Having reserved a table, and looking forward to a lovely meal, we were met with reluctant staff, who found every request too much trouble. For example, I asked for a soda water with a squeeze of fresh lime, which 'we don't do, do you want a slice of lemon?' was the reply. They actually did provide the lime, but this was an example of the attitude.
Next, the food order. When questioned about an item on the menu we were told ' i have no idea what that is! Someone asked me about that yesterday, and I still have no clue' ...I mean really??
Then the meal, I ordered a crab and prawn gratin - a dish supposedly topped with a browned crust.....what appeared was a gloopy macaroni cheese sauce, probably from a packet, with some prawns floating in it, and two minute flakes of crab, no gratin, just a few flecks of grated cheese on the top, ..it was like eating baby food! disgusting. to be fair everyone else liked their starters, which were parma ham with diced melon scattered atop, sadly lacking in presentation, and a mediocre caesar's salad.
Then the main course, I selected a 10 oz lamb steak, which was thin, dry and tough,
flavourless and basically an insult . I then had to request the correct steak knife to cut this piece of shoe leather. Our onion rings and other side order had been forgotten so arrived late, and every request required prompting, like wine list, water, a straw, My daughter ended up going to the bar for her glass of wine because the staff were busy chatting and cleaning up teaspoons for the next day!
We were only asked if everything was ok, after we had paid. We didn't make a scene, as we didnt want to spoil our own occasion, but it was very very poor service, poor food and chilly ambience, The wine was excellent.
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