We really like to stay at Hotel Engel in Emmetten every time we cross Switserland.
Its is very conveniently located only a few miles from an exit of the highway to the San Gothard with a wonderful view over Lake Lucerne. nearly unlimitted paking space is available and the owners are exceptionally friendly and helpfull.
Due to a communication error, our reservation for our recent trip got booked for an incorrect date and the hotel got overbooked. The owner however took immediate action to find a solution. We arrived late at 11:30 pm and the lady was already waiting for us at the entrance, she used her car to guide us to a different hotel, helped us to check in, apologized for the inconvenience and took the bill for the very significant price difference to her hotel.
No doubt we will book again at hotel Engel on every future trip through Switserland, these people really care for their customers!
- Official Description (provided by the hotel):
- Lucerne Region ... more less
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