As a very loyal, monthly customer of Joy Fook I am very disappointed. I always order my Chinese food from here, and it is usually very enjoyable. However, my recent orders and experiences have changed my opinion greatly as now the food and service has greatly deteriorated. The takeaway was cold, soggy and not at all fresh. My order was also wrong, and on calling Joy Fook to tell them they had mad an error, the manager was very rude and argumentative and offered me no help or apology. Also, the prawn toast was stale and had a very unpleasant smell. I am very disappointed to report this as it was one of my favorite restaurants, but due to the poor service and unsatisfactory food I have received I would now go elsewhere, unfortunately, this place has really gone down hill. Good customer service goes a long way..
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