Have just returned from a stay at Southerness and have to say would never return there! - It says it all when your husband is looking forward to visiting his mother rather than being on holiday!. Holiday was booked through the sun holidays and for the money the caravan was clean, reasonably comfortable and warm. The Venue Complex - when you could get into it - do not follow the times on the information sheet from reception in your welcome pack as you cannot enter building until after 10am! The childrens entertainment aimed at under 4's is unbelievably bad - expecting toddlers to sit around for over 25 minutes before the staff member explains the rules to them (entertainement not even started at this point!) Gave up at this point to explore the new 2 million pound heated pool - showers not working before we got into pool and definitely NOT heated - fine if you were a polar bear! and in may closes at 5 not 6 as in info pack. Coast bar - staff had to check what was on menu such as type of soup and childrens menu very poor - and could not get what we ordered. Very poor lack of knowledge of menus as spend 15 minutes trying to order fish and chips on take away! Staff had a very "couldn't care less" attitude and is bad when you have to ask for a spoon when you order soup. Childs meal arrived a while after parents meals and staff do not take the hint to leave when Sid the Seagull has your child in tears as he is scared of him!
Positives - the soft play area - when not full of older children - but then doesn't seem to be anything else for them except fruit machines, and the staff at the costcutters shop - very friendly although shop not the best stocked. Being 15 miles from Dumfries and nothing else in the area you expect better as you are a captive audience but you do not expect low season to mean low input and low expectations despite the deal being the sun holiday - although Southerness seem to take this attitude
- Official Description (provided by the hotel):
- Discover why south west is best...If ever a park was in a perfect spot, this is it. Set right on the edge of a beautiful beach, Southerness boasts stunning sea views over the Solway Firth... with lots to explore nearby from peaceful sandy dunes to bustlingmarket towns.But one of the biggest and best attractions is on the park itself! A 25m indoor pool with giant flume, amazing water sprays and a really relaxing spa bath. It brings a whole new meaning to 'soaking up the fun'. * A sea view park, right next to Southerness beach * On the wild and rugged Galloway coastline * Spectacular sunsets over the Solway Firth * 25m indoor swimming pool with flume * Fun for kids with Sid & Lizzie ... more less
- Also Known As:
- Southerness Holiday Park Hotel Southerness
- Parkdean - Southerness Holiday Park Scotland