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Terrible
1 review
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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Amble, Northumberland, England

Reviews from our community

Terrible - based on 1 review
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Reviews from our community

kgb04
west yorkshire
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“DIRTY”
Reviewed 1 week ago for a stay in July 2018

We booked through Sykes Cottages/Home away Mon-Fri ,first impression was the ash tray smell as you walk in the door, people must stand there to smoke and it all goes up in to the flat. At first it all looked bright and cheery, I sat with a coffee and noticed white dog hairs on the coffee table and on the shelf underneath, on looking around the dark wood floor I couldn't see any more but moved the coffee table and it had obviously not been cleaned under there, the dishes at the side of the cooker were also covered in dust and dog hairs. light fitting cover was missing and the wire was full of dust/cobwebs, I tried in vain to clean the dark wood floor which had never seen a mop!
on further investigation the bed had been slept in, the pillows had old slaver stains on them and the mattress protector had 3 big (sex) stains on it too!!! the owner insisted that the flat had been cleaned on the friday for our monday arrival.... sykes cottages must have rented it out without them knowing over the weekend..... sykes cottages confirmed this was NOT the case ( which i knew because there was complimentary biscuits & milk for us, the windows were open and you have to ring the owner for the key box code)
we ended up in a B&B for 2 nights then gave up and went back home.

our holiday was comletely ruined, 3 hrs away from home, our friends due to join us for a couple of days, a fridge full of food spoilt, a tank full of fuel wasted, a weeks holiday that we can not re take ( im self employed so lost earnings too)
avoid at all costs!

Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Aug 2018
Thank you for taking the time to provide your comments.

I am sorry to hear the changeover was not completed for your booking on this occasion. I can see that we have spoken to you directly regarding the error and a full refund was provided, as well as a gesture for the inconvenience caused.

Should we be able to assist any further, please do not hesitate to contact us directly.

Kind Regards,
The Customer Service Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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2 guests
Adults2
Children0
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