This is a lovely hotel in an beautiful setting. We stayed here two years ago and dropped in today for a coffee and a walk on the beach. So far so good...
We walked into the lounge to be grunted at by a "gentleman" who I took to be the owner. He hurried us off to the bar like some grubby street urchin who had the temerity to walk on his shag pile. Within these grunts was the explanation that the room was reserved as overspill for a party. Signing and a sprinkling of manners would have helped.
The next stage was for a polite member of staff to find us and take us back to the lounge. This prompted Basil Fawlty's Caledonian cousin to repeatedly strut the length of the lounge area whilst simultaneously spitting feathers. At one point we heard him barracking the lady who moved us back with shouts of "and now they are sat at the bloody window in the lounge". It's a shame he didn't have the guts to say something directly to us. We think he realised that he was in earshot and offending us, but probably didn't realise that he was also heard by the party in the next room which prompted some exits. Karma?
It's a shame we were treated in this offensive and aggressive way as we were certainly looking to make another weekend break here. As it is, not a chance in hell of directing our hard earned in his direction.
I would not recommend an establishment that treats its customers or staff in this way.
- Also Known As:
- Balcary Bay Country Hotel
- Hotel Balcary Bay Country
- Balcary Bay Country House Hotel Auchencairn, Scotland