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Kilconquhar Castle Estate
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Reviews (557)
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All reviewsswimming poolkilconquhar castlethree bedroomsnooker roomst andrewsleisure centremaster bedroomtable tennisdriving rangewhite cockadewasher dryermain buildingweek staylindsay roomself catering accommodationfamily holidaybit dated
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Reviewed 17 February 2014

Looked amazing. Loads to do for my three year old: play room, pool, walks, looking at horses... Loads for us: bar, restaurant, spa...
BUT:
Given incorrect checkin information- was told that I couldn't check in until after 4, and that I couldn't book the restaurant or anything in the spa til after we checked in. As a result, no space in the restaurant and they were unwilling to send good to our room, and when you are miles from anywhere with a hungry three year old, life is not pleasant.
Having been assured twice on the phone that the booking was for a family, we checked in to find there was no bed for my son. We were offered an air mattress, but the room was poky and there was no space.
The room was dark, overheated and had no natural light, tiny bathroom (with no bath) and smelled mouldy.
Was offered a cottage but would have to pay extra (quite a bit too), so when we listed all the things that did not make this seem to be a "luxury resort", we asked for a refund and got much a better, cleaner, bigger room in a Premier Inn in Edinburgh (even though the rugby was on) where the food was sent to our room and where we could have a BATH!
Staff were helpful, apart from the guy I'd spoken to on the phone, who butted in during a duscussion in the reception to say that I had twice misunderstood his assertion that checkin was after 4pm.

  • Stayed: February 2014
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1  Thank LaurenDixon81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

We stayed in a 3 bed villa over New Year. Check in was friendly and quick. Escorted to our villa by a very nice gentleman who explained everything we needed to know for our stay. Villa was clean and had everything you needed even a christmas tree in the living room! We only used the swimming pool and it was ok. Hogmany disco was excellent with the DJ playing a mix of Scottish, 60's and chart music so dance floor was full most of the time. Good base for touring Fife and surrounding area but you do need a car. Only downside was the cost for electric. We were £71 for our 6 days, even so I would probably book again.

Stayed: December 2013, travelled with family
3  Thank Arthur C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

The food was nice, cottage spotless, great views of the countryside, you will need a car to get around, staff very friendly, could of had a better trivial pursuit quiz but everyone loves free shots, swimming pools and table tennis for families.

  • Stayed: December 2013, travelled with family
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Thank ShellEdwardsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014

Firstly Kilconquhar Castle is not a real castle It was formally Kilconquhar house renamed to impress the Americans some 35 years ago....Also the misconception that the place is a hotel. It is a timeshare resort. If you are lucky and get one of the new villas you will be very happy indeed. However if you get one of the older properties you will be disappointed many are run down and shabby with mismatched furniture. You will pay a lot of money for your accommodation and it can be first class, but beware the majority of villas are sub-standard complaints will fall on deaf ears this is because the man at the top doesn't care. the staff can do nothing about complaints so their answer is rudeness The rot starts at the top and if you don't get what you think you paid for you won't get your money back Once upon a time the resort was lovely but it has fallen far behind with it's refurbishment programme and items have been replaced piecemeal which is why it looks so shabby. The so called hotel rooms were built for owners to spend extra nights outwith their week and for extra guests of the owners they are small tatty and overpriced and the so called honeymoon suite is a disgrace you would get better in a 3 star hotel. Anyone booking a break at the resort should ask to get confirmation in writing as to where exactly they will be staying before parting with a penny .Be warned

Room Tip: Ask for newer accommodation steer clear of villas 1-10 and the so called hotel bedrooms these are truly terrible also Rose Cottage it's a hole
  • Stayed: October 2013, travelled solo
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2  Thank christa g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 January 2014

Stayed here for two nights in September, 2013 for a friend's wedding. Beautiful surroundings in an idyllic setting. Food was very good, though menu considered to be quite limited.

Staffing ratio was considered to be inadequate and a low morale apparent among the staff team, everything seems to be an effort. A huge fuss was made over the room being left in an 'unacceptable state' due to an accidental broken glass which was left upon checkout. Chambermaid made an unnecessary fuss, stating a senior manager was required to remove the glass and threatened to levy additional cleaning charge.

Overall a great day's craic, with good food - though personnel were definitely a let down.

Stayed: September 2013, travelled with friends
2  Thank embankment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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