I went to Harris and Hoole in High Barnet around midday today and at some stage needed some help, I was offered the best customer service ever by Susan Toelkemeler. I asked her where she got her good customer service training from she explained that it was her first day in this coffee shop. She could teach a thing or two to her colleagues and I would not be surprised if she was managing one of the branches soon. Well done Susan and good luck in your new job.
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