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West Lodge Park Hotel
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US$107
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Reviews (1,172)
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All reviewswest lodgewalk in wardrobebeautiful groundsmary beale restaurantdinner bed and breakfastlovely hotelluxury roomcockfosters tube stationrelaxing staymain buildinglovely roommember of staffexecutive roomrestaurant staffbed was very comfortablebreakfast was excellentfull english breakfast
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Reviewed 25 August 2014

Just returned this morning after staying on a Groupon, Dinner, Bed and Breakfast deal. The Hotel, rooms and grounds are nice, but bar drinks extortionate - £12.50 for vodka, coke and a pint of Carlsberg! The waiters were cutting bread without a cloth on to hold it whilst cutting, just using bare hands, unhygienic! At breakfast, a customer spoke to the breakfast supervisor about whether there was something to hold the bread with to cut it and she said, don't worry about it, we just cut it as is, so not good that loads of people are having to touch the bread with bare hands that other people have to eat! Our table for dinner was booked for 8pm, we turn up at 7.50pm and told to sit at the bar, even though there were loads of empty tables for two that were ready to sit at, we were not asked if we were ready to sit down to eat, even though we were only 10 minutes early and we sat till 8.10pm at the bar and had to go and find someone so we could go and sit down. The evening meal was not great, very average and there shouldn't be supplements on certain dishes, should just be the one price, end of! Breakfast was again average, should be served fresh to order with table service, not having the food sat there for however long, considering the cost for a full English breakfast is £16! The guy serving, instead of taking the plate from you, was serving poached eggs across the other food to put it on your plate, hence water dripping into the other food that was there and he needs more etiquette in placing food onto the plate, like not throwing baked beans onto the mushrooms! Upon checking out, the receptionist said we had some extras, which were supplements from our dinner the night before, we said we had no supplements and she said ok then, fine - seems to be happening quite a lot with customers trying to be charged extra for things they haven't had - needs to be more accuracy taken from staff, as they know exactly what they served us for dinner, yet we were trying to be charged extra, not good! This is our first experience of staying at the hotel and in all honesty has put us off returning - definately needs improvements made and bring down your prices of bar drinks!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Kay480
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, General Manager at West Lodge Park Hotel, responded to this reviewResponded 26 August 2014

Thank you for your review.

I think you have some valid points, however I don’t agree with others.

Firstly, you suggest the staff are knowingly adding supplements to people’s bills – you are wrong with this and I refute your comments. Our staff are honest, and if you had extras on your bill that you didn’t have this was a genuine mistake.

I believe that with a menu priced at £16.00 per main course, which is very good value, it is perfectly reasonable to have a supplement for quality ingredients like fillet steak or scallops.

The drinks prices are in some instances too high, this is being addressed as we have done a full price review and the majority of prices will be coming down in September.

Our policy always has been to have the bread covered whilst it is being cut, I am not sure why this didn’t happen and have addressed this.

Chris Hall
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

We stayed overnight whilst visiting family in London. Check - in and welcome were excellent. Porter went well beyond the call of duty to be helpful particularly as we had a mountain of disability paraphernalia to be taken up to our room. Lift was tiny: it was only good luck that wheel chair-bound wife got in at all! Room was spacious but bathroom was hardly wheelchair accessible. We had expected a wet room, which this just wasn't! Shower was low entry but not accessible for a wheelchair user. Shower head was not adjustable and was large overhead type so inappropriate for wheelchair user. Toilet was low and without sufficient rails. Restaurant quality and staff were outstanding. Apart for disability issues - which really should be improved - we'd definitely stay again.

Stayed: August 2014, travelled as a couple
1  Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Owner at West Lodge Park Hotel, responded to this reviewResponded 8 September 2014

Thank you for your review of West Lodge Park,

I am glad you would stay again, and in the main enjoyed your stay.

In truth we are not perfect for all disabled people, you have alluded to some of the issues, it depends of course on the nature of the disability.

Our sister hotel, Beales Hotel which was only built in 2004 has wet rooms, ground floor rooms, large lift, ground floor disabled WC, etc whereas West Lodge Park is an 1838 mansion where these things are harder to organise.

Do come again, to either hotel, it would be a pleasure to welcome you back,

Regards,

Andrew Beale
Managing Director
Beales Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

Wonderful value stayed one night to celebrate wedding anniversary. We were made very welcome and received good service from all staff. Lovely location, with spacious grounds to walk in and near to the M25 for access. Our room was a little noisy as we were above the main entrance and we had to leave our windows open as it was hot. Room very comfortable and it had everything we needed although trouser press not working and shower leaked and shower head needed descaling, so couldn't really be described as a power shower. Food was excellent with 3 course dinner and continental or full English breakfast included in price. Some dishes were extra cost. Food quality and service was good. Piano was being played whilst we were eating which was lovely. Requested a couple of special songs to be played which he was happy to do. Overall a great experience at quality location - a few minor problems with room that did not affect our enjoyment of the stay. Would definitely recommend.

Room Tip: Some noise at front of hotel as other guests arrive and depart.
  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Jan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Owner at West Lodge Park Hotel, responded to this reviewResponded 8 September 2014

Thank you for your kind review of West Lodge Park,

I am glad you found us to be a great experience at a quality location.

Your points have all been noted and reported to the teams but I am glad they did not affect your stay.

Do come again next time you are down from Leighton Buzzard !

Kind regards,

Andrew Beale
Managing Director
Beales Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

A quiet location but really handy off the M25 and 2 minutes to the tube at Cockfosters- which only takes 35 minutes to central London

Hotel grounds are wonderful with some interesting trees-including national collections!

Staff are fantastic and they all have a "can do" attitude--a bit like the USA!

Food and wine good - we will be back

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank david7721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Owner at West Lodge Park Hotel, responded to this reviewResponded 8 September 2014

Thank you for your kind review of West Lodge Park,

I am glad you spotted the two national collections of trees in the Arboretum, these are Carpinus betulus (Hornbeam) and Taxodium (Swamp cypress).

And I was delighted that you mentioned the can do attitude of the team - we have a large and very expert group of people many of whom have worked with us for decades. At our recent long service lunch, there was 781 years worth of service to Beales Hotels !

Do come again soon, it would be a pleasure to welcome you back again.

Kind regards,

Andrew Beale
Managing Director
Beales Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

We stayed for 1 night to attend a friend's wedding anniversary party. We were impressed at check in when we were told by the receptionist that she had changed our room as the one we had been allocated was in the grounds of the hotel, and not the hotel itself. We were pleasantly surprised at the size of the room and were satisfied with the quality. We had paid £102 for room only through Booking.com and felt it represented good value for money. The hotel staff were efficient and friendly and the food was extremely good. My only criticism would be that there was only one person on reception at check out and we had to wait a long time. We were then charged £170 for the room and had to inform the member of staff that this was not the price we had booked the room at. The issue was then quickly resolved. Overall we were impressed with the hotel, the grounds and would recommend.

  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew B, Owner at West Lodge Park Hotel, responded to this reviewResponded 8 September 2014

Thank you for your review of West Lodge Park,

I am glad you enjoyed your stay, and would come again,

I hope your friend's anniversary party was a success too.

We have more staff on reception now, but am sorry there was a delay on check out.

Do come again soon !

Kind regards,

Andrew Beale
Managing Director
Beales Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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