Reluctantly had to book a room at this guesthouse for one night for friends whose house had flooded in Staines.
The Manager assurred us that his guesthouse wasnt affected by the flooding.
Our friends couldn't get there as the roads leading to and surrounding the guest house is on had been evacuated and was under water. We rang the guest house and explained the situation to him and asked him why he hadnt told us why his area was also flooded and asked for a refund. He refused to acknowledge the situation we were in and would not offer us a refund. He constantly referred to the guesthouses cancellation policy.
The vulgar, arrogant little man of a manager is a very nasty obnoxious person who is only after your money.
DO NOT BOOK TO STAY HERE, SAVE YOUR MONEY AND GO SOMEWHERE BETTER.More