill ..wil not be rushing back !!

  • Stayed: May 2014, travelled with family
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4  Thank Lynne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

We arrived for a family meal, were shown to a table & got our drinks. Ordered our food & waited for it to arrive. Waitress came back to the table & said one of our selections was unavailable. Ordered an alternative. Restaurant was very noisy, there was a large party in another room & their very small children were running in & out the door onto the main street, slamming the door. Annoying. Food was OK. Went to pay the bill, we'd been charged for the child's meal which should've been free. This is about the third time they've done this to us. Here's a big sign saying kids eat free with an adult meal. Check your bill if you eat here! We won't be rushing back. There's always something unavailable on the menu, usually something basic like chicken nuggets that come out the freezer.

  • Stayed: May 2014, travelled with family
    • Value
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2  Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 May 2014

Stayed here for the Tour de Lauder.It was a last minute booking as everywhere else was full.
We arrived late and unfortunately no food was available.
The lobby is welcoming and cosy however both of our bedrooms were shabby and damp. The walls were marked with dampness and the rooms smelled badly of damp.
The breakfast on offer was limited and service although pleasant was very slow.
I would not recommend this hotel and am unlikely to return.

Room Tip: Avoid rooms 1 and 7
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  • Stayed: April 2014, travelled with friends
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1  Thank JenO263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2014

We went back to the black bull after a few months, lovely hotel lovely fire nice staff pity about the food.The veg that came with the meal was tasteless and the scampi was no better, so that will be it .

  • Stayed: January 2014, travelled as a couple
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1  Thank ninahorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart K, General Manager at Black Bull Hotel, responded to this reviewResponded 5 March 2014

Dear Ninahorse,

Thank you for your review of your recent visit to The Black Bull.

Feedback whether positive or negative is important to us - without it we would not know what we are doing well and what part of the customer experience we can improve on.

I'm sorry to hear that our food didn't meet your standards, and that this was not put right during your visit.

I would welcome the opportunity to talk to you personally regarding your visit and how I could have improved your meal. My email address is info@blackbull-lauder.com - if you wish to contact me it would be greatly appreciated.

Kind Regards,

Stuart K

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Reviewed 23 February 2014

Had lunch with 2 children. Lovely fire in foyer where tables were. Food was just ok and staff friendly but had to request a kids menu which was an A4 page, stained and scribbled on the reverse. Pencils offered were all, bar one, without lead. Crayons were then given Overall not the worst thing in the world but gave an unprofessional touch to the whole experience. A fresh page could have been printed off in a flash. Paintwork in the booth was splattered which could have easily been washed down - gave a grubby feel to the place. Toilets were shabby but fairly clean. Always good to see a baby changing table available but then noticed the mat was stained - yes, right at bum level. You wouldn't expect a person to sit on a dirty toilet in any establishment, the same goes for babies.

  • Stayed: February 2014, travelled with family
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Thank Birthdaybelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart K, General Manager at Black Bull Hotel, responded to this reviewResponded 25 February 2014

Dear BirthdayBelfast,

Thank you for your custom at The Black Bull Hotel and the review of your recent visit.

We have been at the hotel for 5 months now and it is great to see and hear that so many families now feel comfortable to come in and have a meal in a relaxed, family-friendly environment. Feedback, whether positive or negative is important to us as it allows us to identify areas of improvement that will be beneficial to our customer experience.

There is no escaping the fact that not having freshly printed kids menus and sharpened pencils available for you during your visit was unacceptable - we now have an abundance of colouring pencils (sharpener), felt tip pens and crayons for children and a good stock of children's menus.

In regards to your booth, I can only apologise that the surrounding surfaces were not 100% clean. Thank you for bringing this to my attention and with my personal oversight the paintwork at our booths is now scheduled for repainting by the maintenance team with appropriate paint, such that this will allow these walls to be easily wiped down to prevent unsightly stains.

I can assure all guests that our baby changing facilites are sanitised daily in accordance with our cleaning schedule and hygiene policy, but can understand that marked equipment is unsightly. With this in mind we endeavour to renew this equipment as soon as possible.

Once again thank you for your custom and your review.

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Additional Information about Black Bull Hotel

Address: 13-15 Market Place | Berwickshire, Lauder TD2 6SR, Scotland
Region: United Kingdom > Scotland > Borders > Lauder
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #1 of 3 Hotels in Lauder
Price Range: £72 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Black Bull Hotel 4*
Number of rooms: 10
Official Description (provided by the hotel):
Prominent hotel established 1780, and recently refurbished. Offering modern British cuisine and professional service.8 individual en-suite rooms. Great location for exploring the Scottish Borders, yet only half an hour from the centre of Edinburgh. Dogs are welcome in our Standard rooms only. Our deluxe rooms are Pet free for anyone who has allergies. ... more   less 
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Also Known As:
Black Bull Lauder
Black Bull Hotel Lauder, Scotland

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