I have given a review based on customer service as unfortunately my family and I had to cut short our visit to Romania and therefore did not have the time to stay at the Guest House.
On organising our trip to Transylvania I had booked a couple of nights with Jez and Di after seeing the fabulous reviews on trip advisor.
I had written to Di asking her countless questions with regard to where we should go and what we should see and she answered all of my questions patiently, comprehensively and with a really warm and friendly manner. So much so that my 6 year old son, who had heard me passing this information to my husband and telling him how lovely Jez and Di were, asked when we would be visiting our 'friends' in Romania.
We were in contact with Di for the first half of our holiday and when we explained that we would be cutting our holiday short she was incredibly understanding and continued to be so helpful despite the fact that she must have been very busy.
Jez and Di seem to me to be a couple who are inherently compassionate, thoughtful and kind and who obviously have a desire to ensure that they can give people the best experience of their hospitality and their chosen home that they can.
Di has recently written to us, updating us with the news that Wizz Air are now flying to Sibiu so I hope that we will finally get to meet both her and Jez in the near future.
- Official Description (provided by the hotel):
- All Secret Transylvania accommodation is in traditional Saxon houses, renovated to a modern standard. ... more less
- Also Known As:
- Secret Transylvania Guest House Hotel Cisnadioara
- Secret Transylvania Guest House Cisnadioara, Romania